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- Tasks: Support and manage Unified Communications environments like Skype for Business and Mattermost.
- Company: Join a leading financial client focused on innovative IT solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a collaborative team making a real impact in tech and finance.
- Qualifications: Experience with Skype for Business, PowerShell, and ITIL principles preferred.
- Other info: 12-month contract with potential for extension; apply with your latest CV.
The predicted salary is between 36000 - 60000 £ per year.
One of our large Financial clients is currently looking for an IT Messaging Support Engineer - Real Time Messaging with Skype for Business, Mattermost/Symphony experience.
The Collaboration Operations Support Analyst is responsible for the support of Unified Communications collaboration environment. This role acts as application analyst and will be responsible for the day-to-day operations of the environment, critical client escalations and responsible for all production changes and infrastructure deployments.
- Hands on experience managing Skype for Business, Mattermost/Symphony Group Chat & MS Teams (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice).
- Hands on experience managing a Windows Server 2008 R2/2012 environment.
- Familiarity with writing PowerShell scripts.
- A good understanding of reading SIP traces, UCCAPI log files, Wireshark network captures.
- Experience with monitoring technologies (Splunk, SCOM, SiteScope).
- Solid understanding of Active Directory, Server, Database (SQL); and networking & voice technologies.
- Solid understanding of Linux server, networking and storage technologies.
- Experience with virtual platforms (client and server) and Microsoft Office products.
- Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset.
Desired Skills/Experience:
- Telephony and network experience.
- ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus.
Job Responsibilities:
- Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
- Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards.
- Manage and support infrastructure applications and related data repositories on a day-to-day basis.
- Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand.
- Apply applicable information security procedures to maintain compliance across infrastructure applications.
Please apply with your most recent CV.
Locations
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Messaging Support Engineer -Skype for Business
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Skype for Business, Mattermost, and Symphony. Having hands-on experience or even personal projects using these platforms can give you a significant edge during discussions.
✨Tip Number 2
Brush up on your PowerShell scripting skills, as this is a key requirement for the role. Consider creating small scripts to automate tasks or manage systems, which you can discuss during your interview to showcase your practical knowledge.
✨Tip Number 3
Gain a solid understanding of ITIL principles if you haven't already. Being able to speak about how you've applied ITIL processes in past roles will demonstrate your capability to manage incidents and changes effectively.
✨Tip Number 4
Prepare to discuss your experience with monitoring technologies like Splunk or SCOM. Be ready to provide examples of how you've used these tools to enhance application performance or troubleshoot issues in previous positions.
We think you need these skills to ace Messaging Support Engineer -Skype for Business
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Skype for Business, Mattermost/Symphony, and any other technologies mentioned in the job description. Use specific examples to demonstrate your hands-on experience.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities and skills outlined in the job description. Explain how your background in IT messaging support aligns with their needs and express your enthusiasm for the role.
Highlight Technical Skills: Clearly list your technical skills related to Windows Server, PowerShell scripting, and monitoring technologies like Splunk or SCOM. Mention any certifications, such as ITIL, that could give you an edge.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Messaging Support Engineer.
How to prepare for a job interview at Pontoon Solutions
✨Know Your Tech Inside Out
Make sure you have a solid understanding of Skype for Business, Mattermost, and Symphony. Be prepared to discuss your hands-on experience with these platforms, including any specific features you've managed, like group chats or audio conferencing.
✨Showcase Your Problem-Solving Skills
Be ready to share examples of how you've handled critical client escalations in the past. Highlight your approach to troubleshooting and resolving issues, especially in high-pressure situations.
✨Familiarise Yourself with PowerShell and SIP Traces
Since familiarity with PowerShell scripting and reading SIP traces is crucial, brush up on these skills. You might be asked to explain how you've used them in previous roles or how you would approach a specific problem.
✨Understand ITIL Principles
If you have an ITIL certification, make sure to mention it. Even if you don't, having a good grasp of ITIL principles and processes will show that you understand the importance of structured IT service management.
