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For Companies At a Glance
- Tasks: Engage customers, suggest products, and maintain a clean counter at Selfridges.
- Company: Join DECIEM, the innovative parent company of The Ordinary, known for its authentic beauty approach.
- Benefits: Enjoy discounts, mental health resources, and access to personal development tools.
- Why this job: Be part of a diverse team that values creativity and customer connection in a vibrant retail environment.
- Qualifications: Retail experience is a plus; strong communication and multitasking skills are essential.
- Other info: This is a part-time role with flexible hours, perfect for students!
Counter Associate – \”The Ordinary\” at Selfridges Trafford
Apply for the Counter Associate role at DECIEM | THE ABNORMAL BEAUTY COMPANY.
About DECIEM
DECIEM, the parent company of The Ordinary, NIOD, and other beauty brands, is known for its science‑first approach to innovation. Founded in 2013 by Brandon Truaxe and Nicola Kilner, the company focuses on kindness, creativity, diversity, and respect.
What We’re Looking For
Energetic and flexible customer‑service oriented Sales Assistant known in DECIEM as Counter Associate, to join our \”extraOrdinary\” team in Selfridges – Trafford to deliver memorable experiences.
- 37.5‑hour a week, full‑time (5 days)
- Fixed‑term contract until the end of October 2026
What You’ll Be Doing
- Greet all customers with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service
- Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
- Ensure standards for quality, customer service and health and safety are met
- Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of beauty and skin care, DECIEM brands and products
- Manage customer feedback and queries
- Assist in maintaining counter standards of cleanliness and organization
- Be aware of and assist in maintaining DECIEM’s merchandising concepts
- Ensure tidiness standards are always respected and maintained
- Conduct product refunds and address customer issues in a positive manner
- Build meaningful relationships with department managers and clients. High‑standard communication
Skills & Qualifications
- Comfortable engaging customers and applying products while providing consultations
- Ability to multitask while providing professional and outstanding customer service
- Desire to spread brand awareness
- Effective time management and communication skills
Benefits
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more
- LinkedIn Learning membership to help you keep growing and learning
- First dibs on new products
- A generous discount on DECIEM products for you, your family and your friends
Core Values
- Do the right thing
- Create impact
- Respect small things
- Care too much
- Be the future
Sustainability & Social Impact
DECIEM’s sustainability strategy focuses on fighting climate change, improved waste management, responsible packaging, responsible sourcing, product lifecycle, and water conservation. In 2020, DECIEM established the Good Fund to support large and grassroots charities.
Equal‑Opportunity Employer Statement
DECIEM is an equal‑opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation and any other legally protected class in accordance with applicable laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industry
Research Services
Referral Bonus
Referrals increase your chances of interviewing at DECIEM by 2x.
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Counter Associate \"The Ordinary\" Selfridges Trafford employer: DECIEM | THE ABNORMAL BEAUTY COMPANY
Contact Detail:
DECIEM | THE ABNORMAL BEAUTY COMPANY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Associate \"The Ordinary\" Selfridges Trafford
✨Tip Number 1
Familiarise yourself with DECIEM's brands, especially The Ordinary. Understanding their product range and unique selling points will help you engage customers effectively and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer queries and feedback positively, showcasing your ability to create memorable experiences.
✨Tip Number 3
Network with current or former employees of DECIEM. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you get the chance to meet the hiring team.
✨Tip Number 4
Demonstrate your enthusiasm for the beauty industry by staying updated on trends and innovations. Being knowledgeable about current beauty trends will not only impress your interviewers but also show your commitment to promoting brand awareness.
We think you need these skills to ace Counter Associate \"The Ordinary\" Selfridges Trafford
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with DECIEM and its brands, especially The Ordinary. Highlight your understanding of their values and mission in your application to show you align with their vision.
Tailor Your CV: Make sure your CV reflects relevant experience in retail or customer service, particularly in beauty or luxury sectors. Use keywords from the job description to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific experiences where you've provided excellent customer service or built relationships with clients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at DECIEM | THE ABNORMAL BEAUTY COMPANY
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for the beauty industry during the interview. Talk about your favourite products from DECIEM and how they align with the company's values of authenticity and transparency.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you identified customer needs and went above and beyond to meet them, as this is crucial for a Counter Associate role.
✨Know the Brand Inside Out
Familiarise yourself with DECIEM's brands, especially The Ordinary. Understand their product lines, key ingredients, and what sets them apart in the market. This knowledge will help you answer questions confidently and show your commitment to the brand.
✨Practice Effective Communication
Since building relationships is key in this role, practice clear and engaging communication. Be ready to discuss how you would educate customers about products and handle feedback or queries positively.
