1st Line Service Desk Engineer MSP - Manchester

1st Line Service Desk Engineer – Manchester (Hybrid) | £22,000–£27,000 + Benefits

We\’re hiring a 1st Line Service Desk Engineer to join a growing, people-first Managed Service Provider with a passion for technical excellence and personal development.

If you\’re early in your IT career and ready to grow in a supportive, high-energy team, this is your chance to make an impact.

What You’ll Be Doing:

• Delivering friendly, professional 1st line support to a diverse client base
• Troubleshooting hardware/software issues via phone, email & ticketing systems
• Logging and managing tickets in Autotask (or similar ITSM tools)
• Escalating complex issues to 2nd line with clear documentation
• Supporting Microsoft 365, Teams, Windows, Office, Active Directory & networking

What We’re Looking For:

• 6+ months\’ IT support experience (MSP background a big plus)
• Solid knowledge of Windows OS, M365, Teams, AD, basic networking (TCP/IP, LAN/WAN, VLANs)
• Great communicator, team player, calm under pressure
• Motivated, keen to learn, and grow in a fast-paced IT environment

What You’ll Get:

• 25 days holiday + bank holidays
• Private medical insurance
• Funded training & certs
• Company pension
• A clear path to progress

Location: Manchester (hybrid DOE)

Ready to take the next step in your IT career? Apply now or message for more info.