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- Tasks: Support families and children, ensuring their safety and well-being in a contact centre.
- Company: Join a growing care company dedicated to helping children and families thrive.
- Benefits: Earn up to £14.10 per hour, enjoy 224 hours holiday, and claim petrol expenses.
- Why this job: Make a real impact on children's lives while developing your skills in a supportive environment.
- Qualifications: Experience with children in safeguarding settings is essential; NVQ level 3 is a plus.
- Other info: Flexible working hours with opportunities for further training and development.
A great opportunity to work with an established and growing care company providing residential live-in support for children and teenagers with challenging behaviour. They also have a thriving parental support unit to support parents and children as a unit in the early stages. They take pride in the support they give the children, believing that setting them up with life skills now will help them turn into well-rounded members of the community. The staff are always on hand to provide emotional support as well as helping to teach and develop the children for the future.
They are recruiting for a Parental Care Centre Support Worker, you will be:
- Based in a parental contact centre in Widnes
- Working 3 days per week - 10am till 10pm (36 hours per week) - currently doing 1 sleep-in per week but that will reduce in coming months
- Working with families and children up to about the age of 16 years old
- Supporting the family unit as a whole so they can get things back on track with caring for their children
- Helping to put care plans in operation, looking after and monitoring the safeguarding of the child whilst in their parents’ care
- Taking extensive notes and reports as these may be called upon in court
- Spending half the time at the centre in Widnes, the rest of the time working in and around Merseyside doing welfare checks on people in their homes
Benefits and salary of a Parental Contact Centre Support Worker:
- £14.10 per hour if you already have your level 3 children and young people’s workforce qualification
- £13.10 per hour if you have the experience but don’t have the above qualification
- £60 per sleep-in
- 224 hours holiday per year - you get an extra 2 days when you have been there 2 years
- Bank holidays paid at x1.5
- A great support network with further training and development
- Claim petrol back for 40p per mile
Qualifications/Experience/Requirements to work in parental support:
- Living within travelling distance to Widnes
- You must have a full UK driving licence and have your own vehicle
- They are looking for ideally one male and one female support worker due to certain children’s needs
- NVQ level 3 Diploma for the Children and Young People’s Workforce would be very beneficial but would consider someone working towards it with hands-on experience
- You would also need some sort of experience working with children within a safeguarding setting - you could be a social worker, community family support background, children’s residential care background, as long as you have experience dealing with children within a safeguarding situation
- You have to be able to keep good records and paperwork up to date as some of your paperwork will be submitted as court documents
For an immediate interview please Click Apply and speak with Adam Southam. In the event that you are contacted for a role, please note that as part of the registration process you shall be required to provide proof of identity as well as proof of eligibility to work in the United Kingdom.
Contact Detail:
FRONTrunner Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parental Contact Centre Support Worker
✨Tip Number 1
Familiarise yourself with the specific challenges faced by families and children in care. Understanding these issues will help you demonstrate your empathy and readiness to support them effectively during interviews.
✨Tip Number 2
Network with professionals in the field of child welfare and parental support. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with safeguarding practices in detail. Be ready to share specific examples of how you've handled challenging situations in the past, as this will showcase your capability to manage similar scenarios in this role.
✨Tip Number 4
Research the company’s values and mission regarding child and parental support. Tailoring your conversation to align with their ethos during the interview can significantly enhance your chances of making a positive impression.
We think you need these skills to ace Parental Contact Centre Support Worker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Parental Contact Centre Support Worker. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: Emphasise any previous experience working with children, particularly in safeguarding settings. Mention specific roles or situations where you supported families or children, as this will demonstrate your suitability for the position.
Showcase Qualifications: If you have an NVQ level 3 Diploma for the Children and Young People's Workforce, make sure to mention it prominently. If you're working towards it, include that information as well, along with any other relevant qualifications or training.
Prepare Your Documentation: Gather all necessary documents such as your CV, proof of identity, and eligibility to work in the UK. Ensure your CV is updated and tailored to the job, highlighting your skills in record-keeping and emotional support.
How to prepare for a job interview at FRONTrunner Recruitment Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Parental Contact Centre Support Worker. Be prepared to discuss how your experience aligns with the role, especially in safeguarding and working with children.
✨Showcase Your Experience
Highlight any relevant experience you have in working with children or families, particularly in safeguarding settings. Be ready to provide specific examples of how you've supported children or families in challenging situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about past experiences where you successfully managed challenges and be ready to share those stories.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, support systems in place for staff, and opportunities for further training and development. This shows your genuine interest in the role and the organisation.
