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- Tasks: Support customers in French, Dutch, and English via social media, phone, email, and live chat.
- Company: Join a fun, friendly multilingual team for a beloved household brand in central London.
- Benefits: Enjoy a £29,500 salary, hybrid working, gym discounts, and career development opportunities.
- Why this job: Make a real impact by helping customers with empathy and personality in a supportive environment.
- Qualifications: Fluency in French, Dutch, and English; previous customer care experience preferred.
- Other info: Work 2 days in the office and 3 days from home, with a focus on nutrition and wellbeing.
The predicted salary is between 29500 - 29500 £ per year.
Salary: £29,500
Hours: 40 hours per week
Operational hours: Monday to Friday 8.30am – 5pm / Saturday 9am-2pm
Hybrid
We are seeking a fluent French and Dutch speaker to join a fun, friendly multilingual team as a Customer Service Advisor based in central London (2 days in the office, the rest from home). You will be supporting customers in the Benelux region with product queries, social media conversations, and all kinds of care-related communications for a much-loved household brand.
You will be the person they turn to when they need support, a bit of reassurance, or a fast solution. Whether that’s a question on Instagram, a product concern, or a curious query about nutrition - you will handle it with empathy, clarity, and a touch of personality.
Please note: You must be fluent in all three languages - French, Dutch, and English.
What you’ll be doing:
- Supporting customers across social media, phone, email and live chat
- Taking ownership of customer journeys and finding the right fix first time
- Responding with warmth and professionalism – in French, Dutch, and English
- Collaborating with an experienced team who love what they do
- Working with tools like Salesforce, Google Suite and MS Office
- Getting involved in campaign content and community engagement
About You:
- You speak French, Dutch, and English fluently
- You’re empathetic, articulate, and love solving problems
- You’re digitally savvy and comfortable across platforms
- You have previous experience in customer care – food industry is a bonus
- You’re curious about nutrition, wellbeing or products with purpose
- You’re a team player who also thrives working independently
Perks & Culture:
- £29,500 starting salary + opportunity to grow
- Hybrid working: 2 days in our lively central London office
- Career development with a clear path to progress
- Gym discounts, cycle-to-work scheme, and wellbeing perks
If you’re passionate about people, language, and customer care with meaning, this could be your next big move.
Contact Detail:
ABL Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French, Dutch & English Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the brand and its products. Understanding their values and offerings will help you connect better with customers and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Brush up on your language skills, especially in customer service contexts. Practising common phrases and responses in French, Dutch, and English can give you an edge when interacting with customers.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, as this will showcase your skills effectively.
✨Tip Number 4
Network with current or former employees of StudySmarter. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace French, Dutch & English Customer Service Advisor
Some tips for your application 🫡
Highlight Language Proficiency: Make sure to clearly state your fluency in French, Dutch, and English in your CV and cover letter. Use specific examples of how you've used these languages in customer service settings.
Showcase Customer Service Experience: Detail your previous experience in customer care, especially if it's in the food industry. Include specific situations where you solved problems or provided exceptional service.
Demonstrate Empathy and Problem-Solving Skills: In your application, provide examples that showcase your ability to handle customer queries with empathy and clarity. This could be through anecdotes or specific achievements in past roles.
Tailor Your Application: Customise your CV and cover letter to reflect the job description. Mention your familiarity with tools like Salesforce, Google Suite, and MS Office, as well as your interest in nutrition and wellbeing.
How to prepare for a job interview at ABL Recruitment
✨Showcase Your Language Skills
Since the role requires fluency in French, Dutch, and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or respond to questions in all three, so practice speaking clearly and confidently.
✨Emphasise Empathy and Problem-Solving
The job involves supporting customers with various queries, so highlight your ability to empathise with customers and provide effective solutions. Share examples from your past experiences where you successfully resolved customer issues while maintaining a positive attitude.
✨Familiarise Yourself with the Brand
Research the household brand you'll be representing. Understand their products, values, and customer service philosophy. This knowledge will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Digital Tools Questions
As the role involves using tools like Salesforce and Google Suite, be ready to discuss your experience with these platforms. If you're not familiar with them, consider doing a bit of research or even a quick tutorial to understand their basic functionalities.
