Service Desk Engineer

Manchester Full-Time 28800 - 48000 £ / year (est.) No home office possible

Job Description

Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand?

If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in Manchester, where you’ll play a key role in ensuring smooth IT operations for internal users.

What You’ll Be Doing:

Acting as the first point of contact for IT support requests via phone, email, and ticketing systems
Logging, prioritizing, and resolving IT issues efficiently, ensuring minimal disruption to users
Troubleshooting and supporting Microsoft 365, Windows OS, and IT applications
Managing Active Directory tasks such as user account creation, password resets, and permissions
Diagnosing and resolving hardware and software issues for desktops, laptops, and peripherals
Escalating complex issues to the appropriate technical teams while maintaining ownership of user communication
Assisting with basic network troubleshooting and connectivity issues
Documenting solutions and contributing to the IT knowledge base for future support
Supporting IT onboarding processes for new employees

What Experience We’re Looking For:

Previous experience in a Help Desk, Service Desk, or IT Support role
Strong knowledge of Windows OS and Microsoft 365 Administration
Experience with Active Directory (user management, password resets, group policies)
Ability to troubleshoot hardware, software, and basic network issues
Excellent communication skills, with the ability to support both technical and non-technical users
Experience using ticketing systems and following ITIL-based service desk processes
A proactive and customer-focused approach to problem-solving

Desirable but not essential: