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- Tasks: Support onboarding processes, resolve issues, and manage customer registrations with precision.
- Company: ENGIE UK is a leader in low-carbon energy, focusing on renewable solutions for over 20 years.
- Benefits: Enjoy hybrid working, a bonus programme, healthcare cash plan, and professional development opportunities.
- Why this job: Make a real impact on the future of energy while working in a collaborative and innovative environment.
- Qualifications: Experience in the gas/electricity industry, strong communication skills, and leadership experience preferred.
- Other info: Diversity is valued; unique skills are encouraged even if all requirements aren't met.
The predicted salary is between 29000 - 32000 £ per year.
Join to apply for the Senior Onboarding Administrator role at ENGIE UK 1 week ago Be among the first 25 applicants Join to apply for the Senior Onboarding Administrator role at ENGIE UK About ENGIE ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes. About ENGIE ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes. We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality. About The Role We are looking for a Senior Onboarding Administrator to join our team and support key processes with precision and efficiency. You will play a crucial role in resolving complex issues, liaising with internal and external parties, and ensuring smooth onboarding operations. Key Responsibilities: Manage customer registrations and losses accurately and timely. Ensure agents are appointed/de-appointed within industry timescales. Handle start and end reads for new gains and losses promptly. Process Erroneous Transfers within industry SLAs. Understand and manage contractual relationships with Meter Operators, Meter Asset Providers, Data Collectors, and Data Aggregators. Resolve queries related to Change of Supply activities. Comply with requests from Ofgem, BEIS, and DCC. Liaise effectively with third-party agents. Adhere to internal processes and risk frameworks. Manage team mailbox and internal tickets efficiently. Develop and update process documentation regularly. Resolve complex queries both internally and externally. Prioritize and respond to customer queries and complaints. Assist with work allocation and provide technical support to the team. Provide team reporting and visibility of task performance. Participate in internal projects and focus groups as a subject matter expert. Conduct regression/testing within deadlines. Represent the team in meetings and ensure timely action on team tasks. Facilitate on-the-job training and improvements for Onboarding Administrators. Review team development and recommend cross-skilling initiatives. Monitor industry changes and share impacts with the team. Deputize in the absence of the Team Manager. Knowledge and Skills: Understanding of registration processes and interdependencies. Proven ability to coach and mentor colleagues. Strong numerical and verbal comprehension skills. Excellent document writing and communication skills. Proficiency in Microsoft Office. Exceptional time management and problem-solving skills. Self-motivated and able to motivate others. Ability to produce effective work within tight deadlines. Experience and Qualifications: Gas and/or Electricity industry experience and relevant Market Interaction experience. Proven record of excellent customer service. Ability to succeed in a complex and dynamic environment. Previous leadership experience is desirable GCSE Grade C in Maths and English (or equivalent). Preferred: Degree level (or equivalent). Why ENGIE UK? Opportunity to make a significant impact on the future of energy supply. Collaborative and innovative work environment. Hybrid working options. Bonus programme. Healthcare cash plan. Employer pension contribution. Commitment to professional development and growth. How To Apply At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. In the event you do not meet every requirement, we encourage you to apply. Your unique skills and experiences could be just what we need. To apply, please submit your CV detailing your experience. Business Unit: GEMS Division: GEMS – BP UK SUPPLY Legal Entity: ENGIE POWER LIMITED Professional Experience: Skilled ( >3 experience Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Utilities Referrals increase your chances of interviewing at ENGIE UK by 2x Get notified about new Senior Administrator jobs in Leeds, England, United Kingdom . 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Senior Onboarding Administrator employer: ENGIE UK
Contact Detail:
ENGIE UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Onboarding Administrator
✨Tip Number 1
Familiarise yourself with the energy sector, particularly the gas and electricity markets. Understanding the registration processes and interdependencies will give you a significant edge during interviews.
✨Tip Number 2
Highlight any experience you have in customer service and problem-solving, as these are crucial for the Senior Onboarding Administrator role. Be prepared to discuss specific examples of how you've resolved complex issues in previous positions.
✨Tip Number 3
Showcase your leadership skills by discussing any mentoring or coaching experiences you've had. ENGIE values individuals who can motivate and develop their colleagues, so be ready to share how you've contributed to team growth.
✨Tip Number 4
Research ENGIE's commitment to low-carbon energy and sustainability. Being able to articulate how your values align with their mission can set you apart from other candidates and demonstrate your genuine interest in the company.
We think you need these skills to ace Senior Onboarding Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in onboarding processes, customer service, and any specific knowledge of the gas and electricity industry. Use keywords from the job description to align your skills with what ENGIE UK is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of ENGIE UK's mission and values. Explain how your background and skills make you a perfect fit for the Senior Onboarding Administrator role, particularly your ability to manage complex queries and liaise with various stakeholders.
Highlight Relevant Skills: In your application, emphasise your document writing and communication skills, as well as your proficiency in Microsoft Office. Mention any experience you have with time management and problem-solving, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Senior Onboarding Administrator position.
How to prepare for a job interview at ENGIE UK
✨Understand the Onboarding Process
Familiarise yourself with the onboarding processes specific to the energy sector, especially those related to customer registrations and losses. Being able to discuss these processes confidently will demonstrate your knowledge and readiness for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex issues in previous roles. ENGIE values individuals who can handle challenges effectively, so be ready to share specific instances where your problem-solving skills made a difference.
✨Highlight Your Communication Abilities
Since the role involves liaising with various internal and external parties, emphasise your strong verbal and written communication skills. Be prepared to discuss how you’ve successfully managed stakeholder relationships in the past.
✨Demonstrate Leadership Experience
If you have previous leadership experience, make sure to highlight it during the interview. Discuss how you've coached or mentored colleagues, as this aligns with the responsibilities of the Senior Onboarding Administrator role.
