Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support desktop hardware and software, resolve incidents, and ensure customer satisfaction.
- Company: Join SLB, a global tech leader innovating energy solutions for a sustainable future.
- Benefits: Gain hands-on experience in a dynamic environment with potential for remote work.
- Why this job: Be part of a mission-driven team tackling climate challenges while developing your IT skills.
- Qualifications: Ideal for students or recent graduates with an IT background.
- Other info: Diversity is valued; all qualified applicants are encouraged to apply.
We are a global technology company driving energy innovation for a balanced planet. At SLB, we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act - how to simultaneously reduce emissions and meet the world’s growing energy demands. Every day, we get a step closer.
Our collective future depends on decarbonising the fossil fuel industry while innovating a new energy landscape. Ensuring progress for people and the planet on the journey to net zero and beyond. With our 80 Technology centres and 4 research centres around the world, we are continuously developing new tools and services to keep us at the forefront of our industry and to meet the challenges of our industry.
The position holder is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.
- Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
- Log incident and service request details per help desk procedures.
- Conduct customer satisfaction call-backs and surveys.
- Comply with Quality, Health, Safety and Environment policies and IT policies.
- Liaise with customers, other IT support groups and third-party providers when necessary.
- Maintain Global Asset Management database with updates related to the assigned hardware.
- Perform hardware and software maintenance and support.
- Participate in IT team and follow up on objectives and key performance objectives.
- Assist with SCSI on IT security issues and virus elimination.
Students or recent graduates with an IT background are encouraged to apply.
Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
Graduate Intern - ICT employer: SLB
Contact Detail:
SLB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Intern - ICT
✨Tip Number 1
Familiarise yourself with the latest trends in IT support and desktop management. Understanding common issues and solutions can help you stand out during interviews, as you'll be able to discuss relevant experiences and knowledge.
✨Tip Number 2
Network with current or former employees of SLB through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your customer service skills, as this role involves liaising with customers and ensuring their satisfaction. Practising how to handle difficult situations or complaints can give you an edge in demonstrating your suitability for the position.
✨Tip Number 4
Stay updated on IT security issues and best practices, especially regarding virus elimination and data protection. Being knowledgeable about these topics will show your commitment to maintaining a secure IT environment, which is crucial for this role.
We think you need these skills to ace Graduate Intern - ICT
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Graduate Intern - ICT position. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your IT background, relevant coursework, projects, and any internships or work experience. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for technology and energy innovation. Mention specific reasons why you want to work at SLB and how your skills can contribute to their mission of decarbonising the fossil fuel industry.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at SLB
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology and innovation during the interview. Discuss any relevant projects or experiences that demonstrate your interest in IT and how it can contribute to energy solutions.
✨Understand the Company’s Mission
Familiarise yourself with SLB's mission to drive energy innovation and their commitment to decarbonising the fossil fuel industry. Be prepared to discuss how your values align with theirs and how you can contribute to their goals.
✨Prepare for Technical Questions
Since the role involves desktop support, brush up on your knowledge of common hardware and software issues. Be ready to answer technical questions or even troubleshoot a hypothetical problem during the interview.
✨Demonstrate Strong Communication Skills
As the position requires liaising with customers and other IT support groups, showcase your communication skills. Practice explaining complex technical concepts in simple terms, as this will be crucial in your role.
