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- Tasks: Engage with customers, provide advice, and ensure a welcoming atmosphere at the leisure centre.
- Company: Join Halo Leisure, dedicated to creating healthier communities through accessible health and leisure facilities.
- Benefits: Enjoy free facility access, family discounts, training opportunities, and generous leave policies.
- Why this job: Be part of a supportive team, help others stay active, and grow your skills in a fun environment.
- Qualifications: Customer service experience is a plus, but training is available for enthusiastic candidates.
- Other info: Regular shifts, structured environment, and opportunities for career progression await you!
Position not right for you? Share it with someone you know. Customer Service Assistant Reference: JUN20251255 Expiry date: 15:30, Mon, 16th Jun 2025 Location: Hereford Benefits: Please see the job description for all benefits Job Title Front of house / Barista | Location: Hereford Leisure Centre Job Type Casual | Salary Listing: £12.21 per hour As a Front of house/ Barista, you are friendly, approachable and a great listener. You are caring and enjoy helping others to visit the centre and stay active. As our next Front of House/Barista, you’ll be efficient and instrumental in providing advice and guidance on activities on offer. You’re not the type to be unapproachable, provide poor advice, or create problems for others. What’s important to you is encouraging customers to take part in leisure activities and ensure they return with a smile. You enjoy taking action and want to resolve customer problems and queries. You will be given a regular pattern of working hours and shifts and the opportunity to progress via one of our fabulous training opportunities. The Key Requirements… Ideally you will have experience in a customer facing role, however we can provide training and qualifications for the right candidate Here at Halo Leisure, our mission is to \”Create Healthier Communities.\” We provide affordable and accessible health and leisure facilities, operating gyms, swimming pools and leisure centres. Joining Halo, you’ll be helping us to offer friendly and supportive advice and guidance to our customers. Within this role there is a stable and structured environment and high quality support and training through Apprenticeships. With us, you’ll be given the freedom to demonstrate your friendly and approachable nature. Working with a team of fellow front of house professionals, you’ll be welcoming customers to the centre, providing advice and guidance on activities, selling memberships, making bookings for the use of centre activities, preparing hot drinks, serving cakes and light snacks and cleaning. All the time you will be helping others to be active, with the support of our sector leading training and induction programme. The Benefits and Perks… Free use of our facilities (including gym, swimming, soft play, tennis, golf and lots more!) Family discounts Training and Development and career progression opportunities 25 days of annual leave plus bank holidays Health Cash Plan Enhanced maternity and paternity pay Enhanced absence pay Additional employer contributions to your pension scheme Long service, Baby gifts and other reward schemes The chance to be nominated to receive one of our annual staff awards Cycle to work scheme The Next Step… Following your application you will receive an email outlining the next steps #J-18808-Ljbffr
Customer Service Assistant employer: Halo Leisure
Contact Detail:
Halo Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with Halo Leisure's mission to 'Create Healthier Communities'. Understanding their values will help you align your responses during interviews and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you become more comfortable in handling queries and resolving issues, which is crucial for this role.
✨Tip Number 3
Visit the Hereford Leisure Centre before your interview. Familiarising yourself with the environment and services offered will not only boost your confidence but also provide you with specific examples to discuss during your application process.
✨Tip Number 4
Network with current or former employees of Halo Leisure on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with what Halo Leisure is looking for.
Craft a Personal Statement: Write a personal statement that reflects your friendly and approachable nature. Emphasise your passion for customer service and your ability to resolve queries effectively, as these are crucial for this role.
Highlight Relevant Experience: If you have previous experience in a customer-facing role, make sure to detail it in your CV. Even if you lack direct experience, consider transferable skills from other jobs or volunteer work that demonstrate your ability to engage with customers positively.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A well-presented application shows attention to detail and professionalism, which are important traits for a Customer Service Assistant.
How to prepare for a job interview at Halo Leisure
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. During the interview, make sure to smile, maintain eye contact, and engage with your interviewer as if they were a customer. This will demonstrate your natural ability to connect with people.
✨Highlight Relevant Experience
Even if you don't have direct experience in a customer-facing role, think about any past jobs or volunteer work where you've interacted with people. Be ready to share specific examples of how you helped others or resolved issues, as this will show your potential to excel in the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully handled customer queries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to take action and resolve problems effectively.
✨Express Enthusiasm for the Role
Make it clear that you're excited about the opportunity to work at Halo Leisure. Research the company’s mission to 'Create Healthier Communities' and express how your values align with theirs. Showing genuine enthusiasm can set you apart from other candidates.
