Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Review customer cases and ensure accurate decision-making in a fast-paced environment.
- Company: Momenta is a dynamic company focused on delivering high-quality financial services.
- Benefits: Enjoy hybrid working, starting with office training and flexible remote work options.
- Why this job: Join a supportive team, enhance your skills, and make a real impact in customer service.
- Qualifications: Previous case handling experience and strong communication skills are essential.
- Other info: Contract role with competitive pay, increasing after accreditation.
The predicted salary is between 30000 - 42000 £ per year.
Our client is seeking experienced Case Handlers to join as part of a high-quality team working on a Car Finance project. You will be working in a results-orientated environment, where your core responsibility will be to review customer cases to ensure accurate and high-quality decision making.
Location: Hybrid – (office based in Milton Keynes for first two days - then remote training for two weeks and then 1 day per week in office)
Rate: £170 per day increasing to £185 per day after accreditation
Work Pattern: Standard Business Hours
Start Dates: 1st July 2025
Duration: End December 2025
Responsibilities:
- Conduct a review of customer cases to obtain timeline of events which may involve pulling customer data from various systems.
- Liaise with customers and third parties via telephone and email.
- Resolve discrepancies and provide feedback to team.
- Reach a fair outcome for all parties, in line with FCA guidelines.
- Provide a clear audit trail and ensure process map is followed.
Essential skills & experience required:
- Previous experience in Case Reviewing position.
- Previous Car Finance and/or collections experience would be a distinct advantage.
- Experience of dealing with inbound/outbound customer calls.
- Able to work in a pressured environment and performing in line with KPI’s.
- Technical working knowledge of the complaint handling process.
- Proactive attitude to resolve cases in a timely manner.
- Excellent verbal and written communication.
- Investigation and problem-solving skills.
- Excellent attention to detail.
- Ability to identify customer and process improvements.
- Ability to attain and maintain specified quality and production targets.
Seniority level: Associate
Employment type: Contract
Job function: Customer Service
Industries: Financial Services and Banking
Complaints Handler - Motor Finance employer: Momenta
Contact Detail:
Momenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler - Motor Finance
✨Tip Number 1
Familiarise yourself with the FCA guidelines and complaint handling processes. Understanding these regulations will not only help you in your role but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints. Practising how to effectively communicate and resolve issues can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the motor finance sector. Engaging with others in the industry can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about past experiences where you've successfully resolved complaints or discrepancies, as this will showcase your problem-solving skills.
We think you need these skills to ace Complaints Handler - Motor Finance
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Complaints Handler position. Understand the key responsibilities and required skills, such as case reviewing and customer communication.
Tailor Your CV: Customise your CV to highlight relevant experience in case handling, car finance, and customer service. Use specific examples that demonstrate your problem-solving skills and attention to detail.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the role. Mention your previous experience in similar positions and how it aligns with the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Momenta
✨Know Your Case Handling Basics
Brush up on your knowledge of the complaint handling process. Be prepared to discuss your previous experience in case reviewing and how it relates to the role. Highlight any specific cases where you successfully resolved issues.
✨Demonstrate Your Communication Skills
Since you'll be liaising with customers and third parties, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Showcase Your Problem-Solving Abilities
Think of instances where you've had to investigate and resolve discrepancies. Be ready to explain your thought process and the steps you took to reach a fair outcome, aligning with FCA guidelines.
✨Highlight Attention to Detail
Attention to detail is crucial in this role. Prepare to discuss how you ensure accuracy in your work, perhaps by sharing methods you use to maintain quality and production targets in previous positions.
