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- Tasks: Join us as an IT Support Engineer, tackling tech challenges daily!
- Company: bet365 is a hardworking company focused on delivering top-notch IT services.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and skill development.
- Why this job: This role offers hands-on experience in a fast-paced setting with a supportive team culture.
- Qualifications: Strong customer service skills and experience with various operating systems are essential.
- Other info: Shift pattern covers 07:00 to 22:00, perfect for flexible schedules!
The predicted salary is between 30000 - 42000 £ per year.
Who we are looking for
An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required.
As an experienced Engineer, you will provide support to the Business and work closely with other teams within IT Services to ensure all services are delivered within set targets and to agreed standards. Your primary focus will be to support the UK Business function alongside providing support where required to external offices.
The day to day work is interesting, challenging and fast paced with a hardworking and delivery focused Company ethos. The ideal candidate will have a broad set of technical skills and be ready to tackle some of technology’s greatest challenges.
The IT Support team provides on-site support to employees, as part of our core team this role will be covering a 07:00 to 22:00 shift pattern.
Preferred skills and experience
- Strong interpersonal and customer service skills.
- Excellent analytical and troubleshooting skills.
- Good attention to detail.
- Strong written and verbal communication skills.
- Ability to work independently with limited supervision.
- Commercial experience working within a service management function.
- Technical ability supporting and maintaining hardware and peripheral devices.
- Experience of using an ITSM Tool for tracking, change, incident and problem jobs.
- Experience deploying, imaging and supporting Windows 11, Windows 10, macOS, Linux, and iOS and Android mobile devices.
- Experience supporting technologies from a diverse product stack including Active Directory, Microsoft Exchange, Office 365, Teams, Citrix, Cisco and VMWare Workstation.
Main Responsibilities
- Resolving second line incidents.
- Assigning incidents and acquiring knowledge from third-line teams.
- Resolving incidents and queries for senior management.
- Investigating and escalating MIs to major incident managers.
- Completing system maintenance, alongside escalations and call outs.
- Managing and updating hardware assets database.
- Creating and maintaining Knowledgebase Articles (KBAs) and Technical Process Documentation.
- Deploying and Imaging end user computer hardware and deploying software packages.
- Identifying and contributing to Service Improvement opportunities.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy – https://www.bet365careers.com/en/privacy-policy.
bet365 | IT Support Engineer (Stoke) employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land bet365 | IT Support Engineer (Stoke)
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Active Directory, Microsoft Exchange, and ITSM tools. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during the interview process. Since this role requires strong interpersonal skills, be prepared to share examples of how you've successfully resolved technical issues for users in the past.
✨Tip Number 3
Demonstrate your analytical and troubleshooting abilities by discussing specific incidents you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Research bet365's company culture and values. Understanding their delivery-focused ethos will help you align your answers with what they are looking for in a candidate, making you a more appealing applicant.
We think you need these skills to ace bet365 | IT Support Engineer (Stoke)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Engineer position. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your technical skills and experiences that are relevant to the role. Include specific examples of how you've resolved incidents, supported hardware, or worked with ITSM tools.
Craft a Strong Cover Letter: Write a cover letter that showcases your interpersonal and customer service skills. Mention your ability to work independently and your experience with the technologies listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your communication is clear and professional, reflecting the strong written skills the company is looking for.
How to prepare for a job interview at bet365
✨Showcase Your Technical Skills
Be prepared to discuss your experience with various operating systems like Windows 10, Windows 11, macOS, and Linux. Highlight specific instances where you've successfully deployed or troubleshot these systems.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your analytical and troubleshooting skills. Share examples of how you've resolved complex incidents in the past, especially in a fast-paced environment.
✨Emphasize Communication Skills
Since strong written and verbal communication is crucial, practice explaining technical concepts in simple terms. Be ready to discuss how you’ve effectively communicated with both technical teams and non-technical stakeholders.
✨Prepare for Service Management Discussions
Familiarize yourself with ITSM tools and be ready to discuss your experience in tracking incidents and managing service requests. Highlight any contributions you've made towards service improvement initiatives.
