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- Tasks: Engage with interested customers and schedule appointments for our sales team.
- Company: Safe Style is dedicated to meaningful conversations and customer satisfaction.
- Benefits: Enjoy competitive pay, bonuses, wellness packages, and discounts on various services.
- Why this job: Join a fun team focused on personal growth and making a real impact.
- Qualifications: Confident communicators; experience in customer service is a plus but not required.
- Other info: Flexible work environment with a commitment to equality and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Contact Centre Team – No Cold Calling, Just Real Conversations
Are you someone who enjoys connecting with people and making a difference through conversation? Whether you’re experienced in sales and customer services or just starting out, we’ll equip you with all the tools and training you need to thrive in this role.
At Safe Style, we’re on the lookout for enthusiastic individuals to join our Contact Centre team. You’ll be speaking with people who have already shown interest in our services—no cold calls, just meaningful interactions. Your mission? To guide them through our offerings and arrange appointments for our expert sales consultants.
What You’ll Be Doing
- Engaging with potential customers via phone or online chat who’ve expressed interest in our services and have asked us to call them
- Understanding their needs and introducing them to our product range
- Scheduling appointments for our sales team to follow up and close the deal
- Hitting performance goals through excellent service and product knowledge
What We’re Looking For
- Confident communicators with a friendly, professional approach
- Experience in customer-facing roles (retail, hospitality, call centres, etc.) is a plus, but not essential
- Comfortable using basic computer systems
- Team players who are also self-driven and goal-oriented
What You’ll Get in Return
- A competitive base salary with the potential to earn up to £8,000 extra annually in bonuses
- 31 days of annual leave, rising to 33 after two years
- A wellness package including your birthday off, gym discounts, 24/7 virtual GP access, and online fitness classes
- Regular team incentives, competitions, and rewards
- Paid volunteer days to support causes you care about
- Bike to work scheme
- Discounts on shopping, dining, entertainment, and more
- Access to our staff purchase program
- A fun, relaxed break area with games and chill-out zones
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Contact Centre Executive in Norwich employer: Safestyle
Contact Detail:
Safestyle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Executive in Norwich
✨Tip Number 1
Familiarise yourself with our services and products before the interview. Understanding what we offer will help you engage more confidently with potential customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by having mock conversations with friends or family. This will help you become more comfortable in guiding customers through our offerings and scheduling appointments.
✨Tip Number 3
Showcase your ability to work as part of a team during the interview. Share examples of how you've collaborated with others in previous roles, as teamwork is essential in our Contact Centre environment.
✨Tip Number 4
Be prepared to discuss your approach to achieving performance goals. Think of specific instances where you’ve met or exceeded targets in past roles, as this will highlight your goal-oriented mindset.
We think you need these skills to ace Contact Centre Executive in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales, even if it's from different sectors like retail or hospitality. Emphasise your communication skills and any achievements that demonstrate your ability to engage with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in joining Safe Style and how your skills align with their mission of meaningful customer interactions.
Showcase Your Communication Skills: In your application, provide examples of how you've successfully communicated with customers in the past. This could include resolving issues, providing information, or simply making a positive connection.
Highlight Teamwork and Self-Motivation: Since the role requires both teamwork and self-driven goals, mention experiences where you worked effectively in a team as well as instances where you took initiative to achieve personal or team objectives.
How to prepare for a job interview at Safestyle
✨Show Your Communication Skills
As a Contact Centre Executive, your ability to communicate effectively is key. During the interview, demonstrate your conversational skills by engaging with the interviewer in a friendly and professional manner. Use clear language and listen actively to show that you can connect with potential customers.
✨Highlight Relevant Experience
Even if you don't have direct experience in a contact centre, think about any customer-facing roles you've had, such as in retail or hospitality. Be ready to share specific examples of how you handled customer interactions and resolved issues, as this will showcase your suitability for the role.
✨Understand the Company and Its Services
Before the interview, take some time to research Safe Style and its offerings. Familiarise yourself with their products and services so you can speak knowledgeably about them. This shows your genuine interest in the company and helps you answer questions more effectively.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about team dynamics, performance goals, or training opportunities. This not only demonstrates your enthusiasm for the role but also helps you assess if the company is the right fit for you.
