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- Tasks: Lead the transformation of customer service processes within the Council.
- Company: Join a dynamic team focused on improving customer service in Middlesbrough.
- Benefits: Enjoy flexible working, generous leave, and various employee perks.
- Why this job: Be part of a meaningful change journey in a rapidly evolving environment.
- Qualifications: Strong background in business process improvement, preferably in government.
- Other info: Fixed term role until April 2026 with excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting role on offer within our Finance team as a Workstream Lead. About Us We have a fantastic new opportunity for a suitably qualified Workstream Lead to work as part of our Customer Transformation Programme transforming the way the Council delivers Customer Service Solutions. We are looking for someone with a strong track record of reviewing and improving business processes and identifying opportunities to bring similar services together, preferably within a central or local government context. You will be self-motivated, energetic, flexible and resilient individual who can see the bigger picture and thrives in a rapidly changing environment. An individual who has excellent communication skills with the ability to engage with and influence others to bring them on a change journey. Working within the Council’s transformation portfolio and sitting alongside two other workstream leads (transforming Customer Access and the Customer Experience) you will work closely with internal policy and governance to review existing processes, identify obstacles, inefficiencies, and opportunities for improvement through process redesign across directorates. The role will identify and bring together similar business processes to create a centralised processing solution where possible. You will need to be able to work under pressure and at pace. You will also need to be able to plan and prioritise activities as well as have a strong ability to build relationships and work collaboratively as part of the team. Middlesbrough is a place with enormous potential. We are on an improvement journey and there is no better time to join us than right now. If you are looking for your next role this could be the one for you. The full Job Specifications lists the essential skills and knowledge we are looking for in this role. Please note, this is a fixed term vacancy until 30th April 2026. If this is you, this may be the opportunity you are looking for! In return we can offer Generous leave entitlement with an option to purchase up to 10 additional days annual leave per year. Excellent pension plus top-up options. Staff networks run by our staff for our staff. Flexible working (dependent on job role). Electric car lease scheme. Cycle to work scheme. Employee benefits portal including Wellbeing and Employee Assistance Programme. Staff lottery. Travel and car parking schemes. Ongoing training and development opportunities. Access to numerous salary sacrifice schemes and discount schemes including home electronics and gym membership. Fantastic career progression opportunities and lots more! If you would like to talk through this opportunity further, please contact Debbie Ingoldsby – debbie_ingoldsby@Middlesbrough.gov.uk or 01642 729132. Please note this post is subject to a Baseline Personnel Security Standard (BPSS) Check, which includes a Verification of Criminal Record check (unspent convictions only). We operative a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran. #J-18808-Ljbffr
Workstream Lead (Customer - Business Process) employer: North East Jobs
Contact Detail:
North East Jobs Recruiting Team
debbie_ingoldsby@Middlesbrough.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Workstream Lead (Customer - Business Process)
✨Tip Number 1
Familiarise yourself with the specific challenges and opportunities within local government, particularly in customer service transformation. Understanding the context will help you speak confidently about how your experience aligns with the role.
✨Tip Number 2
Network with current or former employees of the Council to gain insights into their transformation initiatives. This can provide you with valuable information that you can reference during discussions, showcasing your genuine interest in the role.
✨Tip Number 3
Prepare examples of past experiences where you've successfully led process improvements or change initiatives. Be ready to discuss these in detail, as they will demonstrate your capability to handle the responsibilities of the Workstream Lead position.
✨Tip Number 4
Showcase your communication skills by engaging in conversations with stakeholders or peers about process improvement. This will not only enhance your confidence but also illustrate your ability to influence and collaborate effectively, which is crucial for this role.
We think you need these skills to ace Workstream Lead (Customer - Business Process)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Workstream Lead position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your track record in reviewing and improving business processes, especially within a government context. Use specific examples to demonstrate your impact in previous roles.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've successfully engaged and influenced others in past projects. This could be through teamwork, presentations, or stakeholder management.
Tailor Your Application: Make sure your application reflects the values and goals of the Council's transformation programme. Use keywords from the job description to ensure your application resonates with the hiring team.
How to prepare for a job interview at North East Jobs
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Workstream Lead within the Customer Transformation Programme. Familiarise yourself with the key objectives, such as improving business processes and engaging with stakeholders, so you can discuss how your experience aligns with these goals.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples that demonstrate your ability to engage and influence others. Think about times when you've successfully led a change initiative or collaborated with diverse teams to achieve a common goal.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific instances where you've identified inefficiencies in processes and implemented improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your impact.
✨Demonstrate Flexibility and Resilience
This role requires someone who thrives in a rapidly changing environment. Prepare to share experiences where you've adapted to change or managed pressure effectively, showcasing your resilience and ability to maintain focus on the bigger picture.
