Service Desk/ Desktop Support Engineer

1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Dice is the leading career destination for tech experts at every stage of their careers. Our client, HL Solutions LLC, is seeking the following. Apply via Dice today! Job Title: Service Desk Engineer Location: Plymouth, MA (Onsite) Job Description We are seeking an experienced Technical Service Desk Specialist with a strong background in phone support and advanced troubleshooting for Windows environments. Requirements Minimum 6 years of phone support experience (mandatory) At least 6 years of technical service desk experience supporting Windows environments Level 3 expertise in Windows 10 and Windows 11 Experience with Windows buildout and deployment Proficient knowledge of Windows, Active Directory (AD), Avamar, VMware, Citrix, Exchange, SCCM, SCOM, and related technologies Experience with ITSM ticketing tools such as Ivanti, ServiceNow, or similar platforms Responsibilities Provide end-user support for laptops, desktops, and printers Diagnose and resolve hardware, software, and network issues via phone, email, or chat Escalate complex problems to internal Level 3 IT support staff as needed Coordinate and manage relationships with vendors and support teams to ensure timely resolution of hardware, software, and network issues Manage and resolve IT tickets efficiently, ensuring high levels of customer satisfaction and first call resolution Develop and maintain Standard Operating Procedures (SOPs) and knowledge base articles for frequently encountered issues We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action employer. We at HL Solutions do not discriminate based on Race, Religion, Color, National origin, Sex, Sexual orientation, Gender identity, Gender expression, Age, and Disability status. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Desktop Support Engineer jobs in Plymouth, MA . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr