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- Tasks: Join a dynamic team as a 3rd Line Support Engineer, tackling tech challenges and exciting projects.
- Company: Be part of a fast-growing Managed Service Provider that values collaboration and innovation.
- Benefits: Enjoy hybrid work options, professional development opportunities, and a supportive family-like culture.
- Why this job: This role offers career progression, cutting-edge technology, and a chance to make a real impact.
- Qualifications: Experience with Azure, 365, Networking, and Cybersecurity is essential for this role.
- Other info: You'll be the final point of technical escalation, resolving complex issues and supporting your team.
The predicted salary is between 34000 - 46000 £ per year.
Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space? Do you want to be an impressive 3rd line support engineer that gets heavily involved with projects in a dynamic, growing team? Do you want a business that values collaboration, offers flexibility, and invests in your professional development?
You’ll be working with an exceptional, fast growing Managed Service Provider working alongside their support team as a final point of technical escalation. This role will involve BAU, projects, and there is so much room for progression. There is a direct roadmap from a career point of view and they’re a fantastic business, with exceptional leadership and somewhere that values their workers, offering that family feel culture.
Primary Responsibilities:- Technologies: experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cyber
- Resolving Incidents: Resolved technical problems passed on from 2nd line.
- Project Roll outs: for example, entire 365 roll-outs.
- Keep Systems Running Smoothly: Do regular updates, fix network problems, and apply patches.
- Help Users: Support staff with any problems using their hardware, software, or internet.
- Work with the Team: Support the wider 3rd line support team and help with bigger technical problems or projects.
- Documentation: Log issues, how they were fixed, and any system changes.
We are looking for an impressive 3rd Line Support engineer that wants to excel in the MSP space using the latest cutting-edge technology.
Locations
3rd Line Support / Project Engineer employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support / Project Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure, 365, and Networking. Having hands-on experience or relevant certifications can really set you apart during the interview process.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved complex technical issues in the past. Be ready to discuss these scenarios in detail, as they will demonstrate your capability as a 3rd Line Support Engineer.
✨Tip Number 3
Research the company culture and values of the Managed Service Provider. Understanding their emphasis on collaboration and professional development will help you align your answers during interviews and show that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees of the company through platforms like LinkedIn. This can provide you with insider knowledge about the role and the team dynamics, which can be invaluable during your application process.
We think you need these skills to ace 3rd Line Support / Project Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Azure, 365, Networking, and Cyber technologies. Use specific examples of past projects or incidents you've resolved to demonstrate your expertise.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly in project rollouts and supporting users. Show that you understand their values of collaboration and professional development.
Highlight Problem-Solving Skills: Since the role involves resolving technical problems, include examples of how you've successfully tackled complex issues in previous positions. This will showcase your ability to be the final point of technical escalation.
Showcase Team Collaboration: Emphasise your experience working within a team, especially in a support capacity. Mention any instances where you contributed to larger projects or supported colleagues in resolving technical challenges.
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Azure, 365, and networking during the interview. Be prepared to discuss specific projects you've worked on and how you resolved technical issues, as this will demonstrate your capability as a 3rd Line Support Engineer.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical problems or project rollouts. Practising responses to common scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Emphasise Team Collaboration
Since the role involves working closely with a team, be ready to discuss your experiences in collaborative environments. Share examples of how you've supported colleagues or contributed to team projects, showcasing your ability to work well within a group.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, professional development opportunities, and the technologies they use. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
