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For Companies At a Glance
- Tasks: Design and facilitate innovative learning experiences to enhance colleague capabilities.
- Company: Join BT Group, a leader in telecommunications with a rich heritage and a focus on digital transformation.
- Benefits: Enjoy 25 days annual leave, flexible working options, and world-class training opportunities.
- Why this job: Be part of a dynamic team driving impactful learning solutions that shape the future of connectivity.
- Qualifications: Expertise in learning design, project management, and stakeholder engagement is essential.
- Other info: Diverse candidates are encouraged to apply, even if they don't meet every requirement.
The predicted salary is between 42000 - 60000 ÂŁ per year.
1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Locations – London, Birmingham, Bristol or Manchester Why this job matters The Learning & Capability Specialist plays a crucial role in scoping, designing and facilitating Learning, Leadership & Capability products and interventions across BT Group, working with the Senior, Specialist Learning product owners or leading the E2E delivery as part of a product portfolio. Provides subject matter expertise to Learning & Capability product owners specifically around effective and innovative design of learning resources and facilitated experiences to achieve product outcomes. A strong focus on customer centricity is essential for this role, to ensure that all learning and capability products address business challenges and drive sustainable value for BT Group. What You’ll Be Doing Works as part of a delivery team within a squad, supporting specific activities in the product lifecycle for interventions that drive and enhance colleague experiences across BT Group. Supports the product owner on individual products or parts of a larger portfolio and supports in managing a multifunctional delivery team which can include external suppliers. Works closely with key stakeholders to identify customer needs and translating them into product requirements and user stories. Leads on the definition, scoping, design, development, deployment and facilitation of learning and capability interventions. Continuously gathers feedback from end-users and stakeholders to refine products that are value-add and customer-centric. Identifies and leverages qualitative and quantative data and analytics to support the tracking of objectives, products outcomes and impact of learning interventions. Measures, monitors and analyses the outcomes and impact of learning products. Designs and develops products keeping a commercial focus, assessing cost and value drivers, developing cost-effective solutions; manages product delivery in budget and reviewing return on investment. Provides expert facilitation of experiences, or facilitation advice, to a variety of audiences focused on capability uplift. Provides individual and group coaching as part of a product offer. Provides expertise in behavioural and capability development, alongside deep insights into current theory, best practices, and research, to design and facilitate impactful learning products that drive performance and create meaningful shifts in capability. The Skills You\’ll Need Learning Design, including Digital: Expert at designing and developing learning interventions using best practice methods, including digital solutions, to create efficient and effective learning experience. Learning Evaluation: Defines, measures and interprets learning impact in relation to the organisation’s performance objectives or expectations using a range of quantitative and qualitative methodologies. Agile Methodologies: Manages projects by dividing tasks into short phases of work (known as sprints) and frequently reassess and adapt plans. Behavioural Change: familiar with behavioural science and behavioural change management. Project/Programme Management: Handles a project or portfolio of projects as they progress through the typical stages of the project lifecycle including initiation, planning, execution and closure. Stakeholder Management: Organises, monitors and improves relationships with stakeholders. Relationship Building: Connects with others and forming positive relationships. Data Analysis: Collects and interprets data in order to uncover patterns and trends. Continuous Improvement: Continuously thrives to improve products, services, or processes. Risk Management: Identifies, evaluates and manages risks by developing and implementing strategies, frameworks, policies, procedures and practices. Commercial Acumen: Possesses knowledge of critical business concepts relevant to the business unit and demonstrates ability to use deep business knowledge to inform decision-making. Benefits 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more. 25 days annual leave (not including bank holidays), increasing with service 24/7 private virtual GP appointments for UK colleagues 2 weeks carer’s leave World-class training and development opportunities Option to join BT Shares Saving schemes. Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. About Us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON\’T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We\’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you\’re excited about this role but your past experience doesn\’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Human Resources Industries Telecommunications Referrals increase your chances of interviewing at Openreach by 2x Sign in to set job alerts for “Learning Specialist” roles. 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Learning & Capability Specialist employer: Openreach
Contact Detail:
Openreach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Capability Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in learning design and capability development. Understanding innovative methods and tools will help you stand out as a candidate who can bring fresh ideas to the role.
✨Tip Number 2
Network with professionals in the learning and development field, especially those who have experience in agile methodologies. Engaging with industry experts can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with stakeholder management and how you've successfully identified customer needs in previous roles. This will demonstrate your ability to translate those needs into effective learning solutions.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to measure the impact of learning interventions. Highlighting your ability to leverage data will align well with the role's focus on continuous improvement.
We think you need these skills to ace Learning & Capability Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in learning design, project management, and stakeholder engagement. Use specific examples that demonstrate your expertise in creating impactful learning interventions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for learning and capability development. Mention how your skills align with BT Group's focus on customer-centric solutions and continuous improvement.
Showcase Relevant Skills: Emphasise your knowledge of agile methodologies, data analysis, and behavioural change management. Provide concrete examples of how you've applied these skills in previous roles to achieve successful outcomes.
Highlight Continuous Improvement: Discuss any experiences where you have identified areas for improvement in learning products or processes. This shows your commitment to enhancing the effectiveness of learning interventions.
How to prepare for a job interview at Openreach
✨Showcase Your Learning Design Expertise
Be prepared to discuss your experience in designing and developing learning interventions. Highlight specific examples where you've used best practices, especially in digital solutions, to create effective learning experiences.
✨Demonstrate Customer Centricity
Since the role focuses on customer needs, come equipped with examples of how you've identified and addressed customer challenges in previous roles. This will show your understanding of the importance of aligning learning products with business objectives.
✨Familiarise Yourself with Agile Methodologies
Understand the basics of Agile project management, as this role involves managing projects in sprints. Be ready to discuss how you've applied Agile principles in past projects and how they can enhance learning product delivery.
✨Prepare for Stakeholder Management Questions
Expect questions about how you've built relationships with stakeholders in the past. Think of specific instances where you successfully managed stakeholder expectations and collaborated to achieve common goals.
