Reception Manager

Join to apply for the Reception Manager role at DoubleTree by Hilton London Angel Kings Cross . Get AI-powered advice on this job and more exclusive features. Job Details Ref: AM14336 Branch: DoubleTree by Hilton London Angel Kings Cross Location: DoubleTree by Hilton London Angel Kings Cross Salary/Benefits: Competitive Salary Contract: Permanent Hours: Full Time Hours per week: 40 Posted date: 30/04/2025 Closing date: 01/06/2025 Employee Benefits £250, up to £1000 cash incentives for referring a friend (T&Cs apply) Long service recognition, cash bonuses, and free overnight hotel stays for 2+ years of service Meals provided on shift Sales incentives and rewards Discounted/free use of leisure facilities Free parking Discounted or free hotel stays as rewards Opportunities for personal development and fully funded apprenticeships (T&Cs apply) Annual holidays including bank holidays, with options to buy additional holidays Candidate Profile Passionate and eager to learn Previous Hilton experience preferred but not essential Positive attitude and customer-focused Friendly, caring, and team-oriented Ambitious and hardworking Good communication and grooming standards Flexible to work mornings, afternoons, evenings, and weekends Committed to delivering exceptional guest experiences Role Responsibilities Supervise the Front Office Team Ensure team readiness to deliver excellent guest service from check-in to check-out Create memorable first impressions for guests Assist in evaluating service levels and customer satisfaction Delegate tasks, manage schedules, budgets, and policies Promote the hotel\’s loyalty scheme and maximize room occupancy Implement up-selling techniques and promote hotel services Support training, performance management, coaching, and development of team members Maintain product knowledge and service standards Location Benefits Close to shops, boutiques, restaurants, and bars. Easy access to Angel tube station and Kings Cross/St. Pancras stations. Explore London\’s attractions, theatres, markets, and sports venues. Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Hospitality #J-18808-Ljbffr