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For Companies At a Glance
- Tasks: Delight clients by managing delivery and creating tailored solutions.
- Company: Join a fast-growing tech company working with top High Street brands.
- Benefits: Enjoy hybrid working, competitive salary, and a dynamic team culture.
- Why this job: Be part of a collaborative environment that values creativity and problem-solving.
- Qualifications: Strong IT skills, customer service experience, and project management abilities required.
- Other info: Ideal for those who thrive in a results-driven, innovative atmosphere.
The predicted salary is between 36000 - 54000 £ per year.
Christopher Ali are recruiting on behalf of a fast growing technology business working with a range of High Street brands, collecting data for them and providing insights to support their decision making.
The Role:
As a Customer Delivery Manager, your role is to delight key clients with expert Delivery. You will liaise closely with clients to understand their business problems, building question sets that are simple to understand - creating creative solutions where required - and capture the relevant data points.
Day to Day:
- Lead the Delivery management of key accounts
- Liaise with clients to understand their requirements and how to support them.
- Compose question sets, which form the basis of the job templates, that meet the data collection requirements of the clients
- Set a leading example in the Delivery team, using best practice delivery methods, to ensure seamless end-to-end delivery and completion of projects, embodying a ‘right first time’ mentality.
- Work closely across all other internal teams within the business to ensure that as one team, we hit the deadlines set & deliver insightful data back to the client.
- Work with the Sales team to ensure a clear understanding of client expectations and problems, and provide support and guidance in client calls
- Work with the Data team, making sure the templates you’ve built allow them to present the data clearly to the client
- Work with the Community team to monitor project performance, optimise route to market, and identify where interventions are needed, to ensure deadlines are met.
- Work with Tech to continually review and develop our technological capabilities to ensure the optimisation of our systems used.
- Work with the Operations team for input to building jobs, and ensure they understand what’s required in reviewing submissions and supporting the community to complete them
Skills and Experience:
- Excellent IT literacy, with strong experience in Microsoft Office, and in particular a high level of competence using Excel.
- Experience in a customer-facing role, providing support and exceptional customer service.
- Strong project management and administrative skills, with the ability to balance multiple projects and priorities is a must.
- Experience within an Operations, Delivery or Development team.
- Experience within a solutions-focused or technology-based environment would be advantageous.
- Ability to build relationships & communicate effectively with people no matter their job role.
- Great team player – collaborative, supportive and without ego
- Results-driven and problem-solving individual who thrives in an environment of accountability and sometimes ambiguity.
Customer Delivery Manager employer: Christopher Ali
Contact Detail:
Christopher Ali Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Manager
✨Tip Number 1
Familiarise yourself with the key clients and industries that the company works with. Understanding their business problems and how your role as a Customer Delivery Manager can provide solutions will give you an edge in discussions during the interview.
✨Tip Number 2
Brush up on your project management skills, especially in a customer-facing context. Be prepared to discuss specific examples of how you've successfully managed multiple projects and delivered exceptional service to clients in the past.
✨Tip Number 3
Showcase your IT literacy, particularly your proficiency in Microsoft Excel. Be ready to explain how you've used data analysis to support decision-making in previous roles, as this is crucial for the position.
✨Tip Number 4
Demonstrate your ability to work collaboratively across teams. Prepare to share experiences where you've effectively communicated with different departments to achieve a common goal, as this is essential for the role.
We think you need these skills to ace Customer Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and project management. Emphasise your IT literacy, particularly with Microsoft Office and Excel, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the company's needs and how your skills can help solve their business problems. Mention specific examples of past experiences where you successfully managed client relationships or delivered projects.
Showcase Problem-Solving Skills: Provide examples in your application that illustrate your problem-solving abilities. Highlight situations where you had to think creatively to meet client expectations or overcome challenges in project delivery.
Highlight Team Collaboration: Since the role requires working closely with various teams, mention your experience in collaborative environments. Discuss how you have effectively communicated and built relationships with colleagues across different departments.
How to prepare for a job interview at Christopher Ali
✨Showcase Your Customer Service Skills
As a Customer Delivery Manager, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully resolved client issues or enhanced their experience. This will demonstrate your capability to delight key clients.
✨Demonstrate Project Management Expertise
Highlight your project management skills by discussing specific projects you've managed. Be ready to explain how you balanced multiple priorities and met deadlines, as this role requires strong organisational abilities.
✨Familiarise Yourself with Data Collection
Since the role involves creating question sets for data collection, brush up on your understanding of data-driven decision-making. Be prepared to discuss how you would approach building these question sets to meet client needs.
✨Emphasise Team Collaboration
This position requires working closely with various internal teams. Share examples of how you've successfully collaborated with others in previous roles, showcasing your ability to communicate effectively and work towards common goals.
