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- Tasks: Assist guests with inquiries and ensure a seamless travel experience.
- Company: Join Oliver's Travels, an award-winning company passionate about extraordinary travel.
- Benefits: Enjoy flexible working, holiday credits, and awesome team socials!
- Why this job: Be part of a dynamic team that loves travel and values customer satisfaction.
- Qualifications: A passion for travel and ability to thrive in a fast-paced environment.
- Other info: Hybrid role with office days in London; bring your dog to work!
The predicted salary is between 15900 - 22000 £ per year.
Travel Concierge– 6 month contract
We’re Oliver’s Travels and we’re passionate about making travel extraordinary. Our dedication has been rewarded through multiple awards, including being awarded First Place in the 2024 Conde Nast Traveller Readers’ Awards and we have recently been named in the Sunday Times Fast Track 100 companies.
We are seeking a proactive and detail-oriented Concierge Executive to join our team on a 6-month fixed-term contract. In this role, you will play a key part in providing exceptional front-line service, assisting with guest inquiries and requests, and ensuring a seamless and memorable experience that meets the highest standards.
Salary: £26,500 per annum (pro-rata for the 6 month contract)
What you’ll do (Responsibilities)
- Dealing day to day with customer queries by phone and email to understand their preferences, needs and expectations.
- Deliver excellent customer service and maintain a positive relationship with customers and owners.
- Stay informed about travel trends, local attractions, new suppliers, and additional extras offered by the property owners.
- Keeping accurate records of discussions or correspondence with customers.
- Address and resolve any issues or concerns that may arise to ensure customer satisfaction throughout.
- Keeping customers informed and updated on their concierge requests.
Please note: This is a hybrid role with a non-negotiable minimum of 3 days each week in our London office.
The employee shall work 5 days out of 7 each calendar week. This is inclusive of some weekends and Bank Holidays. A maximum of 1 weekend a month and 1 bank holiday a year.
What you need (experience and skills):
- A passion for travel and learning
- Ability to work in a fast paced environment
What we offer:
- Flexible working – work from anywhere on the planet for up to 4 weeks per year.
- £1000 Oliver’s Travels holiday credit for every year you work with us!
- 25 days of annual leave, plus bank holidays, plus one extra day leave for every year you are with us!
- Monthly company socials and guaranteed awesome Summer and Christmas parties!
- Free breakfast, nibbles, delicious drinks, all on us!
- Headquarters in our newly refurbished offices in Clapham.
- Team of 90 … and growing fast!
- Great working environment – team of hard working and passionate travellers from around the world.
- Office dogs – bring your buddies along!
Application Process:
- Please attach your CV and cover letter to your application
- First interviews will be conducted by Microsoft Teams Call
- Following interview(s) will be held at our offices in Clapham.
We welcome and encourage candidates to apply, even if they do not meet all the listed requirements.
Oliver’s Travels is an equal-opportunity employer and does not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.
If you require any adjustments to participate fully in the application process or to perform the duties of the position you\’re applying for, please do ensure to let us know. We are dedicated to accommodating your needs to ensure a fair and inclusive recruitment process. Please email: jobs@oliverstravels.com
Oliver\'s Travels | Travel Concierge – 6 month contract employer: Oliver's Travels
Contact Detail:
Oliver's Travels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oliver\'s Travels | Travel Concierge – 6 month contract
✨Tip Number 1
Familiarize yourself with the latest travel trends and popular destinations. This knowledge will not only help you in conversations during the interview but also demonstrate your passion for travel, which is essential for the Concierge Executive role.
✨Tip Number 2
Prepare to discuss specific examples of how you've provided excellent customer service in the past. Highlighting your proactive approach and ability to resolve issues will show that you're a great fit for maintaining positive relationships with customers.
✨Tip Number 3
Since this role requires hybrid work, be ready to discuss your experience with remote collaboration tools. Mention any relevant tools you’ve used to stay organized and communicate effectively while working from different locations.
✨Tip Number 4
Show enthusiasm for the company culture at Oliver's Travels. Research their values and recent achievements, like the Conde Nast Traveller award, and express how you align with their mission to make travel extraordinary.
We think you need these skills to ace Oliver\'s Travels | Travel Concierge – 6 month contract
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customize your cover letter for the Travel Concierge position. Highlight your passion for travel and any relevant experience in customer service, as this role requires a proactive approach to guest inquiries.
Showcase Relevant Experience: In your CV, emphasize any previous roles that involved customer interaction or concierge services. Mention specific examples where you successfully resolved customer issues or enhanced their experience.
Research Oliver's Travels: Familiarize yourself with Oliver's Travels and their offerings. Understanding their unique selling points and recent achievements will help you demonstrate your enthusiasm and fit for the company during the interview process.
Prepare for Interviews: Since the first interviews will be conducted via Microsoft Teams, ensure you have a quiet space and a reliable internet connection. Prepare to discuss how you can contribute to providing exceptional service and maintaining positive relationships with customers.
How to prepare for a job interview at Oliver's Travels
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or destinations that have inspired you, as this will resonate with Oliver's Travels' mission of making travel extraordinary.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled inquiries and resolved issues, as this role requires a proactive approach to customer satisfaction.
✨Stay Informed About Travel Trends
Research current travel trends and popular destinations before your interview. Being knowledgeable about local attractions and new suppliers will show that you are proactive and ready to contribute to the team.
✨Be Ready for Hybrid Work Discussion
Since this is a hybrid role, be prepared to discuss your experience with remote work and how you manage your time effectively. Emphasize your ability to stay organized and maintain communication while working from different locations.
