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- Tasks: Lead the Front Office Team to ensure top-notch guest experiences.
- Company: Join DoubleTree by Hilton, a renowned hotel brand known for exceptional hospitality.
- Benefits: Enjoy cash incentives, free meals, and discounted hotel stays.
- Why this job: Be part of a vibrant team in a dynamic environment with growth opportunities.
- Qualifications: Passionate individuals with a positive attitude; previous experience is a plus.
- Other info: Located near shops and transport links, perfect for exploring London.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Reception Manager role at DoubleTree by Hilton London Angel Kings Cross . Get AI-powered advice on this job and more exclusive features. Job Details Ref: AM14336 Branch: DoubleTree by Hilton London Angel Kings Cross Location: DoubleTree by Hilton London Angel Kings Cross Salary/Benefits: Competitive Salary Contract: Permanent Hours: Full Time Hours per week: 40 Posted date: 30/04/2025 Closing date: 01/06/2025 Employee Benefits £250, up to £1000 cash incentives for referring a friend (T&Cs apply) Long service recognition, cash bonuses, and free overnight hotel stays for 2+ years of service Meals provided on shift Sales incentives and rewards Discounted/free use of leisure facilities Free parking Discounted or free hotel stays as rewards Opportunities for personal development and fully funded apprenticeships (T&Cs apply) Annual holidays including bank holidays, with options to buy additional holidays Candidate Profile Passionate and eager to learn Previous Hilton experience preferred but not essential Positive attitude and customer-focused Friendly, caring, and team-oriented Ambitious and hardworking Good communication and grooming standards Flexible to work mornings, afternoons, evenings, and weekends Committed to delivering exceptional guest experiences Role Responsibilities Supervise the Front Office Team Ensure team readiness to deliver excellent guest service from check-in to check-out Create memorable first impressions for guests Assist in evaluating service levels and customer satisfaction Delegate tasks, manage schedules, budgets, and policies Promote the hotel\’s loyalty scheme and maximize room occupancy Implement up-selling techniques and promote hotel services Support training, performance management, coaching, and development of team members Maintain product knowledge and service standards Location Benefits Close to shops, boutiques, restaurants, and bars. Easy access to Angel tube station and Kings Cross/St. Pancras stations. Explore London\’s attractions, theatres, markets, and sports venues. Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Hospitality #J-18808-Ljbffr
Reception Manager employer: DoubleTree by Hilton London Angel Kings Cross
Contact Detail:
DoubleTree by Hilton London Angel Kings Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the DoubleTree by Hilton brand and its values. Understanding their commitment to customer service and hospitality will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of DoubleTree by Hilton. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered exceptional guest experiences in previous roles. Highlighting your customer-focused attitude will resonate well with the hiring team.
✨Tip Number 4
Be ready to demonstrate your leadership skills and ability to manage a team effectively. Think of scenarios where you've successfully motivated others or improved service standards, as this is crucial for the Reception Manager role.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management. Emphasise any previous roles that involved customer service, team supervision, or front office operations, as these are crucial for the Reception Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your eagerness to learn. Mention specific experiences that demonstrate your customer-focused attitude and ability to create memorable guest experiences.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, team management, and flexibility. Use examples from your past work to illustrate how you've successfully applied these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in the hospitality sector.
How to prepare for a job interview at DoubleTree by Hilton London Angel Kings Cross
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Leadership Skills
As a Reception Manager, you'll be supervising a team. Highlight your leadership experience by discussing how you've successfully managed teams, delegated tasks, and motivated staff to achieve excellent service standards.
✨Know the Hotel's Offerings
Familiarise yourself with DoubleTree by Hilton's services and loyalty programmes. Being able to discuss these in detail will show your commitment and readiness to promote them effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Prepare scenarios where you handled difficult situations or improved guest satisfaction, as this will demonstrate your capability to deliver exceptional experiences.
