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- Tasks: Plan and deliver bespoke wine holidays for high-end clients, ensuring exceptional service.
- Company: Grape Escapes is a top tour operator specialising in luxury wine trips across Europe.
- Benefits: Enjoy a competitive salary, flexible working hours, and generous annual leave.
- Why this job: Join a passionate team creating unforgettable travel experiences in a friendly environment.
- Qualifications: Must have excellent communication skills, a passion for travel, and some industry experience.
- Other info: Hybrid working options available; must be able to travel within Europe.
The predicted salary is between 28800 - 48000 £ per year.
Grape Escapes is a leading tour operator, specialising in luxury tailor-made trips to the premium wine regions of France, Spain, Italy and Portugal. Due to unprecedented demand, we are looking to expand our team as we continue to provide unforgettable experiences as well as superb customer service. Our customers are primarily high-end travellers with varied travel requirements, ranging from couples wanting a gastronomic European tour to groups of friends celebrating special occasions and corporates rewarding their top performing staff.
You will be planning, perfecting, selling and delivering bespoke wine holidays for your clients, being their main point of contact throughout their Grape Escapes experience. Grape Escapes offers a competitive, results-driven salary in a friendly working environment, together with additional benefits:
- £32,000-£40,000 basic + generous uncapped commission on every booking - OTE 45K-75K depending on experience
- 23 days annual leave
- Flexible working (with the freedom to accrue hours to take an extra day off each month)
- Full-time role based at our offices in Hertford, Hertfordshire, with support for hybrid working (up to five days each fortnight working from home if preferred)
Your responsibilities will include:
- Taking enquiries by phone or e-mail from customers looking to explore the possibility of booking a wine holiday.
- Researching and designing tailor-made itineraries, considering budget, practicalities, and your client’s dreams and desires.
- Managing the complete administration of your clients’ bookings, including sending reservation requests to suppliers, juggling specific availabilities and logistics, and issuing client booking confirmations and travel documentation.
- Helping to resolve issues which may arise whilst your clients are travelling.
- Responding to out of hours enquiries from customers currently travelling with Grape Escapes (on a rota basis).
Requirements:
- Computer literate.
- Excellent verbal and written communication skills (English).
- Full passport and free to travel within Europe.
- Passion for travel.
- Experience working within the travel industry.
- Ability to communicate confidently by phone and in writing in a second European language (preferably French, Spanish or Italian).
- Interest in and knowledge of wine.
- Previous use of Outlook, Word and Excel.
Please submit your CV and a cover letter explaining, in your own words, why we should consider your application.
Contact Detail:
Grape Escapes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Agency Consultant
✨Tip Number 1
Familiarise yourself with the premium wine regions of France, Spain, Italy, and Portugal. Understanding the unique offerings of each region will help you engage with potential clients and demonstrate your expertise during conversations.
✨Tip Number 2
Brush up on your communication skills, especially in a second European language like French, Spanish, or Italian. Being able to converse in your clients' preferred language can significantly enhance their experience and set you apart from other candidates.
✨Tip Number 3
Showcase your passion for travel and wine in your interactions. Share personal experiences or knowledge about wine holidays to connect with clients and convey your enthusiasm for the role.
✨Tip Number 4
Network within the travel industry and attend relevant events or webinars. Building connections can provide valuable insights and potentially lead to referrals, making you a more attractive candidate for the Travel Agency Consultant position.
We think you need these skills to ace Travel Agency Consultant
Some tips for your application 🫡
Understand the Role: Before you start writing, make sure you fully understand the role of a Travel Agency Consultant at Grape Escapes. Familiarise yourself with their services and clientele to tailor your application accordingly.
Craft a Compelling Cover Letter: Your cover letter should highlight your passion for travel and wine, as well as your experience in the travel industry. Be sure to explain why you are a perfect fit for Grape Escapes and how you can contribute to their mission of providing unforgettable experiences.
Highlight Relevant Experience: In your CV, emphasise any previous roles in the travel industry, particularly those involving customer service or bespoke travel planning. Mention any language skills, especially if you can communicate in French, Spanish, or Italian, as this is a plus for the role.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are essential for this position, ensure that your application is well-written and free of errors. Use clear and concise language to demonstrate your ability to communicate effectively.
How to prepare for a job interview at Grape Escapes Ltd
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences that highlight your love for exploring new places, especially wine regions, as this will resonate with Grape Escapes' focus on luxury trips.
✨Demonstrate Your Customer Service Skills
Since the role involves providing superb customer service, prepare examples of how you've successfully handled customer inquiries or resolved issues in previous roles. This will showcase your ability to meet high-end travellers' expectations.
✨Research the Company and Its Offerings
Familiarise yourself with Grape Escapes' offerings and unique selling points. Understanding their tailor-made itineraries and the specific wine regions they specialise in will help you answer questions more effectively and show your genuine interest.
✨Prepare for Scenario-Based Questions
Anticipate scenario-based questions related to planning and delivering bespoke holidays. Think about how you would handle various client requests and challenges, as this will demonstrate your problem-solving skills and adaptability.
