Customer Service Advisor

Warrington Full-Time 25896 - 25896 £ / year (est.) No home office possible

Base pay range

Customer Service Advisor
Location: Warrington (on-site)
Salary: £26,672
Shift Pattern: 8 week rotational shifts (5 days out of 7) (weekend work)
Start Date: Nov 2025

We are seeking a Customer Service Advisor to join our Warrington team. This role is ideal for a motivated individual who takes pride in delivering excellent customer service. You will act as the first point of contact for customers via live chat, telephone, and email, assisting with online account queries and ensuring every interaction is handled with professionalism and care.

What\\\’s in it for you:

Comprehensive training to equip you for success
A supportive and collaborative team environment
Opportunities for career development and progression
Family-friendly policies and enhanced leave packages

Key responsibilities:

Responding to customer enquiries across a range of digital channels
Accurately updating records and processing account changes
Collaborating with colleagues to resolve complex issues
Maintaining up-to-date knowledge of products, promotions, and internal processes

About you:

Previous experience in a customer service role (telephone or digital)
Excellent communication skills and strong attention to detail
Flexible approach to working rotational shifts
Positive attitude with a commitment to teamwork and service excellence

If you are looking to build a career with an organisation that values your growth and development, we would be delighted to hear from you.

Closing date: 30 November 2025. All applicants will be contacted following the closing date.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

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Customer Service Advisor employer: Robert Walters

Join a dynamic team in Warrington as a Customer Service Advisor, where your passion for helping others is truly valued. With a competitive salary of £25,896, comprehensive training, and ample opportunities for career progression, you'll thrive in a collaborative culture that prioritises employee well-being and development. Enjoy benefits like a pension scheme and retail discounts while making a meaningful impact every day.