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- Tasks: Provide top-notch customer service and administrative support in a dynamic tech environment.
- Company: Join a forward-thinking technology solutions company that values innovation and teamwork.
- Benefits: Enjoy a vibrant workplace with opportunities for growth and development.
- Why this job: Be part of a supportive team making a real impact on customer satisfaction worldwide.
- Qualifications: Strong IT skills and experience in fast-paced customer service or sales administration roles.
- Other info: Apply quickly; the client is eager to shortlist candidates soon!
The predicted salary is between 30000 - 42000 £ per year.
Are you an experienced Administrator? Do you thrive in a busy coordination role? Do you have exceptional customer service skills? Do you like working in a fast paced environment? If you can answer yes to these questions then we'd love to hear from you!
Jackson Hogg are delighted to be working in partnership with this progressive technology solutions client in their search for a Customer Service Coordinator. Working as part of a busy support services team, you will be responsible for providing administrative and after sales customer service support for my clients' customers worldwide.
Duties will include (but not limited to):
- Providing a high level of customer service and sales aftercare support, responding to emails and telephone calls, dealing with customer complaints, and resolving technical queries.
- Preparing and issuing daily service quotes.
- Checking and accepting purchase orders for service work, including liaising with the legal team on negotiation of terms and conditions where required.
- Inputting of invoice requests onto calibration database for processing, resolving rejected invoices and dealing with invoice queries.
- Contacting customers to follow up on requests for purchase orders for outstanding work.
- Liaising with operations team to keep customers updated on job progress.
- Coordinating the rental service, providing quotations, processing orders for shipment to customers within agreed deadlines, monitoring rental stock levels and monthly follow and invoicing.
- Carrying out due diligence and screening on customers to ensure compliance with export control sanctions and company policy and procedures.
- Liaising with legal and group export control teams to facilitate screening of customers in high-risk jurisdictions.
- Reviewing and updating of customer service procedures to reflect current working practices.
- Sale and management of software licences and providing support to software users.
- Set up and management of service contracts.
Experience required:
- Strong IT skills.
- Experience of working in a fast paced environment.
- Solid customer service or sales administration experience.
Please apply without delay as our client is looking to shortlist in the coming week.
Customer Service Coordinator employer: Jackson Hogg
Contact Detail:
Jackson Hogg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you provide better customer service and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your communication skills. Since the role involves responding to emails and phone calls, practice articulating your thoughts clearly and concisely to ensure effective interactions with customers.
✨Tip Number 3
Prepare for potential technical queries by reviewing common issues related to the company's services. Being knowledgeable about these topics will boost your confidence and show that you're proactive.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach during the application process.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and administration. Use specific examples that demonstrate your ability to thrive in a fast-paced environment, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your exceptional customer service skills. Mention your experience with handling complaints and resolving technical queries, as these are key responsibilities of the position.
Highlight Relevant Skills: In your application, emphasise your strong IT skills and any experience you have with sales administration. This will show that you are well-equipped to handle the administrative tasks required for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A polished application reflects your attention to detail, which is important for a Customer Service Coordinator.
How to prepare for a job interview at Jackson Hogg
✨Showcase Your Customer Service Skills
Since the role requires exceptional customer service skills, be prepared to share specific examples of how you've successfully handled customer complaints or resolved issues in the past. Highlight your ability to remain calm under pressure and your commitment to providing excellent service.
✨Demonstrate Your Administrative Experience
The job involves a lot of administrative tasks, so make sure to discuss your previous experience in similar roles. Talk about your proficiency with IT systems and any tools you’ve used for managing customer inquiries, processing orders, or handling invoices.
✨Prepare for Technical Queries
As the position may involve resolving technical queries, brush up on any relevant technical knowledge related to the products or services offered by the company. Be ready to explain how you would approach troubleshooting common issues that customers might face.
✨Understand the Company’s Values
Research the company and its values before the interview. Understanding their mission and how they operate will help you align your answers with what they are looking for in a candidate. This shows genuine interest and can set you apart from other applicants.
