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- Tasks: Support the Renewables Team with heat pump design and customer technical support.
- Company: Join BOXT, a tech platform revolutionising home installations with top brands like Google and EDF Energy.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of an innovative team making a real impact in the renewable energy sector.
- Qualifications: 5 years in heating, customer service experience, ACS qualifications, and NVQ Level 3 in Heat Pumps required.
- Other info: Ideal for those passionate about sustainability and technology.
The predicted salary is between 36000 - 60000 £ per year.
About BOXT
Do you want to work for a disruptive, innovative brand that is constantly challenging its industry? A company that partners with household name brands including Google, ITV, EDF Energy, Halfords, B&Q, Uswitch, Worcester Bosch, Leeds United Football Club - just to name a few!
We are BOXT - a multi award-winning tech platform designed to revolutionise the way heating and smart technology is installed in homes. Founded in 2017, our mission is to redefine home installation, making it modern, stress-free, and fairer for homeowners across the UK. With over 20,000 five-star Trustpilot reviews and 150,000+ happy customers, we’re proud of our achievements.
Our product range has expanded to include air conditioning, electric vehicle chargers, Google Smart Home products, solar panels, and battery storage systems. Our ambitious vision is to become an international household name, providing accessible new products and services within homes across the UK and beyond.
As a technology company with a custom-built platform, we deliver 5-star installation experiences across various products and services, making life at home better for everyone.
What you’ll do
We seek a driven, dedicated, and passionate individual to join our fast-growing team, helping to make BOXT an international household name. As a Renewables Technical Support specialist, you will support our growth by assisting the Renewables Team with Heat Pump Design and providing technical support to customers and installation contractors.
Your responsibilities will include:
- Proactively contacting customers for pre-survey checks on new heat pump sales.
- Arranging heat pump surveys and coordinating with subcontracted installation engineers to ensure timely and quality surveys.
- Creating bespoke system designs for customer approval, ensuring compliance with all relevant legislation, manufacturing regulations, and company policies.
- Planning installations as required and liaising with installation engineers.
- Conducting post-installation technical audits on subcontracted heat pump installations.
- Preparing and submitting customer handover packs in line with MCS requirements.
- Providing post-installation technical support to installers and customers.
Qualifications and Experience
- Minimum of 5 years' experience in the heating sector.
- Experience in a customer service-driven role.
- ACS qualifications (CPA1, CCN1, CENWAT).
- NVQ Level 3 in Heat Pumps.
- Clear DBS check.
- IOSH Health and Safety certification (Desirable).
- Full UK driving license.
Competencies
- Health and safety skills, professional communication skills (written and verbal), first-class customer service, organization and prioritization, IT literacy.
Personal Attributes
- Team player, independent worker, eager to develop skills, customer-focused, patient, approachable, and supportive.
Renewables Technical Support employer: BOXT Limited
Contact Detail:
BOXT Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewables Technical Support
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the renewables sector, especially heat pumps. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the heating and renewables industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at BOXT.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your problem-solving skills and customer service excellence. BOXT values a customer-focused approach, so be ready to highlight how you've successfully supported customers in the past.
✨Tip Number 4
Research BOXT's partnerships and projects to understand their business model better. Being able to speak knowledgeably about their collaborations with brands like Google and EDF Energy will show your enthusiasm for the company and its mission.
We think you need these skills to ace Renewables Technical Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Renewables Technical Support position. Tailor your application to highlight relevant experience in the heating sector and customer service.
Craft a Compelling CV: Your CV should clearly showcase your 5+ years of experience in the heating sector, including any ACS qualifications and NVQ Level 3 in Heat Pumps. Use bullet points to make it easy to read and focus on achievements that demonstrate your technical skills and customer service excellence.
Write a Strong Cover Letter: In your cover letter, express your passion for renewable energy and how your background aligns with BOXT's mission. Mention specific experiences that relate to the role, such as coordinating installations or providing technical support, to show you are a great fit.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-focused role.
How to prepare for a job interview at BOXT Limited
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of heat pumps and renewable energy technologies. Be prepared to discuss specific systems, regulations, and compliance standards relevant to the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've successfully handled customer queries or issues in the past. Highlight your communication skills and ability to support customers effectively.
✨Demonstrate Your Organisational Skills
The job requires coordinating surveys and installations, so be prepared to discuss how you manage your time and prioritise tasks. Share any tools or methods you use to stay organised and ensure timely project completion.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to technical support or customer service. Think about how you would approach common challenges in the role and be ready to explain your thought process.
