Oracle Cloud Support Lead

About CLS: CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day. Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use. CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking.

Your Role: The Oracle Cloud Support Lead will provide technical leadership and expertise in supporting and maintaining the Oracle Cloud ERP/EPM application, specifically within the Finance and Procurement domains. This role requires a deep understanding of Oracle Cloud architecture, performance optimisation, integration, security, and operational best practices. The support lead will provide advanced technical support, troubleshoot complex issues, manage a team of support engineers and will work closely with functional and technical teams to resolve high-impact issues while maintaining stability and security of the Oracle Cloud platform.

Your responsibilities:

• Technical Oversight & Support: Provide technical leadership and guidance to support teams, in troubleshooting and resolution of escalated technical issues. Support and maintain the integrations between Oracle Cloud ERP application and other CLS systems, leveraging middleware technologies and APIs. Ensure the security of the Oracle Cloud environment, implementing and maintaining security measures in compliance with relevant policies and regulations. Manage the environment strategies for EPM and ERP environments and administer access to those environments.
• Incident & Problem Management: Lead technical investigations into complex problems, working with other teams to identify root causes and implement permanent solutions. Take the lead during critical incidents and outages, managing communication with internal stakeholders and driving resolution. Participate in post-incident reviews to identify root causes and implement preventative measures.
• Continuous Improvement: Identify opportunities to improve the performance, stability, and security of the Oracle Cloud environment. Drive the adoption of automation tools and scripts to streamline support processes and improve efficiency.
• Knowledge Sharing: Maintain comprehensive technical documentation, including support documents, system architecture diagrams, configuration settings, workarounds and troubleshooting guides. Work closely with the functional support lead and team helping them to cross-skill and share knowledge to become a techno-functional team.
• Business engagement: Act as a point of escalation for technical support team handling critical business issues that require advanced technical expertise. Develop and maintain strong relationships with the Finance & Procurement business teams becoming a trusted advisor. Maintain high customer (business) satisfaction by ensuring timely and effective resolutions, clear communication and providing proactive updates.

Essential experience, skills & qualifications:

• Deep technical understanding (5-8 years) of Oracle Cloud ERP platform, including Fusion Middleware and database technologies.
• Extensive experience with Oracle Cloud application development frameworks and tools.
• Strong troubleshooting and analytical skills, with the ability to diagnose complex technical issues.
• Proficiency in scripting languages (e.g., SQL and Python).
• Experience with performance monitoring and tuning tools.
• Understanding of integration technologies (OCI) and APIs (e.g., REST, SOAP).
• Experience with ITIL processes and change management.

Soft Skills:

• Excellent verbal and written communication skills with the ability to communicate technical issues effectively.
• Strong interpersonal skills and the ability to work collaboratively with cross-functional teams.

Desirable Skills and Experience:

• Experience in a technical support role within an Oracle Cloud environment with integrations.
• Oracle Cloud certifications.
• Experience with other cloud platforms (e.g., AWS, Azure).
• Knowledge of security best practices and frameworks.

Our commitment to employees: At CLS, we celebrate diversity and consider this to be one of our strongest assets. We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued. All employees have access to our inclusive benefits, including:

• Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.
• 2 paid volunteer days so that you can actively support causes within your community that are important to you.
• Generous parental leave policies to ensure you can enjoy valuable time with your family.
• Parental transition coaching programmes and support services.
• Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.
• Affinity Groups (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about DE&I.
• Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t.
• Active support of flexible working for all employees where possible.
• Monthly ‘Heads Down Days’ with no meetings across the whole company.
• Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.
• Private medical insurance and dental coverage.
• Social events that give you opportunities to meet new people and broaden your network across the organisation.
• Annual flu vaccinations.
• Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
• Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.
• All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning.
• Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.