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- Tasks: Support farmers with livestock monitoring equipment and ensure smooth installations.
- Company: Join MSD, a leader in veterinary health solutions and an inclusive employer.
- Benefits: Enjoy flexible work arrangements and the chance to make a real impact.
- Why this job: Be part of a dynamic team improving animal health and farmer success.
- Qualifications: Knowledge of milking equipment and strong communication skills are essential.
- Other info: Applications close on 30th June 2025; don't miss out!
The predicted salary is between 30000 - 42000 £ per year.
This job is with MSD, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Through its commitment to the Science of Healthier Animals, our company offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. Our company is dedicated to preserving and improving the health, well-being and performance of animals and the people who care for them.
Our company has a range of market leading monitoring and milking equipment which is sold directly to farmers and installed by approved third parties. The role will form part of our product support function within the Ruminant Business Unit of Animal Health.
A typical day would look like:
- Undertaking site surveys for our equipment
- Coordinating, delivering and assessing installations of that equipment
- Training up users in the hardware and software aspects of the monitoring equipment
- Coordinating the response on any post-sales issues the customer may have
Success would look like more farmers using our equipment and being part of a highly functioning team.
The primary activities include but are not limited to:
- Lead on all post-sales aspects for our range of livestock intelligence equipment (monitoring, milking, reading and weighing)
- Completion and review of site surveys for monitoring equipment
- Co-ordination and approval of installations
- In person onboarding of new users of the equipment
- Co-ordination of post-sales issues to ensure an efficient resolution and positive experience for the customer
- Maintain Salesforce CRM with work orders and customer interactions
- Regular contact with colleagues in the local regional team (sales and veterinary)
Skills Required:
- Working knowledge of milking equipment, particularly electronics
- Experience of working on dairy farms
- Presentation skills to small groups on technical subjects
- Administrative upkeep of databases, e.g. CRM
- Strong client-facing and communication skills
- Advanced troubleshooting, problem-solving and multi-tasking skills
- Basic Information Technology, Computer knowledge
Closing date for applications: 30th June 2025
Contact Detail:
MSD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agricultural Technical Support Technician - Southern England
✨Tip Number 1
Familiarise yourself with the specific types of milking and monitoring equipment that MSD offers. Understanding the technical aspects and functionalities of these products will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the agricultural and veterinary fields, especially those who have experience with livestock intelligence equipment. Engaging in conversations with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your troubleshooting and problem-solving experiences in detail. Be ready to share specific examples of how you've resolved technical issues in the past, as this is a key aspect of the role.
✨Tip Number 4
Showcase your communication skills by practicing how you would explain complex technical concepts to non-technical users. This will be crucial when onboarding new users and addressing post-sales issues.
We think you need these skills to ace Agricultural Technical Support Technician - Southern England
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills. Tailor your application to highlight your relevant experience with milking equipment and customer support.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in agricultural technical support, particularly any work with dairy farms or related technologies. Use bullet points for clarity and impact.
Write a Compelling Cover Letter: In your cover letter, express your passion for animal health and technology. Mention specific experiences that demonstrate your problem-solving skills and ability to train users on technical equipment.
Highlight Relevant Skills: Make sure to emphasise your client-facing communication skills, troubleshooting abilities, and familiarity with CRM systems like Salesforce. These are crucial for the role and should be evident in both your CV and cover letter.
How to prepare for a job interview at MSD
✨Know Your Equipment
Familiarise yourself with the specific milking and monitoring equipment mentioned in the job description. Be prepared to discuss your experience with similar technologies and how you can apply that knowledge to support farmers effectively.
✨Demonstrate Communication Skills
Since the role involves training users and coordinating with clients, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated complex information to non-technical audiences.
✨Showcase Problem-Solving Abilities
Prepare to discuss past experiences where you encountered challenges on a dairy farm or with technical equipment. Highlight your troubleshooting skills and how you resolved issues to ensure customer satisfaction.
✨Understand the Company’s Values
Research MSD's commitment to animal health and their inclusive culture. Be ready to express how your values align with theirs and how you can contribute to their mission of improving animal well-being.
