Customer Service Specialist - Bristol onsite

Social network you want to login/join with: Customer Service Specialist – Bristol onsite, Newport col-narrow-left Client: Teleperformance Location: Newport, United Kingdom Job Category: Other – EU work permit required: Yes col-narrow-right Job Views: 5 Posted: 05.05.2025 Expiry Date: 19.06.2025 col-wide Job Description: Start Date: 2nd June 2025 Salary: £12.60 per hour Site: Spectrum House, Central Bristol – this is an onsite role only , no work at home option available Shifts: 37.5 hours per week (shifts will be set between 8am-8pm Monday to Friday, 9-6 Saturday and Sunday) Training Duration: 2 weeks Could this be the opportunity you have been waiting for? Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers? Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? Our callers want to talk to people with personality—people who will listen, understand, and ask the right questions to find the best solutions! Can you use your great communication skills to provide top-tier customer service through phone, live chat, and email? Are you customer-focused with a proactive and self-motivated approach to your work? Do you have good technological skills (both on PCs and in using mobile applications)? If you are thinking this sounds like you and you are answering YES to our questions… then you could be our next customer service superstar! Who are we at Teleperformance and what do we do? We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites and over 7,000 staff. We have a reputation for our hard work, impressive results, and an incredible work environment. What’s not to love? We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need. We offer a multi-channel approach, supporting via telephone, email, web chat, white mail, and social media interactions. We invest in our teams and provide fantastic opportunities for progression. Our award-winning training programmes and exceptional training teams are here to help you develop and expand your career. Job Overview As a member of our expanding team at Teleperformance, you will have the opportunity to take on various responsibilities, such as: Being the first point of contact to assist customers with their online subscription enquiries and account management. Providing information and support to a global customer base and creating a unique customer experience through inbound calls, webchat, and emails. Interested? Great! Here’s what a typical day in the office will look like: Signing into your systems and preparing for the day. Engaging with customers regarding their online subscriptions. Troubleshooting and resolving issues related to subscriptions, payments, and online accounts through effective questioning and active listening. Working in a fast-paced, targeted environment to achieve goals and maximize opportunities. Taking scheduled breaks to rest, eat, or get some fresh air. The start of your journey with Teleperformance You will undergo two weeks of paid classroom training, followed by two weeks in our graduation bay, where you\’ll take your first live calls. Support from experienced team members will be available throughout. What’s in it for you? PERKS, PERKS, PERKS! Perks at Work – Savings Discounts / Free Online Classes Help@Hand – Savings Discounts / Wellbeing Resources / Webinars / Access to GP, Mental Health, Financial, and Legal Advice Critical Illness Cover – up to £10,000 Cycle to Work Scheme Holiday Purchase Scheme Length of Service Awards Monthly Inspire Awards Refer-A-Friend bonus up to £1,200 Monthly Wellbeing Webinars Dedicated Employee Experience Support #J-18808-Ljbffr