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For Companies At a Glance
- Tasks: Delight clients by managing delivery and creating tailored solutions for their data needs.
- Company: Join a fast-growing tech company working with top High Street brands.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values creativity and collaboration while making an impact.
- Qualifications: Strong IT skills, customer service experience, and project management abilities are essential.
- Other info: Ideal for those who thrive in a fast-paced, solution-focused environment.
The predicted salary is between 36000 - 54000 £ per year.
Christopher Ali are recruiting on behalf of a fast growing technology business working with a range of High Street brands, collecting data for them and providing insights to support their decision making.
The Role: As a Customer Delivery Manager, your role is to delight key clients with expert Delivery. You will liaise closely with clients to understand their business problems, building question sets that are simple to understand - creating creative solutions where required - and capture the relevant data points.
Day to Day:
- Lead the Delivery management of key accounts
- Liaise with clients to understand their requirements and how to support them.
- Compose question sets, which form the basis of the job templates, that meet the data collection requirements of the clients
- Set a leading example in the Delivery team, using best practice delivery methods, to ensure seamless end-to-end delivery and completion of projects, embodying a ‘right first time’ mentality.
- Work closely across all other internal teams within the business to ensure that as one team, we hit the deadlines set & deliver insightful data back to the client.
- Work with the Sales team to ensure a clear understanding of client expectations and problems, and provide support and guidance in client calls
- Work with the Data team, making sure the templates you’ve built allow them to present the data clearly to the client
- Work with the Community team to monitor project performance, optimise route to market, and identify where interventions are needed, to ensure deadlines are met.
- Work with Tech to continually review and develop our technological capabilities to ensure the optimisation of our systems used.
- Work with the Operations team for input to building jobs, and ensure they understand what’s required in reviewing submissions and supporting the community to complete them.
Skills and Experience:
- Excellent IT literacy, with strong experience in Microsoft Office, and in particular a high level of competence using Excel.
- Experience in a customer-facing role, providing support and exceptional customer service.
- Strong project management and administrative skills, with the ability to balance multiple projects and priorities is a must.
- Experience within an Operations, Delivery or Development team.
- Experience within a solutions-focused or technology-based environment would be advantageous.
- Ability to build relationships & communicate effectively with people no matter their job role.
- Great team player – collaborative, supportive and without ego
- Results-driven and problem-solving individual who thrives in an environment of accountability and sometimes ambiguity.
Contact Detail:
Christopher Ali Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Manager
✨Tip Number 1
Familiarise yourself with the key clients and industries that the company works with. Understanding their business challenges and how your role as a Customer Delivery Manager can provide solutions will give you an edge during interviews.
✨Tip Number 2
Brush up on your project management skills, especially in relation to delivery management. Be prepared to discuss specific examples of how you've successfully managed multiple projects and met deadlines in previous roles.
✨Tip Number 3
Showcase your IT literacy, particularly your Excel skills. Be ready to demonstrate how you've used data analysis to drive decisions or improve processes in past positions, as this is crucial for the role.
✨Tip Number 4
Highlight your experience in customer-facing roles. Prepare to share stories that illustrate your ability to build relationships and communicate effectively with clients, as this will be key to delighting them in your new position.
We think you need these skills to ace Customer Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and project management. Emphasise your IT literacy, particularly with Microsoft Office and Excel, as these are crucial for the Customer Delivery Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the job description, particularly your ability to build relationships and deliver exceptional customer service.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully solved problems in previous roles. Highlight your results-driven approach and any experience you have in a solutions-focused or technology-based environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Customer Delivery Manager role.
How to prepare for a job interview at Christopher Ali
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Delivery Manager. Familiarise yourself with how to delight clients and manage their expectations, as this will be crucial in your interview.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in managing multiple projects simultaneously. Highlight specific examples where you've successfully balanced priorities and delivered results, as this is a key requirement for the role.
✨Demonstrate IT Literacy
Since strong IT skills are essential, especially in Excel, be ready to talk about your proficiency with Microsoft Office. You might even want to mention any relevant projects where you've used these tools effectively.
✨Emphasise Team Collaboration
The role requires working closely with various teams. Share examples of how you've collaborated with others in past roles, showcasing your ability to communicate effectively and build relationships across different departments.
