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For Companies At a Glance
- Tasks: As a Conductor, you'll ensure a safe and enjoyable journey for passengers while providing top-notch customer service.
- Company: Join GWR, a leading railway company with a rich history and commitment to transforming train travel.
- Benefits: Enjoy free rail travel, health care plans, discounted shopping, and opportunities for career growth.
- Why this job: Experience diverse challenges daily in a supportive team environment that values inclusivity and personal development.
- Qualifications: You need excellent communication skills, front-line customer service experience, and the ability to handle challenging situations.
- Other info: Shifts include weekends and bank holidays; must live within 60 minutes of the depot.
The predicted salary is between 37000 - 40000 £ per year.
Join Great Western Railway and help deliver a world-class service to our customers across the West of England. As a Conductor, you\’ll play a key role in ensuring safe and enjoyable journeys for all our passengers.
What You\’ll Do?
- Be the face of GWR, providing friendly, helpful and professional customer service.
- Manage the safety and operation of the train, liaising with drivers and station colleagues.
- Check and sell tickets while maintaining a safe and welcoming environment on board.
- Handle customer queries and situations calmly and confidently.
What We\’re Looking For?
- Excellent communication and customer service skills.
- A positive, proactive attitude and professional approach.
- Flexibility to work various shifts (including weekends and bank holidays).
- Ability to stay calm under pressure and work as part of a team.
- Previous front-line customer service experience is desirable.
Working Pattern?
Average 35 hours per week (shift work including early mornings, late finishes, weekends & bank holidays)
Key Details?
- As this is a safety crucial role applicants must be 18 or over and live within 60 minutes of station to apply.
- As a safety‑critical role, you\’ll need to pass a medical, including hearing, vision and colour vision tests.
- Full training is provided to set you up for success in the role.
What to Expect
- Once you\’ve submitted your application, you\’ll be invited to complete an online Situational Judgement Test (recommended on a laptop or computer).
- After the vacancy closes, we\’ll review our database for any previous test results and update your application accordingly.
- You\’ll receive practice materials before being sent your online tests 7 days later.
- Once you\’ve completed your tests (recommended on a laptop or computer), your application will be reviewed. If shortlisted, you\’ll be invited to attend an assessment day, which will include group exercises, followed by a competency‑based interview for successful candidates.
- Successful applicants will then need to pass a medical assessment (including colour vision, drug and alcohol screening) and complete a Basic DBS check.
- Full training will be provided, including an 8‑9‑week training programme in Swindon, designed to equip you with all the skills and knowledge needed for the role.
This is a talent pool vacancy for future positions.
🚄 About GWR?
At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK\’s newest trains and a commitment to exceptional service, we are transforming rail travel.
We believe rail is more than just transport – it\’s a relaxing, efficient and enjoyable experience. That\’s why we\’re looking for people who will help us revalue rail and make every journey special.
Perks & Benefits?
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
- Lifestyle: Costco membership, bike scheme, retail discounts.
- Financial: Pension, share‑saving schemes, payroll giving.
- Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar and European rail travel.
Our Commitment to Inclusion?
We all belong to GWR. We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice.
We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
🔗 Exceptional Individuals – Neurodiversity 🔗 Health Assured – Neurodiversity
GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service and station experience. Join the team behind this success and help us raise the bar even higher!!
INGWR
#J-18808-Ljbffr
Conductor employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conductor
✨Tip Number 1
Familiarise yourself with GWR's values and mission. Understanding their commitment to customer service and safety will help you align your responses during any interviews or discussions, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Highlight your customer service experience in conversations. Since the role of a Conductor revolves around delivering outstanding customer experiences, sharing specific examples of how you've successfully managed customer interactions can set you apart.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability. The job requires working various shifts, so demonstrating your willingness to work weekends and bank holidays, as well as your ability to handle unexpected situations, will be crucial.
✨Tip Number 4
Research the Westbury area and its transport links. Since you'll need to commute to the depot without relying on public transport, showing that you have a reliable plan for getting to work can demonstrate your commitment and readiness for the role.
We think you need these skills to ace Conductor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Conductor at GWR. Highlight your customer service experience and ability to manage safety and operational activities in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, teamwork abilities, and any relevant front-line customer service experience.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for delivering outstanding customer service. Mention specific examples from your past experiences that demonstrate your ability to handle challenging situations and work flexibly.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your professionalism and attention to detail, which is crucial for a role in a regulated industry.
How to prepare for a job interview at First Group
✨Show Your Passion for Customer Service
As a Conductor, delivering outstanding customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing a world-class experience.
✨Demonstrate Flexibility and Adaptability
The role requires working various shifts, including weekends and bank holidays. Highlight your ability to adapt to changing situations and your willingness to work flexible hours. Share any experiences where you successfully managed unexpected changes.
✨Emphasise Teamwork Skills
Conductors work closely with colleagues from different teams. Be ready to discuss your experience in team settings, how you build relationships, and how you contribute to a positive team environment. This will show that you can collaborate effectively.
✨Prepare for Safety and Operational Questions
Since this is a safety-critical role, expect questions about managing safety and operational activities. Familiarise yourself with basic safety protocols and be ready to discuss how you would handle challenging situations while ensuring passenger safety.
