Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our broker support team, assisting brokers with queries and onboarding.
- Company: Gen H is a vibrant startup focused on delivering exceptional service in the financial sector.
- Benefits: Enjoy a friendly work environment with opportunities for growth and development.
- Why this job: Be part of a mission-driven team that values creativity and critical thinking.
- Qualifications: Strong communication skills and a customer-focused mindset are essential; experience in financial services is a plus.
- Other info: This role offers a chance to build valuable relationships and make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
Requirements You\’re looking for a role in an exciting, friendly, mission-oriented startup environment , (Desirable) Some experience working in a customer-facing role, such as customer service, contact centres or administrative functions , You have exceptional written and verbal communication skills in English , (Desirable) An understanding of how products and sales can align with business objectives to generate revenue , You’re confident building rapport with the brokers you speak with , (Desirable) Experience in financial services; a good understanding of the intermediary or mortgage market is preferred but not essential What the job involves Play a critical role on the frontlines of Gen H’s broker support team, assisting the wider Growth Team as we build awareness of Gen H and deliver exceptional customer service to our brokers , Serve as the first point of contact for our brokers, helping them with criteria questions, case enquiries and onboarding via calls and emails , Work with our Business Development Managers and wider growth team to strengthen and nurture our existing relationships , Targeted outbounding to strategically valuable brokers and firms with the aim of generating repeat business , Manage inbound and outbound calls to the broker line , Manage emails that come into the broker team , Active case management to ensure brokers and their clients get the best outcomes , Think critically and creatively to help brokers find ways to make tricky cases fit , Building and maintaining accurate and nuanced knowledge of Gen H’s criteria and policies , Work with internal teams such as underwriting, operations, pricing and risk to get applications across the line and offers issued promptly #J-18808-Ljbffr
Broker Specialist employer: Deepstreamtech
Contact Detail:
Deepstreamtech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Specialist
✨Tip Number 1
Familiarise yourself with the mortgage market and intermediary services. Understanding the key players and current trends will help you engage more effectively with brokers and demonstrate your knowledge during conversations.
✨Tip Number 2
Practice your communication skills, both written and verbal. Since this role involves a lot of interaction with brokers, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Network within the financial services industry. Attend relevant events or join online forums where you can connect with professionals in the field. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Showcase your customer service experience. Even if it’s not directly in financial services, highlight how your previous roles have prepared you for building rapport and managing relationships with brokers.
We think you need these skills to ace Broker Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any customer-facing experience you have, especially in roles related to customer service or administration. Emphasise your communication skills and any relevant experience in financial services, even if it's not extensive.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your ability to build rapport with brokers and your understanding of sales and business objectives.
Showcase Communication Skills: Since exceptional written and verbal communication skills are crucial for this role, ensure that your application is free from errors and clearly articulates your thoughts. Use professional language and structure your application logically.
Demonstrate Problem-Solving Abilities: Highlight any experiences where you've had to think critically or creatively to solve problems, especially in customer service scenarios. This will show your potential employer that you can handle tricky cases effectively.
How to prepare for a job interview at Deepstreamtech
✨Showcase Your Communication Skills
As the role requires exceptional written and verbal communication, be prepared to demonstrate these skills during the interview. Practice articulating your thoughts clearly and concisely, and consider using examples from past experiences where you successfully communicated with customers or colleagues.
✨Understand the Broker Landscape
Familiarise yourself with the intermediary and mortgage market, even if you don't have direct experience. Research common challenges brokers face and think about how you can help them overcome these issues. This knowledge will show your enthusiasm for the role and your commitment to supporting brokers effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer inquiries. Prepare for scenario-based questions by thinking of examples where you've successfully managed difficult situations or provided excellent customer service in previous roles.
✨Demonstrate Your Team Spirit
Since the role involves working closely with the Growth Team and other internal departments, highlight your ability to collaborate and build relationships. Share examples of how you've worked as part of a team in the past and how you can contribute to a positive team dynamic at Gen H.
