Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help tenants access benefits and manage income for financial stability.
- Company: Join West Northants Council, dedicated to making the community thrive.
- Benefits: Enjoy a supportive culture with opportunities for growth and career empowerment.
- Why this job: Make a real impact in people's lives while working in a dynamic environment.
- Qualifications: Experience in housing, benefits, or money matters is preferred.
- Other info: We value diversity and are committed to inclusion in the workplace.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about helping people access the most appropriate support at critical times in their lives? Do you have experience in either housing and/or benefits and money matters? The Temporary Accommodation team is looking for a knowledgeable and enthusiastic professional to lead income management work with our tenants. This will involve telephone and face-to-face work, close collaboration with colleagues in Housing and Benefits teams, and a focus on customer service. If you are interested in achieving the best outcomes for our residents in a fast-paced and rewarding environment, we would love to hear from you. What will you be doing? The role involves making early contact with those at risk of falling behind, helping them access the benefits they are entitled to, and working to maximise their income. You will also be responsible for developing effective debt recovery plans and supporting tenants on their journey towards financial stability. At West Northants Council, it’s about our people. People who thrive with ambition, generate new ideas, demand better ways of working, care about every detail, and embrace challenges. Our culture offers new experiences, opportunities to grow, and career empowerment. Our vision is to make West Northants a great place to live, work, visit, and thrive . We are committed to this goal and work daily to turn it into reality. Our corporate values, THRIVE —Trust, High Performance, Respect, Innovate, and Empower—guide everything we do and how we deliver services. Hear more from our Chief Executive, Anna Earnshaw, about what it\’s like to work at West Northants Council: https://youtu.be/lV0EfeUF4aU We are dedicated to embedding diversity, equality, equity, and inclusion into all aspects of our work, enabling colleagues to develop and reach their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner. Watch our colleagues explain what DEI means to us in this short film. If you require additional support or reasonable adjustments during the application process, including alternative formats or languages for the job description, please email careers@westnorthants.gov.uk . West Northants Council, where careers thrive. The following map displays the location of the job. #J-18808-Ljbffr
Temporary Accommodation Income Officer employer: West Northants Council
Contact Detail:
West Northants Council Recruiting Team
careers@westnorthants.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Accommodation Income Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by tenants in temporary accommodation. Understanding their needs will help you demonstrate your empathy and problem-solving skills during interviews.
✨Tip Number 2
Network with professionals in housing and benefits sectors. Attend local events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully helped individuals manage their finances or navigate housing issues. This will showcase your practical experience and commitment to customer service.
✨Tip Number 4
Research West Northants Council's values and culture thoroughly. Be ready to explain how your personal values align with their THRIVE principles, as this will demonstrate your fit within their team.
We think you need these skills to ace Temporary Accommodation Income Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Temporary Accommodation Income Officer position. Highlight key skills such as customer service, income management, and collaboration with housing and benefits teams.
Tailor Your CV: Customise your CV to reflect relevant experience in housing, benefits, or financial support. Emphasise any previous roles where you helped individuals access support or manage their finances effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by tenants. Mention specific examples of how you've successfully supported individuals in similar situations.
Highlight Your Values: In your application, align your personal values with those of West Northants Council, particularly around diversity, equality, and inclusion. Show how you embody the corporate values of Trust, High Performance, Respect, Innovate, and Empower in your work.
How to prepare for a job interview at West Northants Council
✨Show Your Passion for Helping Others
Make sure to express your enthusiasm for supporting individuals during critical times. Share specific examples from your past experiences where you successfully assisted someone in accessing benefits or managing their finances.
✨Demonstrate Knowledge of Housing and Benefits
Brush up on your understanding of housing policies and benefit systems relevant to the role. Be prepared to discuss how these areas intersect and how you can help tenants navigate them effectively.
✨Highlight Your Customer Service Skills
Since the role involves a strong focus on customer service, be ready to provide examples of how you've delivered excellent service in previous positions. Discuss your approach to handling difficult situations and ensuring tenant satisfaction.
✨Emphasise Team Collaboration
The job requires close collaboration with colleagues in various teams. Talk about your experience working in a team environment, how you communicate effectively, and how you contribute to achieving common goals.
