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- Tasks: Supervise table games and poker areas, ensuring smooth operations and excellent guest service.
- Company: Bally's is a global casino-entertainment leader with 15 casinos and diverse entertainment options.
- Benefits: Enjoy competitive pay, health coverage, 401(K) match, and childcare discounts.
- Why this job: Join a dynamic team, develop your skills, and make a real impact in the gaming industry.
- Qualifications: High school diploma, supervisory experience, and strong communication skills required.
- Other info: Flexible schedule and opportunities for professional growth await you!
The predicted salary is between 36000 - 60000 £ per year.
Description
Why Bally\’s?
Bally\’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally\’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company\’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally\’s also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (\”Queen\”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally\’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally\’s portfolio. Bally\’s will also become the successor of Queen\’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The Role: Casino Floor Supervisor
Responsibilities:
- Knows and abides by Bally\’s Dover policies, procedures, internal controls, and courtesy guidelines.
- Performs all duties in accordance with state gaming regulations and laws.
- Maintains & continually updates knowledge of regulations set forth by the Delaware Lottery and the Division of Gaming Enforcement regarding table game operations.
- Ensures the overall responsibility for a smooth and effective running of the assigned Table Games and Poker Area or pit(s).
- Acts as Casino Shift, Assistant Shift Manager, Pit Manager or Table Games Supervisor as needed.
- Ensures all scheduled tables are manned and ready at the beginning of the shift.
- Safeguards the company\’s assets assigned.
- Reports all suspicious activities.
- Assists in coaching, evaluating, counseling, and rewarding Employees while maintaining efficient personnel records.
- Manages subordinate supervisors who directly supervise Table Games and Poker personnel.
- Ensures that Employees are kept well informed of all pertinent information including property/departmental goals and objectives.
- Promotes safety awareness to minimize work related injuries.
- Enrolls new guests in the players club.
- Maintains complete knowledge of complementary procedures as well as the ability to evaluate guests worth, ensuring that qualified quests are taken care of through the complementary process.
- Displays fair treatment with respect to disciplinary action producing documentation, as necessary.
- Has complete knowledge of Credit Procedures for issuance and proper record keeping.
- Resolves guest & employee issues/disputes.
- Adheres to department and property policies and procedures.
- Maintains knowledge of property information.
- Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues, as well as reducing costs.
- Mentors managers, supervisors, and front line staff assisting in their professional development and growth.
- Produces performance appraisals for direct reporting Employees.
Other Duties & Responsibilities:
- Monitors labor resources to ensure maximum effectiveness in guest service while realizing full profit potential.
- Represents the Company in the most positive manner with guests, co-workers, managers, and vendors.
- Has complete knowledge of Credit Procedures for issuance, redemption and proper record keeping of markers.
Qualifications:
- High school diploma or GED.
- Proven supervisory skills.
- Must be able to deliver superior guest service in all situations.
- Must project a professional and positive image.
- High energy level.
- Excellent organizational and time management skills, with the ability to set priorities for self and others.
- Good judgment and common sense.
- Ability to deal with people in a manner which shows sensitivity, tact, and professionalism.
- Ability to work a flexible schedule.
- Computer literate with knowledge of a variety of software applications including Microsoft Office.
- Excellent interpersonal and communication skills (oral & written).
- Must be able to communicate clearly, concisely, and effectively with all Bally\’s Dover\’s employees and guests.
- Ability to understand and promulgate written memos, instructions, regulations.
- Ability to effectively analyze and solve problems.
- Basic knowledge of mathematics, including statistics.
What\’s in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
Target Starting Hourly Rate: $26.50
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Let Bally\’s Bet on You – We can\’t wait to meet you!
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Casino Floor Supervisor employer: Bally’s Corporation
Contact Detail:
Bally’s Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casino Floor Supervisor
✨Tip Number 1
Familiarise yourself with Bally's policies and procedures before your interview. Understanding their internal controls and courtesy guidelines will show that you're serious about the role and ready to uphold their standards.
✨Tip Number 2
Brush up on your knowledge of state gaming regulations, especially those specific to Delaware. Being able to discuss these regulations during your conversation will demonstrate your commitment to compliance and safety in the casino environment.
✨Tip Number 3
Highlight any previous supervisory experience you have, particularly in fast-paced environments. Be prepared to share examples of how you've successfully managed teams and resolved conflicts, as this is crucial for the Casino Floor Supervisor role.
✨Tip Number 4
Showcase your customer service skills by preparing anecdotes that illustrate your ability to handle guest issues effectively. This will help you stand out, as delivering superior guest service is a key requirement for this position.
We think you need these skills to ace Casino Floor Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications of a Casino Floor Supervisor at Bally's. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Strong CV: Your CV should clearly outline your supervisory experience, guest service skills, and any relevant gaming knowledge. Use bullet points for clarity and ensure it is well-organised and free from errors.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Bally's that attract you and how your background makes you a great fit for the Casino Floor Supervisor position.
Highlight Relevant Skills: Make sure to emphasise your interpersonal and communication skills, as well as your ability to manage teams and resolve conflicts. These are crucial for the role and should be evident in both your CV and cover letter.
How to prepare for a job interview at Bally’s Corporation
✨Know the Company Inside Out
Before your interview, make sure to research Bally's Corporation thoroughly. Understand their operations, recent acquisitions, and overall company culture. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Your Supervisory Skills
As a Casino Floor Supervisor, you'll need to showcase your proven supervisory skills. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved guest satisfaction. Be ready to discuss how you can apply these skills at Bally's.
✨Emphasise Guest Service Excellence
Bally's places a strong emphasis on superior guest service. Be prepared to discuss how you would handle difficult situations with guests and ensure their satisfaction. Share specific instances where you've gone above and beyond to provide excellent service.
✨Showcase Your Problem-Solving Abilities
The role requires effective problem-solving skills. Think of scenarios where you've had to analyse a situation and come up with a solution quickly. Highlight your ability to think on your feet and make sound decisions under pressure.
