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- Tasks: Create and maintain technical documentation for infrastructure and network systems.
- Company: Join a dynamic team collaborating globally on cutting-edge infrastructure projects.
- Benefits: Enjoy flexible working arrangements and the chance to enhance your skills.
- Why this job: Make an impact by translating complex tech into clear content for diverse audiences.
- Qualifications: Experience in technical writing with a focus on infrastructure and network technologies required.
- Other info: Contract role with potential for extension; ideal for proactive communicators.
We are seeking a Technical Author with good infrastructure experience. This will be on a contract basis for initially a couple of months (OSIR35). It will require someone who is proactively working with Global teams to collaborate with infrastructure areas and has good communication skills to also work with senior technical stakeholders.
Responsibilities:
- Develop and maintain comprehensive technical documentation for infrastructure and network systems.
- Collaborate with engineers and subject matter experts to gather detailed technical information and translate it into clear, concise documentation.
- Write and update presentations for Exec level, policy documents, HLD/LLD, system architecture guides.
- Ensure all documentation is clear, consistent, and aligned with company standards.
- Create diagrams, flowcharts, and visuals to help explain complex systems and processes.
- Conduct reviews to ensure accuracy and maintain quality across all technical content.
- Tailor content to suit various audiences, including engineers, end-users, and non-technical stakeholders.
Experience required:
- Proven experience as a Technical Writer with expertise in Infrastructure and Network technologies.
- Infrastructure areas include: Commvault backup, Cisco Networking/wireless, Azure Local (HCI Stack), Server Hardening.
- Requires someone who can adapt work for different audiences including non-technical senior stakeholders (i.e. high-level presentations).
- Needs to turn conversations or diagrams into High-Level Designs (HLDs), Low-Level Designs (LLDs), or policy documents without being spoon-fed.
- Comfortable navigating things like SharePoint, Visio, Confluence to gather information or test understanding.
- Experience with technical writing tools (e.g. Confluence, JIRA, and similar platforms).
- Knowledge of cloud platforms (Azure).
- Ideally some knowledge of ServiceNow (as workflows will be created within ServiceNow).
Please contact me for more information and to discuss.
Contact Detail:
CODA Technology Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Author (Infrastructure)
✨Tip Number 1
Familiarise yourself with the specific infrastructure technologies mentioned in the job description, such as Commvault backup and Cisco Networking. This will not only help you understand the role better but also allow you to speak confidently about your experience during any discussions.
✨Tip Number 2
Brush up on your technical writing skills, especially in creating High-Level Designs (HLDs) and Low-Level Designs (LLDs). Being able to demonstrate your ability to translate complex technical information into clear documentation will set you apart from other candidates.
✨Tip Number 3
Network with professionals who are currently working in similar roles or within the company. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the position.
✨Tip Number 4
Prepare to discuss your experience with collaboration tools like SharePoint, Visio, and Confluence. Highlighting your familiarity with these platforms will show that you can effectively gather and manage information, which is crucial for this role.
We think you need these skills to ace IT Technical Author (Infrastructure)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the IT Technical Author position. Familiarise yourself with the specific infrastructure technologies mentioned, such as Commvault, Cisco Networking, and Azure.
Tailor Your CV: Highlight your relevant experience in technical writing and infrastructure. Emphasise your ability to create clear documentation for various audiences, including senior stakeholders. Use specific examples that demonstrate your expertise in HLDs, LLDs, and policy documents.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your proactive approach to collaborating with global teams. Mention your familiarity with tools like SharePoint, Visio, and Confluence, and how they have helped you in previous roles.
Proofread and Edit: Before submitting your application, carefully proofread your CV and cover letter. Ensure there are no grammatical errors or typos, and that your documents are clear and concise. This reflects your attention to detail, which is crucial for a Technical Author.
How to prepare for a job interview at CODA Technology Services
✨Showcase Your Technical Writing Skills
Prepare samples of your previous technical documentation, especially those related to infrastructure and network systems. Be ready to discuss how you approached each project and the tools you used, such as Confluence or JIRA.
✨Understand the Audience
Demonstrate your ability to tailor content for different audiences. Bring examples of how you've adapted complex technical information for non-technical stakeholders or senior executives in the past.
✨Familiarise Yourself with Key Technologies
Brush up on the specific technologies mentioned in the job description, like Commvault, Cisco Networking, and Azure. Being able to speak knowledgeably about these will show your expertise and readiness for the role.
✨Prepare for Collaboration Questions
Expect questions about your experience working with global teams and collaborating with engineers. Think of examples where you successfully gathered information from various sources to create comprehensive documentation.
