Internal Communications Specialist - hybrid

We have an exciting opportunity for an experienced Internal Communications Specialist to join our Learning, Development & Engagement team in a new role. This is a great opportunity to shape how colleagues stay informed, feel connected to our purpose, and engage with what’s happening across the business. You’ll lead on planning and delivering clear, engaging internal communications that bring our culture to life, support business priorities, and help teams feel aligned and in the loop. If you’re passionate about impactful storytelling, purposeful messaging, and making a real difference to the colleague experience – we’d love to hear from you.

What You’ll Do

• Partner with the Head of Development & Engagement to refine and execute a structured internal communications strategy.
• Work closely with the Talent Acquisition team to align internal communications with talent brand activities.
• Collaborate with senior leaders to shape and deliver key messages, ensuring clarity and alignment with business objectives.
• Create and curate engaging content across various formats, including written articles, video, and visual content, ensuring it resonates with our diverse colleague base.
• Manage communication platforms such as email, MS Teams, and Thrive, ensuring that these channels are optimized for maximum engagement.
• Simplify complex business information and initiatives, translating them into clear and actionable messages for colleagues.
• Proactively seek feedback from colleagues to continuously improve communication methods and effectiveness.

What You’ll Bring

• Experience in an internal communications role within a small-to-medium enterprise where cross-functional collaboration is key, and communications are tailored to reach diverse employee groups across different departments and locations.
• Strong storytelling ability with a knack for making complex or detailed business information clear and engaging for all employees.
• A deep understanding of internal communication channels and a strategic approach to using them effectively.
• Proven ability to build relationships with senior stakeholders and influence through communication.
• Comfort with managing multiple priorities, delivering impactful communications in fast-paced environments.
• Demonstrable ability to take complex ideas or business changes and simplify them into digestible, engaging communications that are easy for employees to understand and act on.

Our Culture

Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.

We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team, we aim to be flexible, but we aren’t able to offer fully remote working.

What We Offer

• Hybrid working and flexible hours.
• 35 hour working week.
• Free parking and EV charging onsite at HQ.
• 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days.
• A company bonus scheme.
• Your own Blue Light Card and exclusive access to thousands of discounts.
• Generous funded BUPA medical insurance covering pre-existing conditions.
• Group auto-enrolment pension plan.
• Enhanced parental leave and absence leave.
• Healthcare cashback plan.
• Employee assistance programme (including mental health support) and mental health first aiders.
• Great social events e.g., festive party, summer party, team socials, sports matches.
• Regular company-wide recognition events e.g. Monthly Light’s Up and The Shine awards.
• Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks).
• Onsite gym at HQ (including access to free HIIT & stretch classes).
• Strong learning and development culture.