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- Tasks: Provide 2nd line support for Microsoft Dynamics 365 Business Central issues.
- Company: Join a leading Microsoft partner known for innovation and client satisfaction.
- Benefits: Enjoy full home working flexibility, competitive salary, and generous holiday allowance.
- Why this job: Be part of a dynamic team, enhancing your skills while making a real impact.
- Qualifications: Strong technical knowledge of Dynamics 365 Business Central and prior support experience required.
- Other info: Occasional on-site travel may be needed during project phases.
The predicted salary is between 36000 - 54000 £ per year.
My client is a leading Microsoft partner looking for a driven and passionate individual to join their team as Business Central Support Consultant.
This is a full time, permanent role - offering full home working flexibility, with expectation for occasional on-site travel; project phase dependant.
- Providing 2nd Line Business Central ticketing support to a variety of clients across industry
- Providing customer satisfaction by troubleshooting and resolving Microsoft Dynamics 365 Business Central related issues
- Work with their project teams on new upcoming implementations and upgrades
- Provide support on post-go-live client systems
Strong technical understanding of Dynamics 365 Business Central/ Dynamics NAV
Previous experience providing D365 BC / NAV support at either partner or end user
A competitive starting salary up to £45,000 (experience dependant) with company benefits including pension scheme, life insurance, income protection, healthcare scheme, and 25 days holiday plus bank holidays.
2nd Line Support Support employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Support
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 Business Central and NAV. Make sure you understand the common issues users face and how to troubleshoot them effectively. This knowledge will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the Microsoft Dynamics community. Join relevant forums or LinkedIn groups where you can engage with others in the field. This can lead to valuable insights and potential referrals for the role.
✨Tip Number 3
Prepare to discuss your previous experience in providing support for D365 BC or NAV. Be ready to share specific examples of how you've resolved issues and improved customer satisfaction, as this will demonstrate your capability for the role.
✨Tip Number 4
Research the company and its projects. Understanding their approach to implementations and upgrades will allow you to ask insightful questions during the interview, showing your genuine interest in the position and the company.
We think you need these skills to ace 2nd Line Support Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics 365 Business Central and Dynamics NAV. Include specific examples of how you've provided 2nd line support and resolved issues in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your technical understanding of Business Central and any relevant project experience, emphasising how you can contribute to their team.
Highlight Customer Satisfaction Skills: In your application, emphasise your ability to troubleshoot and resolve client issues effectively. Provide examples of how you've ensured customer satisfaction in past roles, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nigel Frank International
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of Dynamics 365 Business Central and Dynamics NAV. Be prepared to discuss specific issues you've resolved in the past and how your technical skills can benefit the team.
✨Demonstrate Problem-Solving Skills
During the interview, you might be presented with hypothetical scenarios or real-life problems. Practice articulating your thought process and approach to troubleshooting, as this will showcase your ability to provide effective support.
✨Highlight Customer Service Experience
Since the role involves providing customer satisfaction, share examples of how you've successfully handled client interactions in previous positions. Emphasise your communication skills and ability to empathise with clients.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company's projects, team dynamics, or future developments in Business Central. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
