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- Tasks: Manage client relationships and resolve complaints while supporting the Customer Services Manager.
- Company: Equans is a global leader in energy services, focusing on smart buildings and renewable energy.
- Benefits: Enjoy 24 days annual leave, life cover, employee discounts, and mental wellbeing support.
- Why this job: Join a dynamic team making a real impact in the community with opportunities for growth.
- Qualifications: Experience in high-level complaint handling and customer service; MS Office proficiency required.
- Other info: Diverse applicants are encouraged; evidence of right to work in the UK is needed.
The predicted salary is between 28800 - 48000 £ per year.
EQUANS Birmingham, England, United Kingdom Join or sign in to find your next job Join to apply for the Customer & Community Manager role at EQUANS EQUANS Birmingham, England, United Kingdom 3 weeks ago Be among the first 25 applicants Join to apply for the Customer & Community Manager role at EQUANS Get AI-powered advice on this job and more exclusive features. Equans is looking for a Customer & Community Manager to join our team in Birmingham. Your time will be split between Kings Road and College Road. The Customer & Community Manager is a permanent, full-time role working 40 hours per week. We offer a competitive salary, a company vehicle, and benefits package. Responsibilities include: Supporting the Customer Services Manager with client complaints and ensuring high-standard resolution. Managing relationships with clients and supervisors to identify issues and develop effective resolution plans. Handling councillor, ombudsman, press enquiries, and compensation claims. Attending and assisting with Local Housing Involvement Board Meetings. Recording accurate notes on Maintain. Liaising with external providers such as subcontractors and suppliers. Investigating complaints and responding to queries from tenants, staff, and residents. Providing monthly performance reports for the Customer Service Manager and clients. Participating in meetings with clients and customers. Benefits include: 24 days annual leave plus public holidays. Life cover of 1.5 times annual salary. Employee discounts, gym membership discounts, cycle-to-work scheme, holiday purchase scheme. CSR days, learning opportunities, employee networks, and mental wellbeing support. Candidate requirements: Experience handling complaints at a high level. Proficiency with MS Office. Desirable: experience with compensation claims and in the housing industry. Customer care/service experience. About us: Equans is a global leader in energy services with nearly 100,000 employees across more than 50 countries. In the UK & Ireland, we provide technical, FM, regeneration, and energy services, focusing on smart buildings, green mobility, and renewable energy. Next steps: If interested, please apply through our portal. We encourage applications from diverse backgrounds and those with disabilities. Evidence of right to work in the UK is required. No relocation packages are offered. Agency involvement is not required. #J-18808-Ljbffr
Customer & Community Manager employer: Equans
Contact Detail:
Equans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Community Manager
✨Tip Number 1
Familiarise yourself with the local community and housing issues in Birmingham. Understanding the specific challenges faced by residents will help you engage more effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing and customer service sectors. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with complaint resolution in detail. Think of specific examples where you've successfully managed difficult situations, as this will showcase your skills and suitability for the role.
✨Tip Number 4
Research EQUANS and their values thoroughly. Being able to articulate how your personal values align with theirs during the interview can set you apart from other candidates and show that you're a good cultural fit.
We think you need these skills to ace Customer & Community Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer & Community Manager position. Understand the key responsibilities and required skills, such as handling complaints and managing client relationships.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and complaint resolution. Use specific examples that demonstrate your ability to manage relationships and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you are a great fit for the role. Mention your experience with client interactions, your proficiency in MS Office, and any relevant experience in the housing industry or with compensation claims.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Equans
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer & Community Manager. Familiarise yourself with handling complaints, managing client relationships, and liaising with external providers. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Prepare Real-Life Examples
Think of specific instances from your past experience where you've successfully managed complaints or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses, as this will make your answers more compelling.
✨Research EQUANS
Learn about EQUANS and its values, especially their focus on community and customer service. Being able to discuss how your personal values align with theirs can set you apart from other candidates and show your genuine interest in the company.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, challenges faced by the Customer Services Manager, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
