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- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and maintain desktop environments.
- Company: Join a dynamic financial services firm focused on delivering top-notch IT solutions.
- Benefits: Competitive salary, hands-on experience, and a chance to grow your IT skills.
- Why this job: Be part of a supportive team, enhance your tech skills, and make a real impact.
- Qualifications: 2+ years in IT support, ITIL/CompTIA certifications, and a full UK driving licence required.
- Other info: This role is onsite 5 days a week; must drive and own a vehicle.
The predicted salary is between 24000 - 28000 £ per year.
A financial services firm are seeking a reliable and skilled IT Support Engineer to cover 1st & 2nd line support. This mid-level role ensures smooth operation of their desktop environment and IT systems. You will be providing timely support and maintenance for desktop software and hardware within the organisation and involves troubleshooting hardware issues, installing and configuring software applications, and ensuring user workstations operate efficiently and securely.
Key responsibilities include:
- Providing 1st/2nd line support for hardware, software, and desktop issues (Windows environment)
- Administering and troubleshooting Active Directory
- Setting up and maintaining desktops, laptops, printers, and mobile devices
- Installing, configuring, and supporting business applications
- Logging and managing incidents, escalating when necessary
- Supporting users across on-site and remote environments
- Assisting with Intune management (desirable)
Requirements:
- 2+ years’ experience in an IT support/helpdesk role
- Solid desktop support knowledge (hardware/software)
- Experience with Active Directory
- ITIL Foundation and/or CompTIA A+/N+ certifications
- Strong communication and troubleshooting skills
- Full UK driving licence and access to own vehicle
- Experience with Microsoft Intune a plus
Locations
IT Support Technician (ITIL & CompTIA certs) - MUST drive - £30-34,000 employer: Nichols Digital Ltd
Contact Detail:
Nichols Digital Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (ITIL & CompTIA certs) - MUST drive - £30-34,000
✨Tip Number 1
Make sure to highlight your ITIL and CompTIA certifications during any conversations or networking opportunities. These qualifications are essential for the role, and showcasing them can set you apart from other candidates.
✨Tip Number 2
Since this position requires driving, be prepared to discuss your driving experience and how it relates to your ability to provide on-site support. Mention any relevant experiences that demonstrate your reliability and punctuality.
✨Tip Number 3
Familiarise yourself with common troubleshooting scenarios in a Windows environment, especially those related to Active Directory and endpoint security. Being able to discuss specific examples of how you've resolved similar issues will impress potential employers.
✨Tip Number 4
Network with current IT Support Technicians or professionals in the financial services sector. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace IT Support Technician (ITIL & CompTIA certs) - MUST drive - £30-34,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly focusing on 1st and 2nd line support roles. Include specific examples of troubleshooting hardware and software issues, as well as your familiarity with Active Directory and ITIL/CompTIA certifications.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your driving licence and vehicle ownership upfront, as this is a key requirement. Also, discuss how your skills align with the responsibilities outlined in the job description.
Highlight Certifications: Clearly list your ITIL Foundation and CompTIA A+/N+ certifications in both your CV and cover letter. This will demonstrate your qualifications and commitment to professional development in the IT field.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and up-to-date. A polished application reflects your attention to detail.
How to prepare for a job interview at Nichols Digital Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support, especially in a Windows environment. Highlight your familiarity with Active Directory, ITIL, and CompTIA certifications, as these are crucial for the role.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions where you may need to troubleshoot common hardware or software issues. Practice explaining your thought process clearly and logically, as this will showcase your troubleshooting skills.
✨Communicate Effectively
Strong communication skills are essential for this role. Be ready to explain technical concepts in simple terms, as you will be assisting users who may not have a technical background. This will demonstrate your ability to support users effectively.
✨Prepare for Questions on User Support
Think about past experiences where you resolved user-reported issues. Be ready to share specific examples that highlight your ability to manage incidents and provide timely support, as this is a key responsibility of the position.
