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- Tasks: Lead a team to deliver exceptional customer service across various channels.
- Company: Join bloobloom, a startup revolutionising the eyewear shopping experience with design and technology.
- Benefits: Enjoy free spectacles, discounts for friends, and a vibrant work culture with regular socials.
- Why this job: Be part of a mission-driven company that values creativity and personal connections with customers.
- Qualifications: Must have relevant customer-facing experience and a university degree or equivalent.
- Other info: Located in West London, just a short walk from Portobello Road.
The predicted salary is between 28800 - 48000 £ per year.
We are currently recruiting for a full-time Customer Service Team Lead position to join our Customer Experience team based at our Notting Hill offices. bloobloom was created to change the way people buy their glasses by rebuilding the entire experience. In a market populated by dinosaurs, we’re putting design and technology back at the heart of the process of buying a pair of glasses, making the journey fun and exciting without costing a small fortune.
At bloobloom, we also want the right choice to be as easy as wearing a great pair of glasses. That’s why we only partner with ethical factories, are climate-neutral certified, and donate a pair to someone in need for every pair we sell. We love our customers and want to make a personal connection with everyone who reaches out to us. Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations in each and every conversation. Our goal is simple: 100% WOW.
If you have a cool personality and want to work with other awesome individuals for a great company, this is the job for you!
Key Responsibilities:- Answer customers' enquiries on all channels, including live chat, email, telephone, and social media platforms
- Demonstrate exceptional product knowledge as well as accurately explain features and benefits of bloobloom lenses and frames
- Oversee the complete lifecycle of orders and provide consistent after-sales assistance
- Be the voice of the customer and advocate for customer needs/issues cross-departmentally
- Be creative and constantly consider new ways to help us provide the best possible customer service
- Convert customers into bloobloom advocates
- You’re a passionate people person and like engaging with customers
- You’re driven and self-motivated - you want to excel at what you do!
- You thrive in a multitasking environment and can organise your time efficiently
- You believe in understanding a customer’s pain, building value and solving problems
- You are a team player who works and engages with others to achieve results
- You are a strategic thinker and like to offer new ideas/solutions to improve things
- Relevant experience in a communications or customer-facing role
- Educated to university degree level or equivalent
- Fluent English speaker with exceptional verbal, written and general communication skills
- Comfortable in a digital environment
- Previous experience in the Optical industry would be a bonus
- Opportunity to join a fast-growing and ambitious startup
- Work with a friendly team of highly motivated individuals
- Exceptional scope for progression and development
- An environment where you are listened to and can actually have an impact
- Great West London location - 4 min walk to Portobello Road
- Spacious and modern offices, with excellent facilities
- Regular company socials and events
- Perks for employees and up to 10 family members and friends
- Free spectacles and sunglasses for you, and discounts for family and friends
- 22-day Holiday + Bank Holidays
- Competitive salary depending on experience
- Type of contract: Full-time, office-based
- Location: London, United Kingdom
- Working Hours: 40 hours per week, Monday to Friday
Customer Service Team Lead (City of London) employer: bloobloom
Contact Detail:
bloobloom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead (City of London)
✨Tip Number 1
Familiarise yourself with bloobloom's products and values. Understanding their unique approach to customer service and the ethical practices they uphold will help you connect with the team during interviews.
✨Tip Number 2
Showcase your passion for customer service by preparing examples of how you've gone above and beyond in previous roles. Highlighting your ability to create personal connections with customers will resonate well with the company's ethos.
✨Tip Number 3
Research common challenges in the optical industry and think of innovative solutions. Being able to discuss these ideas during your interview will demonstrate your strategic thinking and problem-solving skills.
✨Tip Number 4
Network with current or former employees of bloobloom on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and show genuine interest in the company culture.
We think you need these skills to ace Customer Service Team Lead (City of London)
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand bloobloom's mission and values. Highlight how your personality and work ethic align with their goal of providing a '100% WOW' customer experience.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and communications. Emphasise any previous roles where you demonstrated exceptional product knowledge or creativity in problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to engage with customers. Mention specific examples of how you've gone above and beyond in previous roles to create memorable customer experiences.
Showcase Your Communication Skills: Since the role requires exceptional verbal and written communication skills, ensure your application is free from errors and clearly articulates your thoughts. Consider including a brief example of a successful customer interaction you've had in the past.
How to prepare for a job interview at bloobloom
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to create memorable experiences for customers, as this aligns perfectly with the company's goal of achieving 100% WOW.
✨Demonstrate Product Knowledge
Familiarise yourself with bloobloom's products, including their lenses and frames. Be prepared to discuss their features and benefits during the interview, as showcasing your knowledge will demonstrate your commitment to the role and the company.
✨Highlight Your Creativity
Think of innovative ideas or strategies you could implement to enhance customer service. The company values creativity, so sharing your thoughts on how to improve customer interactions can set you apart from other candidates.
✨Emphasise Teamwork and Collaboration
Since the role involves working closely with others, be ready to discuss your experience in team settings. Highlight instances where you've successfully collaborated with colleagues to achieve common goals, showcasing your ability to be a team player.
