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- Tasks: Contact existing customers to promote upgrades for telecare products and services.
- Company: Join Careline365, part of the Appello group, a growing company focused on enhancing customer care.
- Benefits: Enjoy 233 hours of holiday, discounts, a pension scheme, and a supportive employee assistance programme.
- Why this job: Make a real impact by helping customers improve their safety and quality of life through technology.
- Qualifications: Must have 2+ years in sales or call centre experience and be a confident communicator.
- Other info: Exciting growth opportunities await as we expand; join us at this pivotal time!
The predicted salary is between 24004 - 28804 £ per year.
OUTBOUND TELECARE UPGRADES EXECUTIVE ️Hours: 37.5 hours per week Shift pattern:working 5 days a week, between Monday – Sunday, an 7.5 hour shift between 08:00 – 20:00 Salary: £24,004.50 per annum (£12.31ph) with the opportunity to increase with KPI\’s up to 20%) Location: Norwich-Hybrid Start Date : 30/06/2025 **You need to be able to commit to 2 weeks of Full Time Training, Monday – Friday 09:30 – 17:30 ** Appello Perks 233 hours holiday rising to 248 hours with length of service. This includes bank holidays that you will work if rota\’d. We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends’ discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking ABOUT YOU You’re a confident communicator with a passion for helping others and a proven track record in sales or a fast-paced call centre environment. You thrive on hitting targets and enjoy the satisfaction that comes with guiding customers to the right solution. You’re results-oriented, resilient, and self-motivated — someone who doesn’t just meet KPIs but aims to exceed them. You’re skilled at building rapport over the phone, listening actively, and translating customer needs into actionable solutions. You have theability to connect with customers, understand their needs, and help them benefit from life-enhancing services. ️You will have at least two years experience in a call centre environment, sales and have worked remotely before. THE ROLE The Outbound Telecare Upgrades Executive is responsible for proactively contacting existing telecare customers to promote and facilitate upgrades to newer or enhanced services and devices.This role supports customers in accessing improved safety, independence, and quality of life through modern telecare solutions. By building strong relationships, understanding individual needs, and clearly communicating the benefits of upgraded offerings, the executive contributes to customer satisfaction, business growth, and the ongoing relevance of telecare services in an evolving care landscape. MAIN RESPONSIBILITIES& ACTIVITIES Proactively contact existing customers to promote upgrades to newer or enhanced telecare products and services. Assess customer needs to identify suitable upgrade opportunities that enhance safety, independence, or functionality. Clearly explain the benefits of upgraded devices or services, including technological improvements, additional features, and long-term value. Address customer questions or concerns about the upgrade process, pricing, or changes to service in a professional and reassuring manner. Guide customers through the upgrade journey, processing orders, and updating account details in CRM systems. Achieve or exceed upgrade targets and KPIs, contributing to customer satisfaction and business growth. Ensure accurate and compliant handling of customer data in accordance with data protection regulations (e.g., GDPR). Liaise with internal departments, including technical support and logistics teams, to ensure a smooth and timely delivery of upgraded services. Maintain up-to-date knowledge of all telecare products, upgrade pathways, and industry trends to support effective customer conversations. Provide feedback and insights from customer interactions to help refine upgrade strategies and improve service delivery. Support other areas of the business. READY TO APPLY If you are interested in this role please upload your CV and answer a few questions about yourself OTHER INFORMATION This is an exciting time at Careline365 part of the Appello group – we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337. #J-18808-Ljbffr
Outbound Telecare Upgrades Executive - Sales Careline365 - Customer Contact Centre · Norwich · employer: Appello Careline Limited.
Contact Detail:
Appello Careline Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Telecare Upgrades Executive - Sales Careline365 - Customer Contact Centre · Norwich ·
✨Tip Number 1
Familiarise yourself with the telecare products and services offered by Careline365. Understanding the features and benefits of these upgrades will help you communicate effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing common customer scenarios can help you build confidence in addressing questions and concerns, which is crucial for this role.
✨Tip Number 3
Highlight your experience in a call centre environment during any discussions. Be prepared to share specific examples of how you've successfully met or exceeded KPIs in previous roles, as this will resonate well with the hiring team.
✨Tip Number 4
Show your passion for helping others by preparing anecdotes that illustrate your commitment to customer satisfaction. This will help you connect with the values of Careline365 and demonstrate that you're a great fit for their team.
We think you need these skills to ace Outbound Telecare Upgrades Executive - Sales Careline365 - Customer Contact Centre · Norwich ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in sales and call centre environments. Emphasise any achievements related to meeting or exceeding KPIs, as this role values results-oriented candidates.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your ability to build rapport over the phone. Mention specific examples of how you've successfully guided customers to solutions in previous roles.
Showcase Relevant Experience: Clearly outline your two years of experience in a call centre or sales environment. Include details about your remote work experience, as this is a requirement for the position.
Prepare for Questions: Anticipate questions related to customer service and sales strategies. Be ready to discuss how you would handle customer concerns about upgrades and how you can contribute to achieving upgrade targets.
How to prepare for a job interview at Appello Careline Limited.
✨Showcase Your Sales Experience
Make sure to highlight your previous sales experience, especially in a call centre environment. Be prepared to discuss specific examples of how you've met or exceeded targets in the past.
✨Demonstrate Communication Skills
As a confident communicator, it's essential to showcase your ability to build rapport over the phone. Practice active listening and be ready to explain how you can translate customer needs into actionable solutions.
✨Understand the Product
Familiarise yourself with the telecare products and services offered by Careline365. Being knowledgeable about the benefits and features will help you answer questions confidently and demonstrate your commitment to the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer concerns. Think of examples where you've successfully guided customers through a process or resolved issues effectively.
