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- Tasks: Lead and evolve digital systems to enhance efficiency and decision-making.
- Company: Northreach connects businesses with top talent in innovative sectors like cell therapy and fintech.
- Benefits: Enjoy a positive work environment that promotes equality, innovation, and professional growth.
- Why this job: Be at the forefront of digital transformation and make a real impact on organisational growth.
- Qualifications: Strong understanding of business systems, CRM experience, and a user-first approach to tech training.
- Other info: Bonus points for low-code/no-code platform experience and familiarity with Microsoft 365 tools.
The predicted salary is between 36000 - 60000 £ per year.
Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech, and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation, and professional growth.
We are partnering with a purpose-driven organisation that delivers impactful, high-growth programmes across innovation, entrepreneurship, and education. They are seeking a Technology Operations Manager to lead and evolve their digital systems landscape—ensuring platforms, processes, and data work together seamlessly. This role sits at the heart of digital transformation. You will take ownership of the organisation’s technology stack, connecting systems across sales, operations, and service delivery to drive efficiency, automation, and better decision-making.
Working closely with internal teams, you will lead on CRM configuration, platform integration, digital workflows, and user adoption—playing a crucial role in supporting growth through smarter systems.
Key Responsibilities- Customise and maintain a fit-for-purpose CRM to support sales and engagement activities
- Connect tools like CRM, email marketing, websites, finance systems, and document libraries
- Build structures, workflows, and permissions to support collaboration and compliance
- Ensure high performance, reliability, SEO optimisation, and support new feature rollouts
- Identify and implement tools for project management, automation, and data handling
- Provide training and support to non-technical teams, helping them get the best out of the tech
- Maintain clean data, ensure security protocols, and enable insightful reporting
- Strong understanding of how business systems work together to support operations
- Hands-on experience with CRM platforms, Microsoft 365 (especially SharePoint), and web CMS tools
- Familiarity with automation platforms (e.g. Zapier, Power Automate) and basic API knowledge
- A user-first approach to tech training and adoption—especially for marketing, HR, and ops teams
- Understanding of data management, access controls, and system governance
- Comfortable in a Mac/Apple device environment
- Experience with low-code/no-code platforms
- Knowledge of MS Exchange, Azure, and Microsoft 365 admin tools
Technology Operations Manager employer: Northreach
Contact Detail:
Northreach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Operations Manager
✨Tip Number 1
Familiarise yourself with the specific CRM platforms mentioned in the job description. Understanding their functionalities and how they integrate with other tools will give you a significant edge during interviews.
✨Tip Number 2
Showcase your experience with automation platforms like Zapier or Power Automate. Be prepared to discuss specific examples of how you've used these tools to streamline processes or improve efficiency in previous roles.
✨Tip Number 3
Highlight your user-first approach to tech training. Prepare to share instances where you've successfully trained non-technical teams, as this is crucial for the role and demonstrates your ability to communicate complex concepts simply.
✨Tip Number 4
Research the organisation's mission and values, especially around innovation and professional growth. Tailoring your conversation to align with their goals can help you stand out as a candidate who truly understands their vision.
We think you need these skills to ace Technology Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technology operations, CRM management, and digital transformation. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's mission and how your skills align with their needs. Mention specific experiences that relate to the responsibilities outlined in the job description.
Showcase Technical Skills: In your application, emphasise your hands-on experience with CRM platforms, Microsoft 365, and automation tools. Provide examples of how you've successfully integrated systems or improved processes in previous roles.
Highlight Training Experience: If you have experience training non-technical teams on tech adoption, make sure to include this in your application. Discuss your user-first approach and any successful outcomes from your training initiatives.
How to prepare for a job interview at Northreach
✨Understand the Technology Stack
Make sure you have a solid grasp of the technology stack mentioned in the job description. Familiarise yourself with CRM platforms, Microsoft 365, and automation tools like Zapier. Being able to discuss how these systems integrate will show your technical competence.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've previously solved issues related to digital systems or processes. Highlight your experience in improving efficiency and decision-making through technology, as this role is all about driving transformation.
✨Emphasise User Training Experience
Since the role involves training non-technical teams, be ready to discuss your approach to tech training. Share specific instances where you've successfully helped teams adopt new technologies, focusing on your user-first approach.
✨Prepare Questions About Collaboration
Think of insightful questions regarding how the organisation fosters collaboration across departments. This shows your interest in their culture and your understanding of the importance of seamless integration between sales, operations, and service delivery.
