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For Companies At a Glance
- Tasks: Assist patients with inquiries and manage appointments in a supportive team.
- Company: Join Europe's leading provider of laser eye surgery, transforming lives daily.
- Benefits: Enjoy uncapped bonuses, 29 days leave, free eye surgery, and discounts on eyewear.
- Why this job: Be part of a caring culture that values integrity and personal growth.
- Qualifications: Strong communication skills; customer service experience preferred but not essential.
- Other info: Full training provided in a modern office environment.
The predicted salary is between 20316 - 28776 £ per year.
Hours: 40 hours per week, Full Time
Location: Glasgow City Centre – Office based
Salary: £25,396 plus bonus
As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. We support each other, respect each other and are committed to a culture of care, trust and integrity.
We are looking for a motivated and compassionate Inbound Advisor to join our team. You will be responsible for ensuring that all patients receive outstanding service, making their experience as smooth and positive as possible.
- Customer Service Excellence: Handle patient inquiries via phone and email, providing accurate information about services, scheduling appointments, and addressing concerns.
- Administrative Support: Manage patient records, update databases, and assist with the organization of patient appointments and treatments.
- Strong communication and interpersonal skills, with a passion for helping others.
- Experience in a customer-facing role, ideally within healthcare or optical services (preferred but not essential).
Excellent uncapped bonus structure
State of the art, modern working environments
29 days annual leave (pro rata)
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Full training on refractive treatments and patient handling
Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Contact Centre
✨Tip Number 1
Familiarise yourself with the healthcare and optical services industry. Understanding the basics of laser eye surgery and patient care will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-play common scenarios you might encounter as a Customer Care Advisor, such as handling patient inquiries or resolving complaints, to build your confidence.
✨Tip Number 3
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 4
Showcase your passion for helping others. During any interactions, whether in person or online, highlight your commitment to providing excellent customer service and how you can contribute to making patients' experiences positive.
We think you need these skills to ace Part Time Customer Service Contact Centre
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Care Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle patient inquiries. Mention any relevant experience in healthcare or customer-facing roles, even if it's not directly related.
Highlight Relevant Skills: In your CV, emphasise strong communication and interpersonal skills. Provide examples of how you've successfully assisted customers in the past, particularly in challenging situations.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Optical Express
✨Research the Company
Before your interview, take some time to learn about the company’s values, mission, and services. Understanding their commitment to patient care and the specifics of their offerings will help you align your answers with their expectations.
✨Showcase Your Communication Skills
As a Customer Care Advisor, strong communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully handled customer inquiries or resolved issues.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult patient or manage multiple inquiries at once. Practising your responses can help you feel more confident and articulate during the interview.
✨Express Your Passion for Helping Others
This role requires compassion and a genuine desire to assist patients. Be sure to convey your enthusiasm for helping others and share any relevant experiences that highlight your dedication to customer service, especially in healthcare settings.
