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For Companies At a Glance
- Tasks: Be the IT hero, solving hardware and software issues daily.
- Company: Join MRTC, a leader in communication solutions for global motorsport events.
- Benefits: Enjoy a full-time role with opportunities for growth and innovation.
- Why this job: Make an impact in a dynamic environment while supporting exciting motorsport technology.
- Qualifications: 3+ years in IT support, strong Windows and Microsoft 365 knowledge required.
- Other info: Ideal for tech enthusiasts looking to thrive in a fast-paced industry.
The predicted salary is between 28800 - 43200 £ per year.
Location: Loughborough
Company: MRTC
Type: Full-Time
About Us
With 40 years' experience, MRTC have become a market leader in delivering communication solutions for Motorsport worldwide and Events, including F1, Formula E, World endurance Championship and more. In a competitive market we strive for excellence by providing the most up to date innovative technology as well as a high professional service worldwide. We have an exciting opportunity for a driven and motivated frontline IT support member to play a key role at MRTC as we are growing and expanding.
Role Overview
As our Frontline IT Support Specialist, you are the go-to person for IT questions in the UK office. You will resolve day-to-day hardware, software, and network issues, support remote staff and keep key business systems humming, freeing the CIO to focus on long-term strategy.
Key Responsibilities
- Provide 1st-line support (Windows 10/11, Microsoft 365, mobile, printers, VoIP)
- Manage and close support tickets promptly, documenting solutions for future reference
- Build, configure and maintain laptops, desktops, peripherals and network devices
- Administer user accounts, permissions and passwords
- Support remote workers via VPN, MDM and collaboration tools
- Assist with patching, security hardening and upgrade projects
- Share best practice with the IT team and contribute to standards
Required Skills & Experience
- 3 + years in a desktop or application-support role
- Strong working knowledge of Windows desktop & server OS, Microsoft 365
- Fluent English and excellent written / verbal communications
- Proven customer-service mindset, problem-solving ability and calm under pressure
Highly Desirable
- Familiarity with ERP/CRM packages (inspHire, SAP, Dynamics)
- Scripting basics (PowerShell, batch) or SQL query writing
- Cisco IOS networking (LAN)
- Exposure to cyber-security tools or Avaya phone systems
Contact Detail:
MRTC Ltd (Midlands Radiotelephone Centre Ltd) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline IT Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Microsoft 365. Being able to demonstrate your hands-on experience with these systems during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, as this role requires a strong customer-service mindset. Think of examples from your past experiences where you successfully resolved issues under pressure, and be prepared to discuss them.
✨Tip Number 3
If you have experience with ERP/CRM packages or scripting, make sure to highlight this in conversations. Even if it's not a requirement, showing familiarity can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of MRTC if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Frontline IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows 10/11 and Microsoft 365. Use specific examples to demonstrate your problem-solving skills and customer service mindset.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at MRTC. Mention your experience with desktop support and how you can contribute to their team. Be sure to align your skills with the job description.
Showcase Relevant Skills: Emphasise any familiarity with ERP/CRM packages or scripting languages like PowerShell. If you have experience with Cisco IOS networking or cyber-security tools, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MRTC Ltd (Midlands Radiotelephone Centre Ltd)
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows 10/11, Microsoft 365, and any other relevant technologies. Be prepared to discuss specific examples of how you've resolved IT issues in the past.
✨Demonstrate Your Customer Service Mindset
Since this role requires a strong customer-service approach, think of instances where you've successfully assisted users. Share stories that illustrate your problem-solving abilities and how you remain calm under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT support scenarios. Practise articulating your thought process and the steps you would take to resolve common issues, such as network problems or software malfunctions.
✨Familiarise Yourself with MRTC's Work
Research MRTC and its involvement in motorsport communication solutions. Understanding their business will help you tailor your responses and show genuine interest in the company and its operations.
