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- Tasks: Plan and deliver bespoke wine holidays for high-end clients.
- Company: Grape Escapes is a top tour operator for luxury wine trips across Europe.
- Benefits: Earn £32,000-£40,000 plus uncapped commission, enjoy flexible working, and 23 days annual leave.
- Why this job: Join a friendly team and create unforgettable travel experiences while indulging your passion for wine.
- Qualifications: Experience in the travel industry, excellent communication skills, and a love for travel and wine.
- Other info: Hybrid working options available; must be able to travel within Europe.
The predicted salary is between 28800 - 48000 £ per year.
Grape Escapes is a leading tour operator, specialising in luxury tailor-made trips to the premium wine regions of France, Spain, Italy and Portugal. Due to unprecedented demand, we are looking to expand our team as we continue to provide unforgettable experiences as well as superb customer service. Our customers are primarily high-end travellers with varied travel requirements, ranging from couples wanting a gastronomic European tour to groups of friends celebrating special occasions and corporates rewarding their top performing staff.
You will be planning, perfecting, selling and delivering bespoke wine holidays for your clients, being their main point of contact throughout their Grape Escapes experience. Grape Escapes offers a competitive, results-driven salary in a friendly working environment, together with additional benefits:
- £32,000-£40,000 basic + generous uncapped commission on every booking - OTE 45K-75K depending on experience
- 23 days annual leave
- Flexible working (with the freedom to accrue hours to take an extra day off each month)
- Full-time role based at our offices in Hertford, Hertfordshire, with support for hybrid working (up to five days each fortnight working from home if preferred)
Your responsibilities will include:
- Taking enquiries by phone or e-mail from customers looking to explore the possibility of booking a wine holiday.
- Researching and designing tailor-made itineraries, considering budget, practicalities, and your client’s dreams and desires.
- Managing the complete administration of your clients’ bookings, including sending reservation requests to suppliers, juggling specific availabilities and logistics, and issuing client booking confirmations and travel documentation.
- Helping to resolve issues which may arise whilst your clients are travelling.
- Responding to out of hours enquiries from customers currently travelling with Grape Escapes (on a rota basis).
Requirements:
- Computer literate.
- Excellent verbal and written communication skills (English).
- Full passport and free to travel within Europe.
- Passion for travel.
- Experience working within the travel industry.
- Ability to communicate confidently by phone and in writing in a second European language (preferably French, Spanish or Italian).
- Interest in and knowledge of wine.
- Previous use of Outlook, Word and Excel.
Contact Detail:
Grape Escapes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant - Travel Agency
✨Tip Number 1
Familiarise yourself with the premium wine regions of France, Spain, Italy, and Portugal. Understanding the unique offerings of each region will not only help you in conversations with potential clients but also demonstrate your passion for travel and wine.
✨Tip Number 2
Brush up on your communication skills, especially if you can speak a second European language like French, Spanish, or Italian. Being able to converse with clients in their preferred language can set you apart from other candidates.
✨Tip Number 3
Network within the travel industry and connect with professionals who have experience in luxury travel. Attend travel expos or wine events to meet potential colleagues and gain insights into the market.
✨Tip Number 4
Showcase your knowledge of wine by discussing your favourite varieties or regions during interviews. This will highlight your genuine interest in the product and your ability to connect with high-end travellers looking for bespoke experiences.
We think you need these skills to ace Travel Consultant - Travel Agency
Some tips for your application 🫡
Understand the Role: Before you start writing, make sure you fully understand the role of a Travel Consultant at Grape Escapes. Familiarise yourself with their focus on luxury tailor-made trips and the specific requirements they have for high-end travellers.
Craft a Compelling Cover Letter: Your cover letter should clearly explain why you are the perfect fit for this position. Highlight your passion for travel, experience in the industry, and any relevant language skills. Make it personal and engaging to capture their attention.
Tailor Your CV: Ensure your CV reflects your experience in the travel industry, particularly any roles that involved customer service or bespoke travel planning. Include any relevant skills such as communication in a second language and knowledge of wine, as these are key for this role.
Showcase Your Customer Service Skills: In both your CV and cover letter, provide examples of how you've successfully managed client relationships and resolved issues. This will demonstrate your ability to provide superb customer service, which is crucial for Grape Escapes.
How to prepare for a job interview at Grape Escapes Ltd
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or trips that have inspired you, especially those related to wine regions. This will demonstrate your genuine interest in the role and the industry.
✨Highlight Your Customer Service Skills
Since Grape Escapes focuses on providing superb customer service, be prepared to discuss specific examples of how you've gone above and beyond for clients in previous roles. This could include resolving issues or creating memorable experiences.
✨Demonstrate Your Knowledge of Wine
Familiarise yourself with different wine regions and types of wines, particularly those in France, Spain, Italy, and Portugal. Being able to discuss wine knowledgeably will impress the interviewers and show that you're a good fit for their clientele.
✨Prepare Tailor-Made Itinerary Ideas
Think about potential bespoke itineraries you could propose for different types of clients. This could include romantic getaways or corporate retreats. Presenting these ideas during the interview will showcase your creativity and understanding of client needs.
