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For Companies At a Glance
- Tasks: Provide top-notch customer service via phone, webchat, and email.
- Company: Join TCS, a purpose-driven company transforming businesses and communities worldwide.
- Benefits: Enjoy competitive pay, private healthcare, paid holidays, and exclusive discounts.
- Why this job: Make a meaningful impact while working in a supportive and diverse team environment.
- Qualifications: Strong communication skills and ability to thrive in a target-oriented, team-focused setting.
- Other info: Open to all applicants; we value diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Role: Operations Customer Service Associate
Job Type: Permanent
Location: Nottingham
- Ready to utilize your customer service skill for a leading Pensions client?
Make a meaningful impact as an Operations Customer Service Associate
Careers at TCS: It means more.
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
- Be part of an exciting team where you will be challenged every day.
- Work closely with the range of teams within the business to bring products to life.
- Work with customers and identify opportunities to support their strategy and improve their processes across functions.
The Role
As an Operations Customer Service Associate, you will have to provide Customer Service to existing customers over the phone, webchat & email. Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.
Key responsibilities:
- Should follow various communication scripts/canned responses/email templates when communicating to the customers.
- Ability to handle a high volume of calls, chats, and emails with varying degrees of questions or concerns.
- Should be comfortable navigating multiple windows and tabs on a desktop computer.
- Must be able to work in a team environment, communicate with other agents and promote a positive work ethic.
- Should be customer centric and be focused on delivering excellence.
- Must be comfortable navigating/ learning multiple computer systems.
- Should possess effective problem-solving skills and can deliver timely resolution.
- Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
- Should be open to working in rotational shifts.
- Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence.
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
- Ability to manage multiple priorities, multi-task & cross skill across ala channels (Voice, Chat & Email)
Your Profile
Key skills/knowledge/experience:
- Ability to work in a target-oriented environment.
- Should be a good team player.
- Should have excellent communication skills.
- Should have excellent interpersonal skills.
- Strong ability to multi-task
Good to have:
- Customer service experience in the insurance industry.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and income protection, laptop and phone, cycle-to-work scheme, exclusive discounts on gym memberships, discounted rates on car leasing options, staff discounts within the larger Tata network, and access to extensive training resources.
Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.
You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).
We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs
If you are an applicant who needs accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at v.vigneshkumar@tcs.com with the subject line: “Disability Accommodation Request”.
Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
Tata Consultancy Services | Operations Customer Service Associate employer: Tata Consultancy Services
Contact Detail:
Tata Consultancy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tata Consultancy Services | Operations Customer Service Associate
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident when handling calls, chats, and emails during the interview process.
✨Tip Number 2
Showcase your ability to multi-task by discussing specific examples from your past experiences. Highlight how you managed multiple priorities effectively, as this is crucial for the Operations Customer Service Associate role.
✨Tip Number 3
Research Tata Consultancy Services and their approach to customer service. Understanding their values and mission will allow you to align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare to discuss your teamwork skills. Since the role emphasizes collaboration, think of examples where you successfully worked within a team to achieve a common goal.
We think you need these skills to ace Tata Consultancy Services | Operations Customer Service Associate
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Operations Customer Service Associate position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience, especially in high-volume environments. Mention specific examples where you demonstrated effective problem-solving skills and a customer-centric approach.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure that your application reflects your strong interpersonal skills. Use clear and concise language, and consider including examples of how you've successfully communicated with customers in the past.
Tailor Your Application: Customize your CV and cover letter to align with TCS's values and the specific requirements of the job. Mention your ability to work in a team, handle multiple priorities, and meet targets, as these are essential for the Operations Customer Service Associate role.
How to prepare for a job interview at Tata Consultancy Services
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to discuss your previous experiences. Highlight specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Teamwork
TCS values collaboration, so share instances where you worked effectively in a team. Discuss how you communicated with colleagues and contributed to a positive work environment.
✨Prepare for Multi-Tasking Scenarios
Given the high-volume nature of the role, practice articulating how you manage multiple tasks simultaneously. Be ready to explain your strategies for staying organized and efficient under pressure.
✨Familiarize Yourself with Communication Tools
As the position requires navigating various communication channels, ensure you are comfortable discussing your experience with phone, webchat, and email interactions. Mention any relevant tools or systems you've used in the past.
