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- Tasks: Lead daily operations and manage a team in a fast-paced retail environment.
- Company: Join a dynamic facilities management team in central London, known for service excellence.
- Benefits: Enjoy a shift-based schedule with 4 on, 4 off days, plus opportunities for training and development.
- Why this job: Perfect for confident leaders eager to grow in a respected company with a positive culture.
- Qualifications: Must have supervisory experience and an electrical or mechanical qualification.
- Other info: Be part of a high-profile site and make a real impact in operations.
The predicted salary is between 36000 - 60000 £ per year.
Job Opportunity: Shift Manager – Operations (Central London - Retail FM)
Location: Central London
Employment Type: Full-Time, Shift-Based
We are looking for an experienced and driven Shift Manager to support the day-to-day operations of a high-profile central London site. This role is ideal for someone with strong leadership capabilities, a background in building services or facilities management, and a passion for delivering service excellence in a fast-paced environment. Working a shift position, 4 on 4 off days and night rota.
Key Responsibilities- Operational Leadership
- Support the senior site manager in the daily running of operations
- Oversee planned and reactive maintenance tasks, ensuring completion to quality and safety standards
- Coordinate workload and rotas with the helpdesk and shift teams
- Monitor team KPIs and performance statistics, driving improvements where necessary
- Maintain compliance with all health & safety requirements through regular inspections and audits
- Supervise and develop a team of engineers and technicians
- Conduct regular one-to-ones, performance reviews (PDRs), and manage absences
- Lead recruitment activities and assist with onboarding
- Identify training needs and support individual development plans
- Handle first-level disciplinary investigations as required
- Maintain a professional relationship with the client and stakeholders
- Ensure timely communication and feedback reporting
- Identify and support the delivery of additional service opportunities
- Contribute to planning and execution of maintenance schedules and projects
- Assist in quote preparation and supplier management
- Identify process improvement opportunities across operations
- Take part in emergency response procedures and business continuity planning
- Maintain efficient time management and task prioritisation
- Stay informed through regular internal training and updates
- Promote a positive working culture through example
- Understand SLAs and KPIs and ensure compliance
- Monitor and control additional cost areas such as overtime and materials
- Support monthly performance and contract reviews
- Proven supervisory experience, ideally in a shift-based environment
- Strong people management skills
- Experience working in high-footfall, customer-facing environments (e.g., retail, public spaces)
- Electrical or Mechanical qualification (City & Guilds/NVQ) – Essential
- Engineers and Technicians
- Central Helpdesk/Customer Service
- Management Team
- On-site Client Representatives and Stakeholders
If you’re a confident leader who thrives in an operational setting and is looking to take the next step in your facilities management career, we’d love to hear from you. Apply now to be part of a dynamic and respected team in the heart of London.
Contact Detail:
PRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with the specific operational challenges faced in high-footfall environments like retail. Understanding these nuances will help you demonstrate your readiness to tackle the unique demands of the Shift Manager role.
✨Tip Number 2
Network with professionals in facilities management and building services. Engaging with industry contacts can provide insights into the company culture at StudySmarter and may even lead to referrals that strengthen your application.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in previous roles. Be ready to share specific examples of how you've improved team performance or handled challenging situations.
✨Tip Number 4
Stay updated on the latest trends in facilities management, especially regarding health and safety compliance. Showing that you're proactive about industry standards will highlight your commitment to excellence in operations.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and leadership roles. Emphasise any supervisory experience, especially in shift-based environments, and include specific examples of how you've improved team performance or operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and your ability to manage teams effectively. Mention your understanding of health and safety compliance and how you can contribute to the company's operational goals.
Highlight Relevant Qualifications: Clearly state your electrical or mechanical qualifications (City & Guilds/NVQ) in your application. This is essential for the role, so make sure it stands out in both your CV and cover letter.
Showcase Customer Focus: In your application, provide examples of how you've maintained professional relationships with clients and stakeholders in previous roles. Highlight your experience in high-footfall environments and your approach to delivering exceptional customer service.
How to prepare for a job interview at PRS
✨Showcase Your Leadership Skills
As a Shift Manager, demonstrating your leadership capabilities is crucial. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance.
✨Understand the Operations
Familiarise yourself with the specific operations of the company. Research their maintenance processes, customer service standards, and any recent projects they have undertaken to show your genuine interest in the role.
✨Highlight Your People Management Experience
Be ready to discuss your experience in managing teams, conducting performance reviews, and handling recruitment. Share specific instances where you developed team members or improved team dynamics.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in high-pressure situations. Think of scenarios related to operational challenges or customer complaints and how you would handle them effectively.
