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- Tasks: Handle customer queries via live chat, phone, and email in a fast-paced environment.
- Company: Join a forward-thinking organisation that values its people and fosters a supportive culture.
- Benefits: Enjoy a competitive salary, bonus opportunities, pension scheme, and retail discounts.
- Why this job: Make a real difference daily while growing your skills in a collaborative team.
- Qualifications: Great communication skills, problem-solving mindset, and eagerness to learn are essential.
- Other info: No prior call centre experience needed; we provide full training and support.
The predicted salary is between 25896 - 25896 £ per year.
Location: Warrington (Fully Office-Based)
Salary: £25,896 + Bonus Opportunities
Full-Time | Shift Pattern | Permanent Contract
Are you ready to build a rewarding career in a company that truly values its people? We’re looking for passionate, customer-focused individuals to join our thriving team in Warrington as a Customer Service Advisor. This is more than just a job – it’s a chance to grow, learn, and make a real difference every day.
Why You’ll Love This Role:
- Competitive Salary – £25,896 per year, with bonus potential
- Career Progression – Exposure across multiple departments
- Full Training Provided – Learn and grow in a supportive environment
- Benefits That Work for You – Pension scheme, retail discounts, and more
- Collaborative Culture – Join a friendly, energetic team that’s passionate about great service
What You’ll Be Doing:
In this fast-paced, customer-focused role, you’ll handle a variety of inbound customer queries via live chat, telephone, and email. You’ll play a key role in delivering clear, friendly, and efficient support – ensuring every customer has a positive experience.
Your responsibilities will include:
- Responding to queries about online accounts
- Updating and maintaining customer information
- Investigating and resolving account-related issues
- Working with other departments to find fast, effective solutions
- Escalating concerns where necessary – and making sure they’re handled the right way
What You’ll Bring to the Team:
You don’t need to be a call centre expert – if you’ve got the right attitude and passion for helping people, we’ll give you the tools to succeed. Ideally, you’ll have:
- Great communication skills – written and verbal
- The ability to stay cool under pressure and juggle multiple tasks
- A proactive, problem-solving mindset
- Previous experience in a customer-facing role
- Eagerness to learn and grow in a fast-moving industry
What Makes Us Different:
Our client is a forward-thinking organisation that believes happy teams create happy customers. They invest in their people and foster a culture of support, progression, and continual improvement. When you join, you’ll be part of a company that listens to your ideas, values your input, and celebrates your success.
Apply Now:
If you’re ready to take your customer service career to the next level, we want to hear from you! This is your chance to join a company where your skills matter – and where every day brings new opportunities.
Customer Service Advisor employer: Robert Walters
Contact Detail:
Robert Walters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since they emphasise a supportive environment and career progression, be prepared to discuss how your personal values align with theirs during any interviews or conversations.
✨Tip Number 2
Practice your communication skills, both written and verbal. As a Customer Service Advisor, you'll need to convey information clearly and effectively, so consider role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues or handled difficult situations, as this will demonstrate your proactive mindset.
✨Tip Number 4
Be ready to discuss your eagerness to learn and grow. The company values individuals who are keen to develop in a fast-paced environment, so prepare to share how you plan to enhance your skills and contribute to the team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication and problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your eagerness to contribute to the team. Mention specific examples from your past experiences that showcase your ability to handle customer queries effectively.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Robert Walters
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist someone, as this will demonstrate your commitment to excellent service.
✨Prepare for Common Customer Queries
Familiarise yourself with typical customer service scenarios that may arise in the role. Think about how you would handle various situations, such as resolving complaints or answering questions about online accounts, to show your problem-solving skills.
✨Demonstrate Effective Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. During the interview, focus on maintaining a friendly tone and active listening to show that you value the conversation.
✨Highlight Your Ability to Work Under Pressure
Be ready to discuss how you manage stress and multitask effectively. Provide examples of times when you successfully handled multiple responsibilities at once, which will reassure the interviewer of your capability in a fast-paced environment.
