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- Tasks: Lead strategic initiatives to enhance community services and customer satisfaction.
- Company: Join First Choice Homes Oldham, a trusted housing association managing 11,500 homes.
- Benefits: Enjoy a leadership role with opportunities for community impact and professional growth.
- Why this job: Make a real difference in people's lives while fostering thriving communities.
- Qualifications: Bring substantial experience in housing management and strong leadership skills.
- Other info: Connect with our consultants for more details about this exciting opportunity.
The predicted salary is between 43200 - 72000 £ per year.
First Choice Homes Oldham (FCHO) is a housing association which owns and manages around 11,500 homes across Oldham and the surrounding areas. FCHO’s mission is to be a trusted provider of quality homes, deliver excellent landlord and support services, and create thriving and independent communities.
This is an exciting opportunity to join FCHO as their new Director of Communities. Reporting to the Executive Director of Customer, the Director of Communities will play a strategic and operational leadership role, ensuring services deliver exceptional outcomes for customers and communities. You will lead a high-performing team that drives neighbourhood sustainability, tenancy support, income management, and customer service excellence, while collaborating with key stakeholders to build resilient and cohesive communities.
Key responsibilities include:
- Provide strategic leadership across key areas, including Tenancy and Neighbourhood Management, Customer Services, Community Services, Income, and Legal Services.
- Lead customer service delivery to enhance relationships and achieve high satisfaction, ensuring services are informed by data, insight, and sector best practices.
- Drive innovative approaches to community resilience and sustainability, advocating for financial inclusion, health, education, and employment opportunities for customers.
- Oversee the organisation’s safeguarding policies, ensuring compliance and promoting safe, inclusive communities.
- Act as a champion for customer engagement, embedding a strong Customer Voice into decision-making processes.
- Optimise income collection strategies to sustain tenancies and manage the financial health of the organisation.
- Ensure all services meet regulatory and legal standards, delivering strong performance in governance, risk management, and compliance.
- Collaborate with internal teams and external partners to deliver impactful outcomes, aligned with FCHO’s strategic priorities.
FCHO are looking to appoint a senior leader who has the following attributes:
- Substantial experience of leading housing/neighbourhood management services.
- Thorough understand of legal and regulatory requirements in relation to housing & neighbourhood management, ASB, and safeguarding.
- A track record of supporting balanced and sustainable communities.
- Extensive experience managing multiple teams in a challenging, target-driven environment.
- A proven track record of delivering excellence in customer service within a regulated and complex setting.
- Strong leadership skills, with a focus on inspiring teams to achieve results and deliver service improvements.
- Knowledge of the social housing sector, including an understanding of regulatory frameworks and the challenges facing the industry.
- Exceptional communication and stakeholder management skills, with the ability to build trust internally and externally.
- A degree-level qualification or equivalent experience in social housing.
If you are interested in hearing more about this opportunity, please get in touch with one of our consultants at Neemar Search.
Eliot Jeffries
Senior Associate
07985 791149 – eliotjeffries@neemarsearch.com
Tom Neely
Director
tomneely@neemarsearch.com
First Choice Homes Oldham | Director of Communities employer: First Choice Homes Oldham
Contact Detail:
First Choice Homes Oldham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Choice Homes Oldham | Director of Communities
✨Tip Number 1
Familiarize yourself with the specific challenges and opportunities within the social housing sector. Understanding the current landscape will help you articulate how your experience aligns with FCHO's mission and goals.
✨Tip Number 2
Network with professionals in the housing and community services field. Attend relevant events or join online forums to connect with others who can provide insights into the role and the organization.
✨Tip Number 3
Prepare to discuss your leadership style and how you have successfully managed teams in challenging environments. Be ready to share specific examples of how you've driven customer service excellence and community resilience.
✨Tip Number 4
Research FCHO’s recent initiatives and projects. Being knowledgeable about their work will allow you to demonstrate your genuine interest in the organization and how you can contribute to their strategic priorities.
We think you need these skills to ace First Choice Homes Oldham | Director of Communities
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Director of Communities position. Understand the key responsibilities and required attributes, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in housing and neighbourhood management. Emphasize your leadership skills, customer service excellence, and any specific achievements that demonstrate your ability to drive community resilience and sustainability.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for community development and social housing. Use specific examples to illustrate how you have successfully led teams and improved services in previous roles.
Highlight Stakeholder Engagement: In both your CV and cover letter, emphasize your exceptional communication and stakeholder management skills. Provide examples of how you have built trust and collaborated with various partners to achieve impactful outcomes in your previous positions.
How to prepare for a job interview at First Choice Homes Oldham
✨Understand FCHO's Mission
Make sure you are well-versed in First Choice Homes Oldham's mission and values. Be prepared to discuss how your leadership style and experience align with their goal of creating thriving and independent communities.
✨Showcase Your Experience
Highlight your substantial experience in leading housing and neighbourhood management services. Prepare specific examples that demonstrate your ability to manage multiple teams and deliver excellence in customer service.
✨Discuss Innovative Approaches
Be ready to share innovative strategies you've implemented in the past to enhance community resilience and sustainability. Discuss how you advocate for financial inclusion, health, education, and employment opportunities.
✨Emphasize Stakeholder Engagement
Prepare to talk about your exceptional communication and stakeholder management skills. Provide examples of how you've built trust with internal and external partners to achieve impactful outcomes.
