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- Tasks: Lead IT service delivery and manage vendor relationships for a global travel services company.
- Company: Join a prestigious organization transforming the travel industry on a global scale.
- Benefits: Enjoy opportunities for growth, continuous improvement, and a dynamic work environment.
- Why this job: Be part of a success story in digital transformation with a focus on service excellence.
- Qualifications: Experience in IT service delivery management and strong communication skills are essential.
- Other info: Relevant certifications like ITIL or PMP are a plus; familiarity with diverse environments is beneficial.
The predicted salary is between 43200 - 72000 £ per year.
Prestigious opportunity for an IT Service Delivery Manager dedicated to a Digital Transformation for a Global Market leading organisation in the Travel Services sector. As we continue to transform our business and grow on a global scale, we are offering you the opportunity to join our success story.
As our In-Life IT Service Delivery Manager you will be responsible for:-
Managing IT Service in Life (BAU)
Developing and enforcing IT SDM Policy
Vendor and Service Provider Management
Supporting IT tenders and projects
Driving Service Delivery Excellence
Driving Continuous Service Improvement
Providing regular reporting on service performance metrics and KPIs to senior management
Staying abreast of industry trends best practices in IT service delivery vendor management
If you possess a combination of some of the following skills, then LETS TALK!
Expertise in IT service delivery management, with a focus on in-life service management.
Strong understanding of ITIL frameworks and best practices.
Experience managing vendor relationships and monitoring service performance.
Excellent communication, leadership, and problem-solving skills.
Experience in transitioning IT services into BAU from projects.
Relevant certifications (e.g., ITIL, PMP) are desirable.
Experience with onshore/offshore model
Familiarity with a geographically diverse environment
Hays | Information Technology Service Delivery Manager employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hays | Information Technology Service Delivery Manager
✨Tip Number 1
Make sure to highlight your experience with ITIL frameworks and best practices during the interview. Be prepared to discuss specific examples of how you've implemented these practices in previous roles.
✨Tip Number 2
Familiarize yourself with the latest trends in IT service delivery and vendor management. This knowledge will not only help you in discussions but also demonstrate your commitment to continuous improvement.
✨Tip Number 3
Prepare to showcase your leadership and communication skills. Think of scenarios where you successfully led a team or resolved conflicts, as these are crucial for the role.
✨Tip Number 4
If you have experience with onshore/offshore models, be ready to discuss how you've managed these relationships effectively. This can set you apart from other candidates.
We think you need these skills to ace Hays | Information Technology Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and skills required for the IT Service Delivery Manager position. Tailor your application to highlight your relevant experience in IT service delivery management and vendor management.
Highlight Relevant Experience: In your CV and cover letter, emphasize your expertise in managing IT services, particularly in a BAU context. Provide specific examples of how you've driven service delivery excellence and continuous service improvement in previous roles.
Showcase Certifications: If you have relevant certifications such as ITIL or PMP, make sure to mention them prominently in your application. This will demonstrate your commitment to best practices in IT service delivery.
Communicate Effectively: Since excellent communication skills are crucial for this role, ensure that your application is clear, concise, and free of errors. Use professional language and structure your documents logically to make a strong impression.
How to prepare for a job interview at Hays
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL frameworks during the interview. Discuss specific instances where you've applied these best practices in your previous roles, especially in managing IT service delivery.
✨Demonstrate Vendor Management Skills
Prepare examples of how you've successfully managed vendor relationships in the past. Be ready to discuss challenges you faced and how you overcame them to ensure service performance.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses to behavioral questions.
✨Stay Updated on Industry Trends
Research current trends in IT service delivery and be prepared to discuss them. Showing that you're proactive about staying informed will demonstrate your commitment to continuous improvement and excellence in service delivery.
