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For Companies At a Glance
- Tasks: Lead ticketing operations and enhance customer experiences across multiple venues.
- Company: Join a well-established entertainment business with a vibrant culture and multiple venues.
- Benefits: Enjoy a competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a team that champions customer-first culture and drives business growth.
- Qualifications: Senior-level experience in ticketing or operations within the entertainment industry is essential.
- Other info: This role offers a unique chance to shape ticketing strategies in a fast-paced environment.
The predicted salary is between 90000 - 110000 £ per year.
Forsyth Barnes have partnered with an established entertainment business with multiple venues seeking a dynamic Ticketing Director to lead and develop its ticketing operations. This senior leadership role combines strategic planning with hands-on operational oversight, aiming to deliver seamless ticketing experiences, support business growth, and champion a customer-first culture.
Role Responsibilities:
- Lead the ticketing, box office, customer service, and group sales functions across all venues.
- Oversee ticketing systems and ensure smooth day-to-day operations and continual process improvement.
- Drive and implement operational and strategic initiatives to meet business goals.
- Manage and support departmental heads.
- Monitor performance through KPIs such as ticket sales, revenue streams, and customer satisfaction.
- Work closely with senior teams across data, marketing, and new business to ensure cohesive strategy execution.
- Ensure compliance with industry standards, legal contracts, and data/privacy regulations.
- Develop and maintain effective relationships with ticketing system providers and third-party agents.
- Lead budgeting, forecasting and financial planning for the ticketing function.
Key Experience Required:
- Proven senior-level experience in ticketing or operations within the entertainment or live events industry.
- Strong leadership and people management skills, with a collaborative mindset.
- Commercially minded with experience in financial oversight, forecasting, and budget management.
- Comfortable working with ticketing systems and third-party tech partners.
- Strategic thinker with a passion for delivering exceptional customer experiences.
- Ability to manage multiple departments and stakeholders while maintaining operational excellence.
Contact Detail:
Forsyth Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Ticketing (Ref: 184620) (City of London)
✨Tip Number 1
Network within the entertainment industry, especially with professionals who have experience in ticketing operations. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in ticketing.
✨Tip Number 2
Familiarise yourself with the latest ticketing systems and technologies used in the industry. Being knowledgeable about these tools will not only boost your confidence but also demonstrate your commitment to operational excellence during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven strategic initiatives in previous roles. Highlight your ability to improve customer experiences and increase revenue through innovative ticketing solutions.
✨Tip Number 4
Research the company’s current ticketing operations and identify areas for improvement. This will allow you to present tailored ideas during your discussions, showcasing your proactive approach and understanding of their business needs.
We think you need these skills to ace Director of Ticketing (Ref: 184620) (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ticketing or operations within the entertainment industry. Emphasise your leadership skills and any specific achievements related to ticket sales and customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the entertainment industry. Discuss how your strategic thinking and operational oversight can contribute to the company's goals, and mention any relevant experiences that demonstrate your ability to lead teams effectively.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements such as improvements in ticket sales, successful implementation of new systems, or enhanced customer satisfaction metrics. This will help illustrate your impact in previous roles.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a senior leadership role.
How to prepare for a job interview at Forsyth Barnes
✨Showcase Your Leadership Skills
As a Ticketing Director, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on collaboration and achieving results.
✨Understand the Ticketing Landscape
Familiarise yourself with current trends and technologies in ticketing and live events. Be ready to discuss how you can leverage these insights to improve operations and enhance customer experiences.
✨Prepare for Financial Discussions
Since the role involves budgeting and financial planning, brush up on your financial acumen. Be prepared to discuss your experience with forecasting and managing budgets in previous roles.
✨Demonstrate Customer-Centric Thinking
The role emphasises a customer-first culture. Think of specific instances where you've improved customer satisfaction or streamlined processes to enhance the customer experience, and be ready to share those stories.
