Technology Operations Manager

Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech, and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation, and professional growth.

We\’re partnering with a purpose-driven organisation that delivers impactful, high-growth programmes across innovation, entrepreneurship, and education. They’re seeking a Technology Operations Manager to lead and evolve their digital systems landscape—ensuring platforms, processes, and data work together seamlessly.

This role sits at the heart of digital transformation. You’ll take ownership of the organisation’s technology stack, connecting systems across sales, operations, and service delivery to drive efficiency, automation, and better decision-making.

Working closely with internal teams, you’ll lead on CRM configuration, platform integration, digital workflows, and user adoption—playing a crucial role in supporting growth through smarter systems.

🎯 Key Responsibilities

• Customise and maintain a fit-for-purpose CRM to support sales and engagement activities
• Connect tools like CRM, email marketing, websites, finance systems, and document libraries
• Build structures, workflows, and permissions to support collaboration and compliance
• Ensure high performance, reliability, SEO optimisation, and support new feature rollouts
• Identify and implement tools for project management, automation, and data handling
• Provide training and support to non-technical teams, helping them get the best out of the tech
• Maintain clean data, ensure security protocols, and enable insightful reporting

✅ What You’ll Bring

• Strong understanding of how business systems work together to support operations
• Hands-on experience with CRM platforms, Microsoft 365 (especially SharePoint), and web CMS tools
• Familiarity with automation platforms (e.g. Zapier, Power Automate) and basic API knowledge
• A user-first approach to tech training and adoption—especially for marketing, HR, and ops teams
• Understanding of data management, access controls, and system governance
• Comfortable in a Mac/Apple device environment

Bonus Points For:

• Experience with low-code/no-code platforms
• Knowledge of MS Exchange, Azure, and Microsoft 365 admin tools