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- Tasks: Lead a luxury homeware store, delivering exceptional client experiences and driving sales.
- Company: Join a prestigious brand known for its refined aesthetic and high-end products.
- Benefits: Enjoy competitive pay, team events, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values creativity, client relationships, and luxury retail.
- Qualifications: Experience in luxury retail and strong leadership skills are essential.
- Other info: Opportunity to engage with trade professionals and host exclusive events.
The predicted salary is between 48000 - 84000 £ per year.
A Flagship Store Manager for a luxury home décor brand must expertly bridge the worlds of high-end retail and professional trade, delivering exceptional client experiences while driving commercial performances. This leader should embody the brand’s refined aesthetic and lead with both strategic vision and operational precision.
- Luxury Retail Expertise (B2C)
- Deliver a refined and immersive boutique experience aligned with the brand's design philosophy
- Greet and welcome clients, curating a memorable luxury experience
- Oversee product presentation and showroom layout in line with brand aesthetics
- Lead team outreach and communication (e.g., WhatsApp, live chat) to elevate the omnichannel journey
- Coordinate seasonal layouts and merchandise rotations with VM and Retail Manager
- B2B Sales & Trade Relationships
- Develop and nurture trade partnerships with interior designers, architects, and corporate clients
- Host showroom presentations and product demonstrations for trade professionals
- Organize and lead meetings, store events, and product launches tailored to the trade audience
- Track and grow trade sales, ensuring project-based relationship building
- Clienteling & Relationship Building
- Master CRM tools to maintain long-term client relationships
- Lead client outreach campaigns, event invitations, and follow-ups to deepen engagement
- Handle service or product issues discreetly and promptly, ensuring satisfaction and loyalty
- Aesthetic & Product Sensibility
- Maintain visual merchandising to the highest standards, in alignment with seasonal themes
- Advise clients with a design-savvy approach, blending storytelling with product knowledge
- Collaborate on curated showroom layouts and installations with VM and Retail Manager
- Team Leadership & Coaching
- Lead, mentor, and manage the team to cultivate a high-performance culture
- Provide regular training on product knowledge and sales best practices
- Foster team stability and long-term growth through clear guidance and empowerment
- Manage staff schedules and resolve personnel issues (absences, leave, etc.)
- Commercial Acumen
- Track sales performance and KPI alignment across B2C and B2B channels
- Monitor inventory levels, anticipate bestsellers, and align with HQ on commercial strategy
- Generate detailed monthly reports on sales, footfall, and category performance
- Operational & Visual Excellence
- Oversee day-to-day store operations including maintenance, logistics, and inventory
- Maintain showroom cleanliness, product placement, and visual standards
- Manage transfers between showroom, warehouse, and client sites
- Event Management & Brand Representation
- Suggest, plan, and lead store events with carefully selected guest lists
- Represent the brand at networking and local cultural events to build brand visibility
- Act as a local ambassador, engaging with hospitality venues, galleries, and design peers
- Digital & Omnichannel Sensibility
- Champion integration of digital tools such as live chat and remote consultations
- Collaborate with PR, e-commerce, and social media teams to drive visibility
- Support the transition to omnichannel sales strategies, adapting internal processes accordingly
- Emotional Intelligence & Discretion
- Communicate with cultural agility, sophistication, and confidentiality
- Handle VIP clients and trade professionals with poise and attentiveness
- Resolve internal and external conflicts with empathy and professionalism
Flagship Store Director (Luxury Homeware) employer: Dweet
Contact Detail:
Dweet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flagship Store Director (Luxury Homeware)
✨Tip Number 1
Familiarise yourself with the luxury homeware market and our brand's unique aesthetic. Understanding our design philosophy will help you articulate how your experience aligns with our vision during interviews.
✨Tip Number 2
Network with professionals in the luxury retail and interior design sectors. Attend industry events or join relevant online communities to build relationships that could lead to valuable insights and potential referrals.
✨Tip Number 3
Demonstrate your clienteling skills by preparing examples of how you've successfully built long-term relationships in previous roles. Be ready to discuss specific strategies you've used to enhance customer experiences.
✨Tip Number 4
Showcase your leadership abilities by sharing instances where you've mentored or developed team members. Highlighting your coaching style and how it contributes to a high-performance culture will resonate well with us.
We think you need these skills to ace Flagship Store Director (Luxury Homeware)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your luxury retail experience and any relevant B2B sales achievements. Use specific examples that demonstrate your ability to deliver exceptional client experiences and drive commercial performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury homeware and how your aesthetic sensibility aligns with the brand's philosophy. Mention your experience in team leadership and client relationship building, showcasing your strategic vision.
Showcase Your Expertise: When detailing your previous roles, focus on your accomplishments in visual merchandising, event management, and operational excellence. Use metrics where possible to illustrate your impact on sales and client satisfaction.
Prepare for Potential Questions: Anticipate questions related to your experience with CRM tools, trade partnerships, and omnichannel strategies. Be ready to discuss how you would handle specific scenarios that reflect emotional intelligence and discretion in client interactions.
How to prepare for a job interview at Dweet
✨Showcase Your Luxury Retail Expertise
Be prepared to discuss your previous experience in luxury retail. Highlight specific examples where you delivered exceptional client experiences and how you aligned with a brand's design philosophy. This will demonstrate your understanding of the high-end market.
✨Demonstrate Relationship Building Skills
Since the role involves nurturing trade partnerships, come equipped with examples of how you've successfully built and maintained relationships with clients, especially in B2B settings. Discuss any CRM tools you’ve used to manage these relationships effectively.
✨Exhibit Aesthetic Sensibility
Prepare to talk about your approach to visual merchandising and product presentation. Share your thoughts on how to create an immersive boutique experience that aligns with a brand's aesthetic, and be ready to discuss any relevant past projects.
✨Highlight Team Leadership Experience
As a Flagship Store Director, you'll need to lead and mentor a team. Be ready to share your leadership style and provide examples of how you've fostered a high-performance culture in previous roles. Discuss any training initiatives you've implemented to enhance team performance.
