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- Tasks: Support customers via phone, webchat, and email while handling eCommerce tasks.
- Company: Join a successful e-commerce business specializing in bilingual recruitment.
- Benefits: Earn up to £25k plus benefits in a dynamic work environment.
- Why this job: Great opportunity to enhance your communication skills and work in a vibrant team.
- Qualifications: Fluency in French and/or German is essential; strong communication skills required.
- Other info: Perfect for driven individuals looking to progress in their careers.
The predicted salary is between 15000 - 35000 £ per year.
FRENCH SELECTION (FS)
French or German Speaking Customer Support
Location: Reading
Salary: Up to £25,000 per annum depending on experience plus benefits
Ref: 161FG
To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 161FG
Website: www.french-selection.co.uk
The Company:
A very successful e-commerce business
Main duties:
Assist and support customers with their enquiries
The Role:
– Answer customers’ enquiries on the phone, webchat and email
– Investigate warranty claims and act accordingly
– Handle all Ecommerce administration duties
– Coordinate return deliveries and refunds
– Help the reception with welcoming guests, taking deliveries, and other duties as required
The candidate:
– Fluent in French and/or German (both written and verbally)
– Strong communication skills
– Confident and team player
– Driven to progress
– IT literate
Salary: Up to £25k DOE + benefits
French Selection (FS), leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions and also for other languages. Submit your CV online on our website: www.french-selection.co.uk
French Selection UK | French or German Speaking Customer Support employer: French Selection UK
Contact Detail:
French Selection UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Selection UK | French or German Speaking Customer Support
✨Tip Number 1
Make sure to brush up on your customer service skills. Since the role involves assisting customers with their inquiries, demonstrating your ability to handle various situations calmly and effectively will set you apart.
✨Tip Number 2
Familiarize yourself with common e-commerce platforms and processes. Understanding how online shopping works, including returns and refunds, will help you answer customer queries more efficiently.
✨Tip Number 3
Practice your language skills! Since fluency in French and/or German is crucial, consider engaging in conversations or role-playing scenarios that mimic customer interactions to boost your confidence.
✨Tip Number 4
Research the company culture of French Selection UK. Knowing their values and work environment can help you tailor your approach during any interviews and show that you're a great fit for their team.
We think you need these skills to ace French Selection UK | French or German Speaking Customer Support
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description. Understand the main duties and responsibilities of the Customer Support role, as well as the skills required, such as fluency in French and/or German.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that match the job requirements. Emphasize your language proficiency and any previous customer support roles you've held.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your ability to communicate effectively in French and/or German. Mention specific examples of how you have successfully handled customer inquiries in the past.
Follow Application Instructions: Ensure you apply through the French Selection UK website as specified. Use the job reference 161FG when searching for the position to ensure your application is correctly processed.
How to prepare for a job interview at French Selection UK
✨Showcase Your Language Skills
Since the role requires fluency in French and/or German, be prepared to demonstrate your language proficiency during the interview. Practice answering common customer support questions in both languages to show your comfort level.
✨Highlight Your Communication Skills
Strong communication is key in customer support. Share examples from your past experiences where you effectively resolved customer issues or handled difficult situations. This will illustrate your ability to communicate clearly and empathetically.
✨Familiarize Yourself with E-commerce
As this position is within an e-commerce business, it’s beneficial to understand the basics of online retail. Research common e-commerce practices, such as handling returns and refunds, to discuss relevant scenarios during your interview.
✨Demonstrate Team Spirit
The job description mentions being a confident team player. Prepare to discuss how you have collaborated with others in previous roles. Highlight any experiences where teamwork led to successful outcomes, especially in customer service settings.
