Housekeeping Assistant

Housekeeping Assistant

Leeds Part-Time No home office possible
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At a Glance

  • Tasks: Assist in maintaining high housekeeping standards at Westward Care.
  • Company: Westward Care is dedicated to providing exceptional care and support for older people.
  • Benefits: Enjoy flexible hours, ongoing training, and a supportive team environment.
  • Why this job: Make a real difference in people's lives while working in a respectful and caring atmosphere.
  • Qualifications: No specific qualifications required; just a passion for cleanliness and customer service.
  • Other info: Part-time role with potential for unsocial hours; must be flexible.

Location: Headingley Hall Care Home, 5 Shire Oak Road

Responsible To: Housekeeper

Overall Objectives:

  • To assist in the housekeeping services at Westward Care to ensure that all the internal areas and laundry are of an appropriate hotel standard.
  • To contribute to the success of events and marketing activities by ensuring that visitors and prospective customers see the internal areas maintained to the required high standard.

MAIN DUTIES:

Delivering the Vision:
  • To contribute to the housekeeping service at Westward Care to ensure that customers experience a high-quality care facility.
  • To carry out duties in a professional and friendly manner with minimal disruption to customers.
  • To lead by example to ensure that all customers and employees are treated with equality, dignity, and respect.
  • To contribute to an ethos of 'right first time and on time' for all aspects of housekeeping.
  • To ensure that face-to-face enquiries are dealt with in an efficient, friendly, and professional manner.
Quality Management:
  • To demonstrate a sense of pride for the job they do and the organisation.
  • To maintain a professional appearance in accordance with uniform standards.
  • To assist in the cleanliness and general appearance of Westward Care while going about own tasks.
  • To ensure health and safety of self and customers through best practice in all aspects of work.
  • To ensure all paperwork is completed accurately and to the required standard within agreed timeframes.
Being Part of the Team:
  • To work effectively with other team members to deliver housekeeping services.
  • To contribute to the development of others through the sharing of skills, knowledge, and information.
  • To participate in training and development to meet mandatory requirements and identified needs.
Communication:
  • To adopt various methods of communication to meet customer needs and build positive relationships.
  • To maintain confidentiality as appropriate.
  • To participate in team meetings and individual meetings with Line Manager as required.
Customer Service:
  • To look for ways to improve customer service and communicate these ideas to the Housekeeper.
  • To look for opportunities to delight the customer by exceeding their expectations.
  • To carry out housekeeping duties in a discreet and professional manner.
  • To lead by example in all aspects of housekeeping.
  • To contribute to an ethos that anticipates customer needs and puts the customer first.
Profitability and Growth:
  • To be responsible for managing resources in own area to minimise waste.
  • To contribute to the management of stock levels to ensure availability without excessive stock.
  • To communicate opportunities to be more efficient and effective in own role and as a team.
  • To have excellent knowledge of Westward Care services and facilities and to promote these at every opportunity.

Additional Information:

  • The post holder will be expected to work when required to cover for sickness and holidays.
  • You will be required to work unsocial hours, weekends, and Bank Holidays as necessary.
  • This job description is not necessarily an exhaustive list of duties but is intended to reflect the range of duties that the post holder will perform.

Level of DBS disclosure required: Enhanced

Desired Criteria: Required Criteria Level of DBS Disclosure: Enhanced

Closing Date: Wednesday 28th May, 2025

Contract Type: part-time

Salary: £12.31 Hourly

Seniority level: Not Applicable

Employment type: Part-time

Job function: Management and Manufacturing

Industries: Individual and Family Services

Housekeeping Assistant employer: Westward Care

Westward Care is an exceptional employer, dedicated to providing a supportive and respectful work environment for all staff. With a strong focus on employee development and ongoing training, team members are encouraged to grow their skills while contributing to a high-quality care experience for residents. Located in Headingley Hall Care Home, the company fosters a culture of excellence, integrity, and customer service, making it a rewarding place to work for those passionate about making a difference in the lives of others.
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Contact Detail:

Westward Care Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Housekeeping Assistant

✨Tip Number 1

Familiarise yourself with Westward Care's values and mission. Understanding their commitment to quality, respect, and integrity will help you align your responses during interviews and demonstrate that you're a good fit for their culture.

✨Tip Number 2

Highlight any previous experience in housekeeping or customer service roles. Be ready to share specific examples of how you've maintained high standards in cleanliness and customer satisfaction, as this will resonate well with the hiring team.

✨Tip Number 3

Prepare to discuss how you handle challenges in a busy environment. Since the role requires flexibility and teamwork, think of instances where you've successfully worked under pressure or collaborated with others to achieve a common goal.

✨Tip Number 4

Show enthusiasm for the role and the impact it has on residents' lives. Expressing genuine interest in making a difference in the care home will set you apart from other candidates and demonstrate your commitment to the position.

We think you need these skills to ace Housekeeping Assistant

Attention to Detail
Time Management
Customer Service Skills
Teamwork
Communication Skills
Health and Safety Awareness
Professionalism
Flexibility
Problem-Solving Skills
Organisational Skills
Ability to Follow Instructions
Discretion and Confidentiality
Knowledge of Cleaning Techniques
Adaptability

Some tips for your application 🫡

Understand the Role: Read through the job description carefully to understand the responsibilities and expectations of a Housekeeping Assistant at Westward Care. Tailor your application to highlight how your skills and experiences align with these requirements.

Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housekeeping or similar roles. Mention specific tasks you have performed that relate to maintaining cleanliness and providing excellent customer service.

Showcase Your Soft Skills: Westward Care values qualities like respect, integrity, and customer service. Use examples from your past experiences to demonstrate how you embody these traits, especially in challenging situations.

Personalise Your Application: Address your application to the hiring manager if possible, and include a brief statement about why you want to work at Westward Care specifically. This shows genuine interest and can set you apart from other candidates.

How to prepare for a job interview at Westward Care

✨Show Your Passion for Care

Make sure to express your enthusiasm for working in a care environment. Talk about why you want to be a Housekeeping Assistant and how you believe your role contributes to the overall well-being of residents.

✨Demonstrate Attention to Detail

Highlight your ability to maintain high standards of cleanliness and organisation. Be prepared to discuss specific examples from previous roles where your attention to detail made a difference.

✨Emphasise Teamwork Skills

Since this role involves working closely with other team members, share experiences that showcase your ability to collaborate effectively. Mention how you’ve contributed to a positive team environment in the past.

✨Prepare for Customer Service Scenarios

Think of ways you can exceed customer expectations. Be ready to discuss how you would handle specific situations, such as addressing a resident's special requests or resolving any issues discreetly and professionally.

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